Nowa - Ski SPA Hotel

The room, the staff, the restaurant, the parking, the area where the hotel is situated. Apart from the Booking.com Genius Upgrade the hotel gave us for sure the best room they have. Silent, beautiful view outside, a small river close by and a spacious parking. The room was big and very clean. Bathroom, big and very clean. Including heating. A nice and big balcony. At night 100% silent (good isolation). The staff, at arrival and at checking out speak good English and German and are very friendly. Same as the staff in the fantastic restaurant. The breakfast is pure quality. A wide choice of food with many delicious items that really (positive) surprised us. The hotel at itself is beautiful and just a few minutes driving from the centre of the very nice village. It is clear to us that the owner and his son perfect know what it means to be one of the best. For sure we will visit you again.

Nothing. Super is super.

Location, the building, the room, breakfast.

The trash bin is too small. The room could have been cleaner.

Everything was good! We really enjoyed the sauna, billiards and the delicious breakfasts.

Great location. Waking up with the view of Śnieżka is great..Very clean.Extremely nice staff. Especially people in restaurant and SPA.Room was comfortable and quite new but the bathroom requires renovation . Breakfast was ok but I expected more variety for the price.

The place requires renovation

LocationStaff membersModern roomPlay rooms (biliard etc.)

Brealfast were not so good, for me not so many types of food

Location-quiet and green

Beds need changing, we had very soft mattresses and could feel the dip in the middle, pillows were very flat too.Breakfast-no alternatives for anyone not eating meat or cheese. Would be great to offer soya or oat milk as well as more fruit.

clean and not far from the center, friendly staff

the room was a bit cold , ski transfer weren’t that usable since short timeframe , the ski areas a bit far

restaurant bar and food

Beautiful restaurant, mountains view and delicious food, nice staff.

Quite expensive rooms and the bath robe paid saperatly. Spa area dissapointed, little jaccuzi, mold in the walls corners, not smelling nice

Mentioned equipment been there.Some staff been good

We had 1 bottle of water and some tea bag in the room, as described.When i wanted to get the water for the second day, i had feedback, water is OK when we arrived, not more and same for the tea.It had been a shock, then i mentioned, this is not a 3 stars hotel level, i really get upset, A bit later, we had a call, that, exceptionally for us, it will be a special service.... Regarding breakfast, i judge it a normal, on Saturday morning, but Sunday, it was no more croissant, not enough sweet bread, then, i had answer, it is because, of Sunday, but those topics are planned.On top of this, at bar, no English speaking, at reception one lady spoke English, another not. Is it 3 stars hotel level ? (I have an huge doubts, i travel really a lot all over the world since 25 years).If it is said, one person doesn't know the rules, then, this is management problem, before to let a worker alone, person has to be trained, and not only tell, also, verify if all had been understood.

Very quiet place. Great breakfast. Spacious and clean room. Nice staff.

Location not for someone without car. We were waiting in the restaurant for service because in the same time a large group of German tourists came in and there was not enough staff. But when pizza and drinks came in we forget about delay?

The room was spacious and had atmosphereSauna is great after a hard day hikingBreakfast and staff also fantasticI will come again when I am in Karpacz!

The quality of English speaking could be better

Superb

Need more sockets near the bed.

The accommodation was wonderful, clean and cosy. The food was absolutely fantastic.

soooooo kind. and awsome food.

small parking place.

Especially the staff and food.

Exceptional

I enjoyed it!

Superb

Exceptional