Shangri-La Le Touessrok, Mauritius

Everything was amazing, from facility, service, cleanse, food etcOur room location was fantastic, was located in front of the beach and next to the swimming pool.Our host Dest and all staff members have been very helpful during our stay The beauty of the resort is that everything in terms of the restaurants, the spa, the swimming pool are all next to each other

Nothing and would definitely come back

The hotel can do a better job at communicating with the guests. This happened on two incidents. I had to face such disappointment and shame just coz the hotel did not communicate about the rules and weren't reasonable. Incident 1: I was traveling alone and had gone to the casino which is about an hour away from the hotel. As it was getting late I decided to come back and I was supposed to meet a friend but I did not want to stay out too late in the city. So I invited my friend to meet at the Bar of the hotel which is open till 1am. My friend even called the hotel to check and informed that he is visiting with a guest. He drove for an hour and when he arrived, he was stopped at the security. I went to the reception to ask them to let him but they wouldn't, saying that it is hotel policy to not allow any outsider. If a guests wants to invite someone they have to take prior APPROVAL from the hotel. I tried to convince them saying that he drove all the way just to meet me for half an hour. I told them to keep his ID and that he will collect on the way back. I also told them that they can keep the keys to his car, even then they did not agree and my poor friend had to go back without seeing me. I felt so bad and disappointed. The hotel did not inform me even once about this during my entire stay.Incident 2: This was again due to lack of communication. I had taken the hotel car to the south and on my way I did some shopping using the cash I had in MUR. Upon arriving the driver asked me to pay him in cash and I was under the impression that this is be allocated towards my account which I will settle when I check out. I went and checked at the concierge and they said you have to pay the driver in cash and by then I did not have enough cash. So I had to pay the hotel through my card and they took 5% fees on it to convert me the amount in cash.

Great location with great facilities specially the private island.Definitely i will be back again

Nothing much only minor comments for some resturent operations manner that need to be enhanced

Housekeeping was great, theme and views were beautiful,

They really are understaffed and service is slow and workers are overwhelmed- they can’t focus

Our 5-night stay at Shangri-La was truly memorable and amazing. The hotel’s cleanliness, excellent facilities, and vibrant activities created a paradise-like atmosphere throughout our visit.A special thanks goes to Clarel for his warm welcome and the thoughtful complimentary upgrade, which reflected Shangri-La’s true loyalty to its guests. We are also grateful to Iqbal Goolfee, the duty manager, for his attentive care and proactive service—always stepping in to assist before we even asked. Likewise, Merlin from the concierge team guided us with genuine care in planning our trips.Every member of the staff greeted us with kindness and a smile, making us feel like family—especially Parwez and Romeo. The culinary highlight of our stay was the Coco Beach restaurant, which served absolutely delicious food paired with a fantastic view.Thank you, Shangri-La, for an unforgettable experience. We look forward to returning!

Private island is very quiet and beautiful, nice beach and beach service, heated pool. The trip to the island is enjoyable. Snorkeling experience is good.A la carte breakfast on the beach for frangipani guests. Facial massage is of excellent quality, my face was hydrated immediately after and for days after.We booked beach dinner, it was not very comfortable because of lack of light (2 of 3 lights ran out of battery) and bugs, but the staff tried everything to make us happy, bringing more lights, and made us a local tea at the end of meal with fresh ingredients from the garden.

A lot of things are not working: kettle, hairdryer, pen. We have to ask staff to bring a new one. Even if they did immediately, it was not very convenient. We booked one of the most expensive types of room, so we expect things work when we want to use them.During windy season, the isolation in the room is not very good, you can hear the wind the whole night due to the position of the room - right above the ocean. Kids in the restaurants are too loud, some even roll on the floor with bare feet and no one stopped them. Guests are obviously disturbed by the noise. Very limited availability in the Indian and Japanese restaurants. Even with a stay of 3 nights, we didn't manage to have a table there. Breakfast at the buffet restaurant is not very good. Body massage that they recommended at the spa - Aloe vera wrap is not very useful for healing sunburn.In hotels at this level, we expect staff to do extra and exceed customers' expectations. Most staff didn't.

The property has it all and more… from the kids club to the chef’s garden, paddle and tennis courts…. Three residents massive tortoise… you name it?

Absolutely nothing. All was amazing

We got upgraded which was a nice touch. The suite we had was big and comfortable.Beach BBQ on Friday was a nice touch.The kids club staff were amazing with my kids and the gift they sent them was appreciated. We also loved interacting with the turtles.All staff were generally very friendly and welcoming.Loved the free boats to the private island and Ile Aux Cerfs.

