Hotel Serpiano Panorama Retreat

The personal was very friendly. It is very close to Italy. Supper view.

The restaurant is very expensive. For the kids they serve only junk food. If you want to order any vegetables or a kind of this, you are forced to buy a full adult portion. It was very strange that there were additional charges for the food at breakfast, although breakfast was included.

The staff was really kind with our kid. The hotel is clean and close to many hiking trails. The view from the terrasse is amazing and we had massage outside at the evening with this beautiful view. It was a perfect moment.

The view was gorgeous, and the spa area. The forestal was beautiful as long as there is sun light.

Reserved a “deluxe” room. Which looked pretty good in the picture (size). Arrived to a very small room. The restaurant, ordered pizza, the pizza was as thick as bread, not warm…no taste. Breakfast, coffee from the automatic machine tasted like sweetener…no taste of coffee, the American coffee pot tasted like coffee but not a good coffee. The bathtub shower curtain, white in color…yellow of dirty and black residue in the bottom stitch (mildew). Indoor-pool water felt thick and sticky, unpleasant. Overall unsatisfactory.

Panorama view

Room, shampoo and body soap looks so dirty☹️

At the reception, spa and restaurant they were all really prompt and helpful. Very friendly atmosphere!

Staff are very nice and super accommodating. Pool was a great temp and clean and large enough to do some laps in. View over the lake and through the valley is unmatched.

Could be cleaner a little cleaner (not bad though): toilet was a but dingy, marks on the walls. Main thing is the place is really in need of some upgrades. No outlets to charge phones, etc. next to the bed. Only one was hidden by bed and we had to pull the bed out to get to it. Maybe invest in bedside tables with built-in charging ports? In general, place appears to have been built in the 70s, not been updated, and looks and feels like it.

It’s the second time we visit this hotel. We like the facilities and the staff is usually nice.

At the end one employee wasn’t nice when we wanted to double check our reservation, due to an additional cost because it seems that at the time of the reservation we forgot to put our daughter’s age. We totally understand but we wanted to check before paying and she was speaking at a high volume, very unprofessional and unpleasant. And the end we paid and wished her a nice day, to which she replied have a nice day if you can. This is completely unacceptable for a person that works in customer service.

This was the second time staying at Hotel Serpiano. The views over Lake Lugano are absolutely breathtaking and worth the drive. We stayed a double room with lake views, which I highly recommend. Rooms are clean and simple, bathroom is a little tight, but manageable.Staff was friendly and food served in the on-site restaurant was very good.Lots of parking, free of charge. Breakfast buffet is simple, but good.

Drive along narrow and windy road leading up to the hotel.

SPA area: sauna, steam bath, relaxation room, massage room, indoor swimming pool and jacuzziRestaurant (dinner): very very impressed. Bread basket with olive bread was fantastic to tamper our hunger initially. For mains we got Ossobucco and Steak and both dishes were very well executed. The cheese board (Menu Ticino) was bigger than expected and we ended up sharing (it was a very large 1-person portion). The dessert that came in Menu Ticino was mistaken, but quickly corrected when we brought it to the attention of the waiter. Service a little slow.Plenty of parking spaces.Complimentary water in room at arrival.Fridge available in room. Hairdryer in the bathroom.

Hotel: in need of TLC. The rooms are outdated, but functional. We got a little room on the side wing, but still had the view of the mountains and even some lake. The beds were ok. The bathroom also outdated, but satisfactory.SPA Robes are extra and cost 10CHF. Towels for SPA are available in rooms only.Restaurant (breakfast): very disappointed. The coffee is not great. Porridge is cold and has a ton of sugar in it. Cereal selection not bad. The meats were ok. Cheeses not great. Bread selection good. Loads of fruit, for those who eat it. Scrambled eggs not available at the buffet.The hotel was not full and a room upgrade would have been nice.Location is quite remote and might be a stressful drive to unsure drivers.No kettle in room available.

location, great views, indoor facilities, internal desing of the hotel

a little bit costy for what you get, isolated so hard to reach

The hotel facilities were great - the indoor pool, sauna, steam room and spa were lovely but also the bar with stunning views over Lake Lugano was breathtaking. The staff were all really friendly. Although the hotel looks a bit dated from the outside, they've done a lovely refurbishment inside

The food and drinks at the hotel were expensive which is expected of Switzerland but I found them to be more than other restaurants we went to nearby (but had to drive to) so we tended not to have dinner at the hotel. The hotel is very remote so we luckily had a car and I would definitely recommend having one

Everything, the breakfast, the view, the cleanliness, the treatment of the staff, the location is very nice

The road is bumpy and winding, and it takes concentration to get there

wonderful location with a fantastic view over lake lugano

the room was a bit hot since there was only a fan and no air condition

fantastic view on the lake. location

no air conditioning, old facilities, not clean

stunning views, quiet, beautiful surroundings

Very friendly and helpful staff. We traveled with a baby. They helped us to find a local babysitter, gave us a travel bed and generally were very understanding and kind. The food at the restaurant was delicious (especially the local recipes). On top of that the view was amazing.

the place is located in the middle of the bushes, and offers a stunning restaurant with view on the lake ... at breakfast they serve spring water purified with stones

breakfast was ok but could have been better, i would have loved if there was more vairety of choice with some more healthy food. restaurant offer for lunch could be a bit more various

Fabulous, great location and view. Pool and facilities brilliant for the kids. Will go again

Beautiful location, excellent restaurant and breakfast, loads of facilities, comfy rooms, best place to relax in nature, amazing view!

Thé restaurant was superb , good food and excellent view . The room was basic , and little ventilation. Lucky there was a fan

Unable to enjoy outdoor due to lots of insects