Kahya Resort Aqua & Spa

I liked the staff especially the lunch time staff Mahmoud and Ismaili and breakfast time Mustafa, they were very helpful, thank you very much.

Location of hotel was good - able to get out of the resort easily to Konakli and other places. Hotel had generous / spacious grounds. Beach was nice also.Highlight of the holiday was the Jeep Safari and Pirate Ship trips organised with our hotel rep - Mamoot, who was extremely helpful. He also recommended an evening out to Nordic Garden where the food was lovely.

Restaurant was not big enough to cater for 2 tower hotels with so many guests. Queues for food. Food did not cater for English - did not even have the basics like being able to make a piece of toast with a toast maker. Salads were tasteless. No signs on things so people were mauling with the food before serving it on their plate.No other drinks or snacks in fridge other than water in hotel room.Had to Queue to get any drink, each bar had one server for the whole bar around the resort and in the bars etc. No facility to get your own. Staff are run ragged but do the best they can with a smile. Definitely require more service staff in restaurant as this was not even 3 star.No service at the tables in the restaurant - everything self service.Beds were like sleeping on the floor in Tower 2. Back was in agony as I have existing medical conditions and the bed exasperated this. Bed bugs in my sisters room in Tower 1. Full day lost moving parents and sister and children, which caused no end of anxiety and upset and visits to the onsite Doctor. Really disappointed this was not picked up by the cleaner.

The Turkish bath is incredible; beautiful atmosphere and they do some amazing deals with the bath and massages! They have great shows 6 nights a week, which differ each night. Amazing for children with the kids club, slides, pool games/sports and arcade. The cleaners do a great job, twice they left something special 1 - a towel swan 2 - rose petals & towel hearts. The restaurant staff are great, always moving finished dishes and offering drinks when it’s not busy (apart from the skinny male manager - he’s rude). The rep is great - we had mehmet who offered 24hr service! We had a few excursions booked with him but the best was the safari jeep with the water fight, I’d recommend for anyone - all ages! They do have a disco/night club on site which is kid friendly- we didn’t drink so didn’t attend but it looks great! The pools are great they have a relax pool (which has parties some nights) a large pool, lazy river, kids section & the slides. Although there’s not much to offer at the beach they have a tunnel that connects straight through so very easy access! People do reserve beds but theres honestly more than enough if you get there in a morning, there’s so much space!

The food. It’s basic and repetitive. We stayed for 10 days and the food only changed once when they had tuna, sushi, curry and turkey. There are only x2 1hr slots daily for ice cream. Outside of those slots you can purchase ice cream at the store for €3 per scoop but the weather in Turkey is so hot ice cream should be available all day, even if it’s a self serve machine. Noise - we respect the 5AM wake up from the mosques as part of the culture, this didnt bother us however.. 12:30-1AM we were woken by the kitchen chucking what sounded like glass bottles into bins. We were on the 4th floor and this was so loud it woke us up. Plus the neighbours we’ve had were always noisy. There should be a quiet period within the hotel what the staff and guests should abide to. Aircon - if you can please don’t sleep with the aircon on. There were 19 of us in total and 15 of us had a cold at the end of the holiday, personally I was really unwell on the last day. I was full of the flu, headaches, aching body and felt very nauseous - all caused by dirty aircon filters. I am 6 days home and on antibiotics due to still being unwell. One day I was so unwell I stayed in bed so my boyfriend went to get me breakfast from the restaurant when he was stopped by who I assume was a manager (tall skinny man in a white shirt) who stopped him for leaving demanding that he “asked for permission” to take the food upstairs, despite others walking out the day prior with a plate full of food. The main thing to mention is one of our family groups had bed bugs. The parents both got bitten, luckily the child never. They were in the other building to us (reception side). They were moved rooms and their luggage was fumeigated however they found a bug in their case when they were moved. They told reception who advised that customer relations are not open at that time and to go the shop for bug killer. Really unprofessional and i believe it took 2-3 days for the doctor to assist accordingly with medication.

