Hotel Ristorante Casa Volpi

The lady at reception could not have been more friendly and helpful.Great location, close to town, in beautiful grounds, with great views.

The heating was on and we were unable to control the temperature in the room. We ended up sleeping with the windows open. The bedsheets were synthetic and pilled, which did not help

Friendly staffRestaurant at hotel

Roof leaked during rain storm onto main stairwell. Scorpion found in the shower. Poor sound proofing- could hear neighbor snoring through the night.

Breakfast good. Location lovely. Friendly staff. Well cooked food.

Not enough rabbit for the meal. Owners need to employ professional person for repair work etc as it looks like owners have tried to do the work inside the hotel themselves but not very well.

All the staff were exceptional young people, ready to help and very welcoming. It made the stay in the hotel that much more enjoyable as they were willing to go the extra mile and always with a smile.

that we couldn't stay longer! a kettle in the room would have been a nice bonus.

Staff were friendly and tried to be helpful.

Condition of the hotel,needs lots of upgrades. Breakfast very bland. A group of guests made excessive noise with children screaming and doors banging. Also music and singing late at night.

The view, tranquility and close to main attractions

Quiet location with parking. Large room with nice views

Seems I had the nicest room so I can’t comment on other rooms but no dislikes.

Old world charm good location.

Could do with a little bit of an upgrade but it was not expensive

In its heyday the villa must have been a wonderful property. Although nowadays a little tired, this did not effect our stay, with easy access, convenient location, & the staff, who were extremely helpful, spoke some English.We thoroughly enjoyed our stay.

Being from Australia, we were not used to the sweet food at breakfast & would have preferred more fruit!

The food at dinner was very nice. But the breakfast was cheap cakes and horrible sliced cheese with no flavor. They had sliced ham but it was dry, cheap and had no flavor.The owners were approachable and nice. And we liked the house cat, Coca Cola

Breakfast was not good. Sheets didn't seem like cotton, the rooms were like a school dormitory. Small beds and the bathroom shower doors were in need of replacing. Very little toiletries. We left a night earlier because it wasn't nice. Ok for those on a tight budget, or those who don't care.

Nightmare

Disgusting! We had to leave because there was hair in the bed and they didn’t give us a refund. Worst hotel experience of my life, truly a hazard to stay here.

Villa with beautiful view of the city. Very nice staff. Delicious food served in the restaurant. Ample parking for cars. Good free WiFi

Air conditioning could use an upgrade.

Ideally located close to Arezzo. The receptionist was very kind and accommodating, and the personel was kind and friendly. The room was okay. The dinner served at the hotel was good, and a lovely options. The breakfast had many options, and were good. The surrounding area seemed intersting and if the weather had been better (and the grass and wilderness had been cut) we would probably have explored a bit more.

Our room was a bit small, and we had a room with view, which was to a tree and some grass, so that was not very impressive. The toilets flush did not work very well, and the fridge did not work at all (and apperently not in any other rooms either we were told). The grass and wilderness could have been cut a bit more as to encourage exploring there lovely surroundings, which they really present well in the pictures from the hotel (no pictures of any rooms).

Beautiful place very close to Arezzo. Easy to reach.Beautiful view via window.Nice host and all the people making service.Big rooms and comfortable beds.Breakfast "a la carte" in typical Italian style.Good restaurant inside.I'd recommend.

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Pleasant welcome from front desk. Room although small had a balcony and a nice view and was clean.

Very noisy with a stone staircase and lift directly in front of the room and above open dining rooms. Small outside area. Bed uncomfortable. Shabby and not so chic. Looks better on photos.

Staff was young and nice and they were really trying their best but at the end they just fell a little short to what you would expect for the price. Probably just a matter of not being experienced enough yet. There is a very cute cat to cuddle.Dinner was tasty.Location, the house itself and the view is beautiful (however there is a street nearby that leads to the highway so you hear the cars - no absolute tranquility!)Rooms were fine and clean (even though the mattresses could be replaced soon - felt a little worn out)

Our main reason to book Casa Volpi was that it said both on booking.com and on their website (and on the big billboard they have in front of their house) that they had a bike rental. As we were travelling without car we literally relied on this for flexibility in our traveling. When we arrived (a 35min walk from Arezzo which is partly directly at the street - not very pleasant, esp if you have to do it several times instead of just once to get there) and asked about it they just said "no we don't have that", not even acknowledging that they advertise this pretty much everywhere. So no "sorry, we don't have that anymore and it's our fault it's still advertised everywhere. Here have a taxi voucher instead or 'we will try to call a few bike rentals elsewhere for you'" - nothing. All we got was the number of a local taxi company. First we thought we got it wrong and then double checked on our room but it was definitely announced. So we asked them again. This time the guy said "yes sorry, website hasn't been updated in a while" but still no trying to at least somehow make up for it. The highlight (yes this is sarcasm: one of the staff members recommended us an app to use to figure out how the busses go. Even in cheap hostels I had staff look these kind of things up for me instead of basically telling me "well look it up for yourself")There are really a lot of things I can ignore when things fall short in a hotel. But advertising something and then not providing and not even apologizing or compensating for it is really zero stars.Furthermore, a lot of the pictures on the website also seem from good times way back past. The terrace wasn't nearly as nice as depicted on the pictures (not even cushions on the iron chairs), chairs to lay down in (as can be seen on the images) nowhere to be found and also dinner and breakfast was served in two small rooms inside and not on the terrace.

Gute Lage

Unfortunately, we were only disappointed here. After booking and paying for a Superior room, we were called and told that this room was no longer available, only a Classico. We agreed as we had already paid for the room and needed something urgently.When we entered the room, it turned out to be a 3-bed room on the top floor,directly under the roof, without any view. We had also booked a tablein the restaurant. When we arrived for dinner, the first thing we were told was what was not available.The menus that are on the table with the selection of wines, is not valid in the evening. We were only told this when we went to order. When Ithen wanted to order a Chianti from the wine list with dinner, we were also told that it was no longer available. When paying for the etxras, it was not possible to get a detailed bill. Conclusion: Everything is promised here and in the end nothing is kept. Unfortunately, we have to say that we just felt screwed here.. This is a greatpity, because the location would have been very attractive. For us the firstand last time here. We cannot give a recommendation.

Kitchen.

Pillows and no water or proper glass in the room

Extremely willing and able staff, especially Katerina who made our stay very worthwhile. Off the beaten track but convenient enough for us with a car.

You have to rely on a car as public transport to Arezzo not too good.

Lovely staff and loved the location and view from our room. Food was good and so was the wine on offer. We had an issue with the hot water coming from the shower, however the lady at reception sorted it out very efficiently. We loved Coca Cola the cat too.

Wished we could have had our breakfast outside like in the photos.