Hotel Kristall-Saphir Superior

Room was clean and big enough, breakfast is great, food at dinner was good and very copious.

Spa area was not very clean and we paid 5.- for the (very small) jacuzzi that didn’t even work properly (did not fill properly, only about 20cm of water…). The waitress at dinner was barely polite, she almost removed our plates while we were still finishing. Paying 6.- for 1L of TAP WATER is scandalous, especially as we had ordered other drinks. The staff at the reception told me it is because it’s the price of the service and “glasses need to be washed”. This is absolutely ridiculous. Also, in the email we received it said that a parking was available, but it was never clearly mentioned that you also have to pay. It would have been a great stay, but when at the end you receive an extra invoice for 5.- for the parking, 5.- for the jacuzzi, 6.- for tap water… it real feels like you’re getting robbed here and there. Not sure if we’ll come back because of this, the client experience is apparently not a priority.

Very clean.The staff was very polite.The food (breakfast,lunch dinner) was delicious.The location was perfect. We were close to all ski resorts of the region

## A Gem in the Alps: Hotel Kristall-Saphir, Saas-AlmagellNestled at the entrance of the charming village of Saas-Almagell, Hotel Kristall-Saphir is more than just a place to stay; it's an experience. From the moment you step into the welcoming lobby, you're enveloped in a warm, Alpine ambience, a perfect blend of rustic charm and modern comfort.The rooms, each with its unique character, are impeccably clean and well-appointed. The breathtaking views of the surrounding mountains, best enjoyed from the private balconies, are truly awe-inspiring. The beds are incredibly comfortable, ensuring a restful night after a day of exploring the Swiss Alps.The hotel's highlight, however, is undoubtedly its exceptional service. The staff is incredibly attentive and genuinely friendly, going above and beyond to ensure a memorable stay. Whether it's recommending the best hiking trails, organizing ski lessons, or simply offering a warm smile, they make you feel right at home.The restaurant serves up delicious traditional Swiss cuisine, prepared with fresh, local ingredients. The breakfast buffet is extensive and provides a perfect start to your day, while the dinner options are a culinary delight, showcasing the best of Swiss gastronomy.But the true gem of the hotel is its location. Situated at the gateway to Saas-Almagell, it offers easy access to the village's charming shops, restaurants, and the iconic Saas-Fee ski resort. For those seeking adventure, numerous hiking trails, mountain biking routes, and stunning glacier trails are easily accessible.Hotel Kristall-Saphir is the perfect retreat for those looking for a peaceful escape in the heart of the Swiss Alps. Its idyllic location, impeccable service, and cosy ambience make it a truly unforgettable experience.

The location was good, the staff partially very friendly, partially not so friendly. The common areas were good and it was very clean.

Everything was additional even the bottled water placed on the table. The breakfast was not very special. The rooms were definitely not meeting the expectation for such a price; quite old fashion not very high stadard, the bed was not great neither.

Really liked the friendliness of the staff, they were very informative and helpful. The room was very comfortable and the included breakfast a good start to the day. The coffee was excellent.

The friendliness of the hotel, good location, good food, nice sitting places outside.

We had to pay for the water at meals. Some things ran out at breakfast.

Breakfast buffet was well selected. Room very clean and quiet. Wellness is super, it was so relaxing after all day ski.

Very nice room with a view on the village and mountains. Spacious bathroom. Excellent dinner and breakfast.

Very comfortable location with an easy access to the ski both in Saas Almagell and in Saas Fee. Quiet, family hotel with pleasant staff. I appreciated that there was always a vegetarian dinner option.

extra charges for bathrobes when using sauna

excellent food and drinks, very clean and comfortable rooms.

Balcony with good views

No flowers on balcony

Hotel facilities and convenient location for direct connection to Saas-Fee.

The breakfast is good, especially their croissant and omelette.

staff and accommodation

close to all lifts

Staff, position

Exceptional

Superb

Superb

Exceptional

Good