The hotel was excellent , the food was very good, all the facilities were very nice . The only disappointment i had was the reception staff. I haven't seen them smile. They looked annoyed when you asked them something. Overall the hotel was very clean and nice.

Reception staff

the kids water park was the only thing that had its positive side, as the kids thoroughly enjoyed

When we've arrived at the hotel in the evening we were received in a very unfriendly and dismissive manner to begin with, after checking in I've personally enquired about the whereabouts of the restaurant so we could proceeded to feeding the kids , to only be told it was now closed and there were no other food facilities in the hotel open at that time, not even a snack to get it from the bar. Once in the room i recall getting in touch via email with management team, to no response. I have honestly never been anywhere and met such dismissive and not helpful staff , from reception to the bar staff, not to mention the poor language barrier as many staff did not speak basic conversational English to be able to provide information regarding the hotel facilities. It was extremely frustrating especially when you have young children and a small baby to care for. Next day met with a hotel client relations Abdullah and related my unhappiness by highlighting some of the Staff terrible Customer service from the front desk guys indifference and no consideration to the bar staff poor English .Some issues we've faced with were:- Beds were extremely uncomfortable, may as well of slept on their sun loungers.- Pillows were solid hurting your neck when you slept.Problems and Difficulty accessing Wi-Fi to then be told we need to pay for it (nowhere on the booking.com that information was provided)Lack of in-room amenities Elevator accessibility Dismissive and indifferent front desk service and poor customer service Will not stay again and don't recommend.

Good food, great lazy river & slides. Nice beach bar. Modern well layed out room. Comfy beds. Air con a life saver

Too busy. Room cleaning was not great. Not enough places to sit in air-conditioning at night time. Most of us were poorly with noro virus whilst there. Location was rubbish

Very clean and the slides were great for children

Rock hard beds like concrete Food was disgusting - the worst I’ve ever had Air con intermittentOverbooked - busiest hotel ever seen Chefs cutting and eating the food off utensils in then continuing to prep the food with same utensils Rude staff - would linger round the tables making you feel uncomfortable Letting the sales reps in the restaurant and then coming to your table while your trying to eat and then trying to sell you the spa or excursions Lifts take forever Constant power cuts Towels being left on sun loungers over night 24 hour lobby bar causing rows and fights where people drink too much Constant chair screeching from the main lobby all night long Curtains in the room let the light inNo waiter service at all - have to get your own drinks Beach is Rocky and unsafe when entering the sea Life guards too busy on their phones and smoking to be paying any attention to what’s going on

The spa was amazing dpa staff was amazingFood was really nice facilities were great

The staff at the reception were so rude, my god!I was shockedYou also have to pay for poor WiFi They didn't give us the room we booked with was for 5 persons, they gave us a room on 3 persons instead

Everything was clean, staff were accommodating and overall a very high quality resort - the food was really good, although breakfast got boring as it was the same every day.

The location is far away from everything and the area outside the resort is not developed very much so there wasn’t anything to see just outside of it.

Nice pool and Entertaining. The food is nice.

Wi-Fi a little bit too weak in the room

I liked that there was a variety of things todo. Overall the hotel is great location was alright.

The staff very rude, went through my room, someone came in our room when we was asleep. Hygiene very poor not once was our bed sheets changed. They ask for you not to flush your toilet roll in the toilet which is very disgusting. Staff members prey on black britches females made me and my friend very uncomfortable. Majority do not speak English. There was a lot of factors…

