Hotel San Marco

Close to centre, comfortable bed. Good breakfast, friendly staff.

Shower needed updating, doors didn’t close correctly.

Good choice for breakfast. Good sized pool. Helpful and friendly staff.

Building work noise in adjacent building

Everything was beyond expectations! Perfect location just outside the Lucca walls, a scenic 10-minute walk into town.Beautiful, quiet area. Francesco at the front desk was amazing - warm, professional, and made me feel truly at home.

Breakfast was good. Friendly and helpful staff at front desk, breakfast service and housekeeping. Air conditioned room with very large sink in bathroom that was good to use for handwashing clothes. While the room was small it was comfortable for our 3 night stay. Nice to have a pool with lounge chairs to relax in after a day of touring.

Speaker by the pool kept cutting in and out, cleanliness of outdoor furniture (bird droppings, etc), rooms are small and bathroom didn’t have good space for all our toiletries. No drawers in bedside tables,etc. Didn’t use space in room efficiently for storage. Very few hangers in closet.

Breakfast was wonderful. Location, a little far from the city center. Had to take taxi back & forth.

All excellent

Location

Dirty room hair on the floor. Terrible room location in between maids closet and kitchen doors very very noisy. That room shouldn't even be on the market. I bailed out one day early and forfeit it a night.

The location was very good. The room was clean, and the beds were comfortable.

The elevator was old and sounded like it was broken. The pool was smaller than I expected, and it didn't look clean. The egg in the breakfast was overcooked.

Amazing welcome from Francesco who gave us very good advice to help us make the most of our three days in Lucca. All his recommendations proved excellent from our perspective. Room was very spacious and service was very good. Location of hotel is very well placed for Old City access.

Hard to fault anything though for the Saturday breakfast (when hotel was 99% occupancy) the staff were rather stretched.

It was close to the town squares and restaurants. Staff was excellent and helped us find our way around and places to see in the area.

Very welcoming and helpful. Felt totally at ease as a single traveller. Friendly welcome every morning at breakfast. Good range and quality of breakfast items. Location was a short walk into town through medieval city walls which I enjoyed and was ideal for me. Very pleased with my choice!

Nothing - the surrounding area could have been slightly more attractive but then you would have been in the town centre which would have been busier and less quiet . For me it was ideal but depends on preference.

The staff are always very friendly and go above and beyond. The breakfast is simple but good and the location is great to walk into Lucca walls.

We couldn't work out the aircon

The location is great, a short walk into town. The rooms are clean and tidy and have everything you need. The garden area is very pretty and the pool was lovely. Breakfast was varied and the service from the reception, bar staff and the waitresses was very good.

The decor in the bedrooms are a little soulless

The staff were really friendly

The price was very high for the quality and size of the room. Breakfast was recycled food. Pastry was stale. Possibly because of the Comic-Con. parking was an issue.

perfect location , clean facilities and rooms , polite and helpful staff

Nice neutral spacious room, huge bed. Very comfortable. Staff were lovely and attentive. A short walk into town.

N/A - everything was fine.

This place is a well kept secret. Great base in Lucca to operate from. The staff was exceptional. Everyone was friendly and helpful.

Can’t find anything

The friendliness of the staff, the cleanliness, the location (very short and pleasant walk to the city), the rooms and the breakfast.

Nothing!

We had an enjoyable stay in Lucca. We arrived at the hotel to a superb and very friendly greeting by Francesco. The hotel is fairly dated but very clean and comfortable. It appears to be in a residential neighborhood but we found the bus system to be quite easy to navigate. I did not like the smell of the Argan toiletries. A no fragrance or light lemon fragrance would be nice. The breakfast was lovely and the staff were very attentive about providing espresso, cappuccino or other coffee. The walls of the hotel seem very thin and we could hear hallway and tv noises quite easily. The pool was not heated but we tried it anyway. Not great in October but I imagine very nice in the summer. We would probably stay within the wall of the city next time as it was a bit of a walk after long day climbing up the cathedral tower and walking around the wall. It was nice though and suited our budget.

Location and size of room plus friendly staff and plenty of parking

The staff were so good, very helpful & friendly. Good facilities and location