Hotel Friends

Pleasant

Shower was open not a tub the floor would get too wet and take time to dryThe breakfast milk was left out not in the fridge and it got expired The orange juice machine came out as water

Thank you for your professional 5-star service. It was a pleasure to come to your hotel, one of the best hotels I have ever been to. It has been a pleasure and if we can come again, we will. We loved the food - especially the chicken paste, we loved the spa, steam room, jacuzzi, and the rooms. When we left and then came back the room was spottles. We would also like to tell you that you are very lucky to have a waiter like this. He is thoughtful and extremely kind, he stood out. He is probably the kindest and calmest person I have ever met in my whole life. His name is George also known as Giorgi. He is the best waiter ever in the world.6/5 stars

Great location, yummy breakfast, comfortable room but needs some renovation

The shower doesn’t have an appropriate door so the bathroom becomes a mess, balcony door didn’t open

An excellent located hotel for a short walk to the gondola and bars.

Invest in some decent mattresses along with black our curtains and covers for the food buffet to keep both warm and cool and there’s no reason why this hotel can’t get a higher star rating .

They where friendly and helpful. Not to far from gondola station. Room cleaning service was good. The room was warm and it was -10 outside. Food was tipical traditional and very tasty and plenty.

The carpet was miserable. Furniture was old and bad. Wall paper was falling from the walls. Bad, cheap pillows. Lights not working properly.

Location, the spa was good

I had to leave my passport in the reception in the meantime the check in was done! I don’t really like to leave it anywhere without my supervision. I said I was going to wait for the check in but the receptionist told me it was going to take time as she has many check in to do, and I saw all the people passport there.

Very clean apartment even though it is not the newest building you can find in Bansko. The cleaning service was amazing, cleaning the room and changing the towels every day. Excellent location, only some meters away from the gondola to the ski resort.

The breakfast was decent, but some of the selections were not that fresh every day - understandable from a sustainability perspective, but worth to be mentioned. The steam sauna was not working for all 5 days we stayed.

All amenities were available, staff was very responsive and polite. Everyone was engaged, it is good value for money, but the best was concierge Ahmed - for us he was the strongest asset of this hotel - his engagement and proactive character is something else.

The rooms could be more modern

1) The location îs very good. You have ne-ar markets, ski resort, ski equipment2) The food was nice 3) Jacuzzi and sauna îs included4) The staff îs very nice and helpfull, thank You5) The price îs good for this location6) Very warm in number

1) My number was old and have șome broken things. I dont have the door in the shower cabin, the robinet was broken.2) At the breakfest was included free drinks, but At the dinner aren't

Great location. Very clean and spacious room. It was very warm. We used the fireplace for atmosphere. There was a bathtub. New year's dinner was superb! There was limited parking on the street as the hotel doesn't have parking, but there was a lawn nearby where we found free parking.

Except for the new year's dinner, I think the food could be improved. They are renovating the SPA so it wasn't working. The water in the jacuzzi (which was very big, sort of like a pool) was cool (not hot) and it wasn't all that nice.

Location 10/10Clean 10/10Temperature in room 10/10Stuff 10/10Breakfast 10/10

Interior of room is old(but that didn’t have impact on my trip)

Host was flexible, and ordered to start the breakfast earlier, so that we can get earlier at the gondola.Breakfast's diversity was at the standard for an buffet.

Bed was not very comfortable.

Kind staff. Everything what was arranged was done.Excellent dinner for New year party

Poor

The room was too hot, so much so that it was not pleasant. In the bathroom where there was a bathtub, the tap was broken. Early in the afternoon there was no hot water for bathing. There were also opened shampoo and shower gel from the previous guests in the bathtub, abandoned, which shows that the room had not been cleaned adequately. The carpet had stains and looked dirty. The room wasn't for 245€/night. If I had given 50-70€/night maybe these things were acceptable.

Nice time with friendly people. Staff and the hotel was very pleasant.

They need time to prepare the room when we come. But this was because it was the beginning of the season.

Close to ski lift, very good breakfast, clean, in a quiet area

Passable

Staff wasn't friendly the hotel was too loud and food was really bad we have to eat outside everyday

Breakfest was good with half table service, place is amazing and people very friendly.

Needed more snow

Good location, well furnished, clean, nice owner. Everything was perfect.

The room was very clean and warm. Wonderful location very near to the gondola and the center. Overall, we're happy with our stay and would visit again.

The water in the jacuzzi in the spa area wasn't very clean. The wifi was poor. Additional price for breakfast on booking was 5lv per person per day, but the price on reception was 16lv per person per day.