Not much of a complaint but the upgraded suite was in a more adult area (near the spa and adult only pool) so was far from the family pool and the kids club.

Staff, food and facilities

Restaurants and beach (including staff) is nice but the sea is not for swimming.

Most of the staff is unfortunately not good, you need to repeat everthing and chase it to be done, they are too much relaxed.

We had the immense joy of spending part of our honeymoon at Shangri-La Le Touessrok, and we couldn’t have asked for a more perfect experience. From the moment we arrived, the service was nothing short of exceptional, truly as premium as it gets.The entire staff was incredibly attentive, always greeting us with a smile and going out of their way to make sure everything was just right. Whether it was the concierge, restaurant staff, or the team at the beach, everyone seemed genuinely invested in making our stay unforgettable.The restaurants were a delight, with every meal turning into a special moment, a perfect mix of flavors, atmosphere, and impeccable service. And the resort's facilities and services were flawless, adding to a seamless, luxurious experience throughout.As honeymooners, we felt truly cared for, and it’s hard to imagine a more idyllic and welcoming place to celebrate such a special time. Thank you to the entire Shangri-La team for making our stay absolutely perfect.

Everything about our stay was truly perfect, from the service to the setting. If we had to mention one downside, it would be that there's no clear option to leave a tip when signing restaurant bills, which made it harder to show our appreciation for the amazing staff.

Facilities - location - variety of restaurants and delicious food - professional friendly staff (Jessie & Deepak) are the best hats off to all of you guys. Room cleaning twice a day which is perfect - welcoming gifts in the arrival and chocolates in the middle of each day .. free water activities- kids club free activities .. It was just amazing.

Arabic food menu at the open buffet repeated during our short stay we wish if we tried something different.Many small insects in the room.Pool wasn’t heated the water was too cold.

An incredible hotel that blends exceptional service, outstanding food, and beautiful room design. Great staff engagements and water activities (though I didn’t know until later). Special thanks to Chef Ahmed at TSK for going above and beyond—he made me feel truly welcome with a custom pastry that suited my allergies. A memorable and thoughtful experience!

Need to improve the taxi experience since most of them do not accept card. A lot of discussion happened just for the hotel to help pay the taxi and eventually they did it. Also the activities was not clarified upon arrival with proper brochure like I didn’t know we have free snorkelling and program for the kids until later days. Restaurant and Spa booking should be enhanced through mobile app since a lot of staff are weak in English.

Location, nature, tranquility, staff was amazing

It’s clean and the staff were really supportive and welcoming guests and make them feel like they’re at home!

The beach is wide and they are a lot of places to relax in the resort. Also, their restaurants were good and clean with wide range of selection.

Overwhelming. Very special, boat trips to private island and Ile aux cerfs included. Giant turtles!

Breakfast was great even though some fan misters would have been nice to deal with the high humidity.Service was excellent particularly Nicolle was amazing and performed as a manager. She looked out for our every need and ensured we were taken care of at all times.

The main buffet was closed on Easter Sunday for a garden buffet. As it had rained this was a disaster.. Seats wet, mud everywhere...really not what we expected. We cancelled our booking and went to the Coco restaurant.The entertainment on all five nights we were there was well below average and not what we expected.Nothing really planned for the kids and not even an Easter egg on Easter Sunday!We will be back but not for Easter.

Beautiful stay in the most magical resort. Staff such as "Nicolle" made our stay all the more special. I was nervous to travel with my 7 month old baby but she ensured that she gave us the baby puree menu so that our baby was well fed throughout the stay. She constantly checked on us to ensure we were okay and comfortable.

Some downfalls unfortunately. Service on the private beach (golf course side) is not a representation of Shangri La. Also found the Easter celebrations very disappointing. Not enough entertainment in the main areas, only at the Kids Club. Would have also liked a bit more lively entertainment. Biggest disappointment, however, was the Easter dinner buffet. It rained and no preparations were done to ensure guests were comfortable. Everything from the tables, mats, etc were soaked and we had to leave to go to Coco's which was really sad. But overall it was a beautiful stay and we definitely plan to go back for the third time!

The staff are very attentive and went above and beyond to accommodate the dietary needs of our group which included a vegan person. Nicole and her team at TSK always served us breakfast with a smile.

All the staff were really attentive to details and went out of their way to please the guests. Food was tasty especially the Mauritian and Seafood buffet that we had. The kids club staff were very kind and my daughter had a fantastic time. Rooms were of decent size, comfortable and housekeeping did an amazing job. We had an early birthday celebration for my daughter and she was spoilt by the hotel! Thank you for making it so memorable.

The hammam at the Spa was not working and felt in general that it didnt match the level of the other facilities of the hotel.