Very bad service, rude staff and negative behaviour towards customers. First night they was rude to me because I have brown skin and served a non brown person with so much more respect and good attitude and to me they differentiated me and made me feel like I am different because of my skin colour and race. Then tonight on my third night I had Furkan the receptionist being rude to me when I asked him about local busses and again spoke to me like I am off the streets when infact I have rightfully paid for the service like others. And to top it off the guy at the drinks counter was so rude to me infront of other customers when I asked him for milk. Until I complained to the manager, nothing was done making me feel degraded upset and like I’m worth nothing. Worse thing is he didn’t even apologise for his unwanted behaviour. Been here 3 nights and leaving today due to lack of care and respect. The staff have even spoke rudely to my children as my 6 year old told me he told her she cannot have a coca-cola. I saw furkan the receptionist treat a heavily pregnant woman badly as she came to the hotel to check in last night. I just felt so upset and bad for her. I have been discriminated due to my disability and race. And my child has been treat different and staff have been rude to her. She suffers from adhd and now is so panicky. I am not happy I want a refund as this is the end I have been tolerating this for three days and the staff are racist he said you are from Pakistan that is why. I am not paying for a service where I being treated differently due to my gender and race under the equality act 2010. I spoke to Svatlana (guest relation manager) from the guest office and she stated she will not do anything to help. This is not good at all and I asked for a fair resolution but didn’t get any infact I was fobbed off.

Very bad service, rude staff and negative behaviour towards customers. First night they was rude to me because I have brown skin and served a non brown person with so much more respect and good attitude and to me they differentiated me and made me feel like I am different because of my skin colour and race. Then tonight on my third night I had Furkan the receptionist being rude to me when I asked him about local busses and again spoke to me like I am off the streets when infact I have rightfully paid for the service like others. And to top it off the guy at the drinks counter was so rude to me infront of other customers when I asked him for milk. Until I complained to the manager, nothing was done making me feel degraded upset and like I’m worth nothing. Worse thing is he didn’t even apologise for his unwanted behaviour. Been here 3 nights and leaving today due to lack of care and respect. The staff have even spoke rudely to my children as my 6 year old told me he told her she cannot have a coca-cola. I saw furkan the receptionist treat a heavily pregnant woman badly as she came to the hotel to check in last night. I just felt so upset and bad for her. I have been discriminated due to my disability and race. And my child has been treat different and staff have been rude to her. She suffers from adhd and now is so panicky. I am not happy I want a refund as this is the end I have been tolerating this for three days and the staff are racist he said you are from Pakistan that is why. I am not paying for a service where I being treated differently due to my gender and race under the equality act 2010. I spoke to Svatlana (guest relation manager) from the guest office and she stated she will not do anything to help. This is not good at all and I asked for a fair resolution but didn’t get any infact I was fobbed off.

All inclusive dining

No wifi, broken lift (we stayed on the top floor so it was difficult to get around as the hotel is excessively big), room key card kept getting cancelled which was inconvenient. Whilst getting a pedicure done at the hotel the staff left midway as she had issues with her manager. There was a lot of chaos and drama.

I liked the food all day especiallyyou have children, it child friendly resort and good for families.The cleaning is every day, the staff are helpful, i had a problem with transfer to the airport and they helped me with it. They do shows outside to kids and adults if the weather nice and life music inside. The staff are welcoming and helpful. The food is traditional and modern turkish food, I liked some some no, everyone has different tastes ?.

I didn't like the hamam mixed, and if you want only women, you should pay. The spa deals are expensive and not valuable the money. The resort is really far from Antalya Airport 130 kilometres.

Food was great, huge variety every day. Staff were great, always smiled

WiFi service was shocking, they log you out after a certain time and as soon as you check out you're taken off of it.

Entertainment. Food and rooms were excellent apart from slight problem we had with air conditioning which took time to fix and it was VERY hot

The problem with the air conditioning. Also we booked 3 separate groups. 2 got paid immediately buy other one for some reason had to be paid at hotel and we had a lot of problems with this. Wish they had taken payment as soon as we booked like the other 2 bookings

Multicultural guest population.

Not too many valuable programs.

The kids club was excellent

Food was very repetitive

Very big variety of food with salmon at every 2 days! Suite with can say only this: too many and too good!

Most of it

WiFi not great