Hotel Gattapone

Alessio at front desk was very kind is guiding us to nearby paid public parking. Good big room with nice breakfast and excellent staff. Super location for walking all over historical old town with plenty of great Italian shopping at reasonable prices and excellent restaurants.

Large teen groups making too much late night noise on both nights we stayed. We suggest staff put strict rules in place and hold group leaders responsible for rowdy behavior of their boys and girls.

Excellent breakfast and views from room. Accommodating and patient staff.

The hotel is inside the historical centre, it is very clean, the room has a safe. Beautiful view of the sunset from our windows!

Location was excellent. Staff very helpful. Beautiful breakfast.

Everything was excellent.

Alessio , the receptionist, was exceptionally helpful both on check in through to check out. He is a superb.

Church bells were very noisy in the early morning.

Great location and helpful staff. Lovely terrace.

Great location, staff (particularly the lady at the front desk) was very helpful and friendly. Would stay there again

Location and it was good to have rooms that accommodated 2 adults and 2 teenagers comfortably

Breakfast was mediocre.

Great location in a beautiful medieval town, staff were very friendly and helpful, lovely views and very close to everything.

It was central and easy to find.The food was good and the room was comfortable

It was clean, excellent location in old section, breakfast OK

Nothing like the room we thought booked, we happened to check out on market day, closest car park closed for this, was fair distance away we had to park, only positive it was free, hotel located in ZTL

Excellent place in an intact renaissance town. We planned for three days and made to five. Value for money! Very attentive and friendly staff, from reception to cleaning.

Located in the center of Gubbio. Very well situated

Parking space is limited

The central location, the attentive staff. and the moderate price of a hotel in a very beautiful place make one wish to come back sooner.

amazing locationawesome receptionist perfect decor in line with the surrounding

all good

Brilliant location. Very friendly staff. Nice breakfast. Would definitely come back.

location, breakfast

bedding especially pillows

Return customers are very unhappy with our recent experience! Our daughter was not feeling well and we called the hotel to see if we could get a credit for our stay. The hotel declined any assistance and we communicated that we would still come, note we did not request through booking or any other means for our reservation to be canceled. Several minutes later we received a transaction notice late morning, several hours prior to the check-in time. We were not a no-show. Note, my reservation through booking was a reservation with payment directly at the facility. We called the hotel to ask why they charged the card we used ONLY to guarantee the room and they said it was typical for a booking reservation. I pointed out to them that my reservation was specifically made "pay at the property" and that they were not authorized to charge my card unless we were a no-show. They declined reimbursement. I immediately called booking to inform them that the property did not respect the terms and conditions of the reservation made and requested assistance. Given that all the property cared about was money, we asked Booking that we were disgusted by their gesture and to assist with cancellation with a full refund. Booking could not resolve the issue and we ended up having to stay. Upon check-in, Patrizia who was at the front desk was the ONLY thing about our stay that was delightful. She was kind and did what she could to help. She also served us the next morning, always with a genuine smile. I checked out with whom I believe the owner or the person who charged us against the terms and conditions of our reservation was smug and clearly bothered by my presence. We will not return. The property is in a marvelous location but very outdated. The beds are cardboard and the A/c units make so much noise we had to shut them off to sleep. The Internet was so slow I ended up using my cell service. Unfortunately, we will not return due to the gesture of the owner.

See above!

Gubbio is incredible. The hotel was marvelous. Staff recommended wonderful local restaurant. We loved our stay.

Drunk singing German tourists. Don't know where they were staying but their voices rang off the city's stone walls. Not the hotel's fault!

The location was excellent- near the bus, central to everything. The staff was accommodating.

The bed and pillows were a little hard.