Hotel Mercure Karpacz Resort

Interiors are awesome! So clean and looking good, with nice design.Amazing beds - really comfortable, we were sleeping super great!!!Free water is a good plus!Amazing restaurant!!! A lot of options to eat something and everything was so delicious!Big enough parking near the hotel.Good swimming pool for kids - warm water (like 30+ degrees Celsius) and toys to play with, deep enough for adults to stay with kids comfortably.

•At check-in, I wasn’t informed that I could take a robe or that pool towels were available in the room. I still don’t know where to get them, but I saw that most guests had hotel-branded robes at the pool. Also, our room was booked for two adults and a child, but there were only two towels provided.•There were no heating radiators or drying racks in the room, so it was impossible to dry swimwear after visiting the pool. This made it inconvenient to go for another swim the next morning.•The room had only two power sockets, both located near the TV, with one already in use. There were none near the bed, which was inconvenient for charging devices.•The sauna in the spa area was quite small (around 3×3 meters) and, as far as I noticed, there was only one. It wasn’t an issue for me, but for those who enjoy spa facilities, it might feel limited.•The water in the main swimming pool felt quite cold, and I heard similar comments from other guests. Raising the temperature by 1–2°C would make it more comfortable.•The pool area appeared larger in photos. While not tiny, it felt more crowded than expected, even though the hotel itself didn’t seem fully booked at the time.

We liked everything. The hotel is well-oriented for families with children. It has a fabulous children's room and a swimming pool (the children's area is super warm). In the pool, there are different rings, armbands, balls, etc. Also, at the entrance to the hotel, there are sleds that hotel residents can take for free. There is a sled hill right in front of the hotel (free). There is a store nearby.

- the restaurant misses a children's menu (There was a children's menu at breakfast)- 10 zlotys for robes in a hotel with a spa. I think that's very strange.

Friendly staff. Many entertainments for children. Very good breakfast. You can find everything that you need in the room. Nice view from the window. The bed was comfortable.

Water in the swimming pool must be warmer. The same is true for jacuzzi and showers in changing rooms. The sofa in the room is old and isn't comfortable.

Nice big rooms, excellent breakfast and kids friendly.

Check in took one hour because of the big queue. Staff do not speak good English.

Swimming pool, fitness room and food in the restaurant.

Poor wifi quality in the room

Breakfast top quality. Nice location, pretty small hotel which is not occupied with thousands of guests ;) hotel is part by part renovated and I really like new design !

In my opinion still the price I paid for 1 night for couple was 25% too high. No airconditioning. Missing outside pool although rich space in huge garden, next to indoor spa and pool. Too small indoor pool for swimming, perfect for relaxing.

Breakfast from 07:00-11:00 a lot of good staff

I had to pay for car parking by the Hotel an extra 10 GBP per 1 day.

Great staff, Great breakfast, Great location

Absolutely love ? it. This is great value for money , a paid parking a bit of disappointment but other facilities beat it. Children's pool, warm enough to stay there as long as you wish. Sauna for parents, you can relax there after having a hike. A small playground outside the backyard, a play room inside near the kitchen - heaven for kids

hotel, breakfast, swimming pool, kids playroom, bar

in the hotel rooms there was not enough electricity sockets, no close to the beds.

Beautiful lounge zone, good choice for breakfast, location near Ski lift

we had to pay extra costs for bathrobe. the personal told us on the 31th of December, that there was no open ski resort that day, but one of them was open.

Very nice hotel, great breakfast.

Extremely soft mattress. Finnish sauna out of order. 30 PLN for parking

The hotel is lovely, we were visiting family so only stayed 1 night I would have happily stayed in this hotel for longer.

I have stayed in many hotels and I have nothing negative to say about this one,it is a lovely hotel with friendly staff I would stay again.

Hotel placed in a really good location. The wellness area was really good and the rooms were really comfortable.

The staff was kind but the majority of the staff could not speak English, a skill that should be required for anyone working in a such important hotel.

Nice clean rooms, Great staff very helpful. Location is very convenient, close to centre. The restaurant looked great although I didn't get to try the food.

The pool area was not big enough for the amount of people. As it was holidays, too many children and couldn't relax.

The staff were very friendly and helpful, giving excellent advice when needed.The location was perfect for us as we intended to do a lot of hiking but also some dining in Karpacz itself afterwards.

We missed the air-conditioning. Probably the only negative, especially on a hot day.

Perfect location, big room, great staff, astonishing breakfast with the "Sniezka" view!

Many things yo do with kids

price for breakfast, way too high.gym room is very small too…

Good breakfast. Decent dinner offer which is not an obvious thing.

Wifi in the room was weak

The pool/spa was ok, indoor entertainment for kids was good. The hotel is clean.

Food was tasteless. Dinner buffet was poor quality and very limited choices, restaurant food quality was very average. The walls carry the noises from upstairs (surroundings), it was very unpleasant to hear conversations / noise from other rooms.