Hotel Garnì Cristallo

Staff availability to meet customer needs

hotel is nice however there is no restaurant and standart rooms are not that nice

no possibility to eat dinner

Lokalita

Wellnes too small, only on reservation max for 5 people, and to be paid extra 10€ pro person

Location was good, very nice breakfast, staff was nice.

Staff was helpful but gave unclear and incorrect indications sometimes.Wellness center was missing the jacuzzi.Shower was not working properly.

The hotel's location is excellent—just a short walk from the vibrant town center, which is full of restaurants and shops. Check-in was quick, and the staff was friendly. While we couldn’t bring our bikes into the room, there is a secure bike storage room with cameras and restricted access, which was reassuring. The breakfast was very good, with a wide variety of delicious options.

The room was quite small and dimly lit, with only one small window. Although it was on the first floor, it felt more like a ground floor due to its proximity to the street, and we were disturbed early in the morning by a trash collection truck right outside.

Exceptional view and excellent location, just a 2-minute walk to the city center. Breakfast was decent with good quality food. The bar is small but pleasant. Ample parking space available. Perfect place to relax. The room was spacious and very clean. The service was excellent. The mountain view is breathtaking both day and night.

Check in was swift and pleasant, parking was free and easy to access, and the property overall was very pleasant.

The room looked directly out onto a road, and was noisy very early in the morning. It would have been better to have stayed on the other side of the building where trucks were not unloading inches away.

The position of the hotel was great, in the middle of beautiful mountains, 5 minutes walk of the centre. We also liked helpful, English speaking staff, possibility of free parking, perfect breakfast.

We would appreciate some shelves in the wardrobe.

Perfectly located close to the city center with enough parking space even for vans! Nice and very clean rooms! Breakfast was amazing!

In general OK. Perfect communication before arrival. Very good and helpful staff. We received an option of the locker in the ski lift which was extremely helpful. Discounts for ski-pass and ski rental.Stunning mountain view.

The bed and the pillows are so so. Small wellness center without jacuzzi. The breakfast could be more varied.

Fabulous hotel, great location, short walk to gondola, very close to town centre, beautiful views of Ponte di Legno and mountains. Staff very helpful, breakfast good, just don't take any food or water from breakfast room or you will be charged! One major advantage is that hotel has heated lockers under the gondola centre, so everything can be stored free of charge during your stay. Small spa area but very relaxing and spotlessly clean.Hotel have discounts with ski hire and restaurants.we ate in La Brasa every night, brilliant restaurant, great atmosphere, very reasonable and staff fabulous. Super quick with serving meals. Order to plate on table 6mins!!

Nothing it was perfect

The location

The outdated facilities, the lack of a restaurant in the evening, the poor food for breakfast.

The bar and restaurant staff were friendly

Didn't like the behavior of the hotel manager who has no clue about customer relations, very arrogant and unfriendly. They only care about how to cash out every cent from the customer that they even charged me €3 for 1 tomato during breakfast!! I asked for cold milk for the coffee, I was charged €1.5, ordered a bottle of water at 11pm, and was charged €10 service cost. It's absolutely insane. We had a problem with the reservation, and instead of making it more pleasant, they made it worse. I will never go back there again!

Breakfast was good. Enough space to park.Kind lady at reception.

We got a room without any wiew.

Very good location, close to the center of the village. Parking is available, spacious and free for guests. Breakfast was very good, everything was fresh, homemade and tasty. Rooms are very clean and comfortable, equipped with toiletries, it has a little fridge. Ski lockers are available for free at the gondola entrance, which was very convenient. Spa center is small but just enough for a quick relax (it is paid extra, limited to 1h, 5 persons max, you get a bathrobe and an extra towel). Staff is very nice and helpful. All in all, the hotel has a very classy look and is surrounded by beautiful landscapes. Ski bus stops right in front of the hotel, but we went to the gondola by car every day (all day in the garage was 4€). Staff gave us recommendations and discounts for certain restaurants.

Our economy room was very dark, although the view was correctly shown in booking before reservation. The spa center doesn’t have a toilet or drinking water (although it does have nice warm tea). Pillows were a bit hard. Every time you go to the spa you pay (8€), but you get a bathrobe and a towel only once during your stay.

Very helpful and polite stuff. Good breakfast. Location almost in Old Town.

An amazing hotel, perfect location and views over Ponte di Legno, walking distance from city center and direct ski bus stop. Rooms were super clean, spacious and breakfast was very good. Super clean bathrooms. The ladies at the receptions were very kind and helplful. The parking was perfect.

In a 4 star hotel I was expecting to find a thin topper on the bed. The mattresses were very firm, some people like it this way, but my back was very stiff in the morning. With a topper everyone has a choice, keep it or remove it :-) !Another important thing that I missed was the heating for the ski boots, it is very important to have it, otherwise the boots remain wet, cold and smelly. It's easy to wall-mount an electric boot heater. I hope next time we will find one !!!

they let us check in to the room at 9.30 am, the location is nice since you can see the slopes from the terrace bathroom is big and comfortable

it looks like an international hotel so you cannot really feel the coziness of being in the mountains. our room, even though it was on the 3rd floor, was looking at a street and a parking so anyone could see us, we asked to change but unfortunately they could not accommodate us. the breakfast is not spectacular, we were expecting more choice, a more “familiar” environment, and traditional food

The location, breakfast, style. It was clean and quite place with a perfect SPA area for a reasonable price, ski lockers right next to the main ski lift

Once we got to the SPA and sauna wasn’t enabled in advance( even though we booked the time slot). For our 1.5 hour of staying it wasn’t able to get hot… so, the administrator kind of screwed it, cause at winter it’s a must :)

Excellent location, parking, excellent breakfast and the staff were very friendly