Loi Suites Chapelco Hotel

The staff has been very nice and helpfulThe facility are very good

The restaurant is not at the level of the hotel The level of the music in the breakfast room is not adapted

Dinner was very good.The room was spacious.

Access to the facility from the main road is a hassle.If you do not plan on playing golf, search for a better place to stay the night. The room wasn't clean and poorly maintained.Overall, this facility should not be categorized as 5 star but rather a 3 star hotel.

Great size rooms.

The security folks took and recorded all our details once, and yet could not find the same details on their system.

The staff were excellent and it was gated so 100% safe.

Gluten free breakfast was poor and the golf was a bit expensive

Staff and rooms

Breakfast

Not a five stars at all

Old furniture and carpets, (even elevator has stickers for numbers ) terrible pillows, can’t control room temperature, and blind were inside not allowing us to leave window open and blinds down for fresh air. Poor Quality breakfast, spa only includes pool the rest (couple sauna, jacuzzi etc) only paying extra.Working in the hospitality business around the world I assure you I would never recommend this hotel to anyone.

Staff, shower, location, room

Old TV and some parts need refurbishment

Pretty nice location. Breakfast with poor selection of food. Friendly staff. Horrible facilities maintenance and outdated furniture. Definitely not worth the price.

Very friendly staff, specially Sabrina who is very friendly and helpful!The hotel is beautiful, even though a little far from the city. Good breakfast but with few options.I had dinner twice in the restaurant and once dish was superb (tenderloin) but the other was not good (the steak). It looked like two different restaurants made the dishes.

Daily cleaning was not a 5 star. Restaurant meals not constant.

The hotel is located quite close to San Martin de los Andes, within a golf course - the hotel surroundings are therefore very quiet and peaceful. We could even see some geese wandering about, and a rabbit or two! The restaurant offers a magnificent view of the mountains and of the sunset.Food is good, though the choice of dinner isn't immense. The staff, however, was awesome: Gabriela, at the front desk, was immensely helpful when it came to answering our many questions regarding the hotel. Her mastery of French came in very handy, and she was also able to accomodate our request for a room with twin beds, and an extension of our stay. Fernando, one of the spa therapists, is also a real asset to the hotel, as he is highly skilled (the quality of the massage was uncomparable so far!!).

It's an ageing place, and needs renovations. The rooms are devoid of air conditioning (which is especially an issue for those rooms facing West, as the setting sun heats them up to unpleasant hotness). The bathtub in our room was worn out, with unsavory brown stains.The spa smells of damp and its equipment is outdated, or even dangerous as per current standards (for example: steam bath with steam outlet directly next to one's feet = risk of burns, scottish shower is scalding hot, etc.).The gym is no exception: the treadmill is old and wobbly, and one can't set both an incline and a speed lest one encounter some mysterious error that stops the treadmill...All in all, it was a pleasant stay (mostly due to lovely staff), but the state of the hotel doesn't match one's expectations of a 5-star hotel.

View, room, bathroom, staff

Fantastic hotel. Great breakfast. Very friendly staff. Rooms are very spacious.

Security to get into the compound where the hotel is located is a bit tedious, as you need to show the boot of the car and your passport each time you leave or get into the compound / hotel

Wonderful staff, great room and pool. Good food

the place is beautiful. service is great. the golf course is top notch.

the tennis court was supposedly first come first serve but when we started to play, other people kicked us out because they were ‘club members’ and had priority.

far from the city, external swimming pool with no heating, old kinds play area

view and the restaurant staff

the spa facilities were not good, there is only one pool. anything else you need to order it in advance. staff needed to prepare the sauna or the water circuits with more than an hour and a half in advance. ridiculous.

Instalaciones en general, entorno y vistas.

Marvelous lodge on golf course. Far from town and ski area.

Facilities, the property itself

Staff and service needs improvement. They forgot to pick us up at the airport. The following day, we asked for a taxi and they also forgot to call one. Food at the restaurant was served cold. After arriving from a ski day, nobody helped us opening the doors for us and also didn’t offer us to leave the equipments by the front desk. Basically they pretend they are not there for you.

The views are beautiful from everywhere and the rooms are spacious and comfortable. The staff was really helpful and organized activities for us. The spa offers a great water circuit not to be missed!