ERMITAGE Wellness- & Spa-Hotel

The property is amazing, the staff are welcoming and well trained and behaved, the food was excellent.Really they deserve top scores.

lap pool , huge hot pool , gym , half board , delicious food , beautiful bar , close to train station

One of the best hotels I have stayed in and the prices are value for money. The customer focus of the staff is outstanding - compliments to the management for their hiring and training. An all-round excellent hotel. Spa/sauna facilities are very good indeed, and for once, there is a hotel gym that is a real gym - way above the average for even high-end hotels. I enjoyed my stay a great deal and will be coming back after this experience.

Ideally. I do like coffee-making facilities in the room and at least for my room, there were none. Also, the option of firmer pillows.

Everything: meals, wellness center and excursions all included (even quality backpack and walking sticks)

It's rare, but I don't see what can be much improved...

Fabulous spa! Lovely afternoon cake and evening meal.

very bad locatin at the road, small room, hot too noisy to open a window.

Easy to find, carpark available across the road. Clean and good facilities available for adults and children.

Checked out took a long time with some uncleared bills. Should have at least let customers know beforehand that some drinks or services would incur additional charges.

We enjoyed the spa and outdoor pool.

We asked to move dinner tables and were told the change had been made. At our next dinner, the hotel manager tried to cover up that our request had not been honored by switching table name tags. The menu in the wrong language gave it away. Would have appreciated honesty. The hotel has poor WiFi throughout. We tried to watch a movie in the theater, however the WiFi cut out mid-movie. Was assured by the front desk and manager someone would come down to fix it, however waited 30 minutes without any person showing up. Assumed the front desk was busy with guests, but they were all standing around chatting with each other.

Everything, the service, installations, the spa area, restaurant and room…..just gorgeous.

The location, hotel staff, sauna facilities, pool, room, and breakfast were amazing. This was my third time staying at this hotel, and I was initially very happy with my experience. However, there was a situation that made me extremely uncomfortable, and I believe it should be addressed.

In the sauna area, it seems to be mandatory for guests to be naked. Unfortunately, this was not clearly mentioned in the hotel information or on the website. I was confronted by other guests who shouted at me because I chose not to undress completely. This was a very unpleasant and distressing experience.As a paying guest, I believe I should be able to enjoy the facilities like everyone else, regardless of personal beliefs or cultural differences. The hotel should either make this policy optional (allowing swimsuits) or clearly state on their website that nudity is required in the sauna. Guests should be informed in advance, especially if their beliefs or personal boundaries prevent them from being naked in front of others.This experience ruined the relaxation and enjoyment I had expected after traveling from another country. The behavior of some of the other guests was rude, unpleasant, and unacceptable. I would not recommend this hotel to anyone who is uncomfortable with mandatory nudity or who values a respectful, inclusive environment.

Super lux but worth the price! Facilities were great, loved the rooms and treated fantastically. Food was out of this world too.

Service was excellent. Everyone was super accommodating and friendly. The spa was fantastic. The food was also quite good. I had not been so relaxed in ages! I felt the treatment was personalized and very oriented to detail.

I think guests should be told about how noisy street-facing rooms are. The hotel could also make an investment in thicker windows. Also, I know Europeans are quite liberal about nudity, but the obligation to use parts of the spa without any clothing made me very uncomfortable. It is really not fun to see so many strangers parading around in the nude. Finally, some of the servers in the restaurant could try a bit more to smile and be more flexible. The ones I dealt with were amazing, but one day I tried to switch tables to eat with a couple I had met at the hotel (the people assigned to that table had already eaten and left), and I was not treated kindly. I think it was a Swiss thing, where flexibility may not be common. These are not dealbreakers but can move the experience from great to greatest.

Our stay at the hotel was exceeding all our expectations! It was truly wonderful! The staff was incredibly friendly and we felt immediately welcome and at home. The Spa area is divine, the food absolutely fabulous and the rooms comfortable. We will definitely come back! Thank you for such a warm welcome!

very friendly staff, you feel like a family atmosphere the restaurant staff in specific are amazing and pay attention to details The concept of restaurant rooms is innovative.location of hotel is amazing, rooms are clean and comfortable and staff comes multiple times in the day to ensure room is always tidy Loved also the bar and live music band It was my husband birthday and I couldn’t imagine it better, thank you very much to all staff :)

It’s not very easy to navigate through the hotel, elevators don’t all go to same place. Few times the room card didn’t work and we had to recharge it.One maybe point the would be nice to implement is rotation of clients to the restaurant rooms as the menue is the same, this will allow clients to visit multiple rooms while their stay :) But these are just areas to be rated over excellent :) because definitely we will be so happy to visit again

The place is really beautiful and clean. It really created a relaxing environment which is what we were looking for. We got upgraded to a Junior suite a really nice surprise.

The staff were super nice and helpful The views around the hotel were breathtaking It was so peaceful and relaxing....the only (not so annoying noise) were the sound of cow bells ?You certainly would never go hungry here if you choose the half board option either and the food was delicious In the evening I went to the bar for a drink and ended up dancing the night away with other guests to the musician playing a great range of music - we had a great time?

Maybe my room was a little small but there was everything I needed except for an iron - when I called reception to ask, they said that there is a charge

Unbelievable spa facilities. haven't seen anything like it anywhere. 5-7 different saunas, indoor and out door pools, salt pool, jacuzzi.

No air conditioning in the room. With temperatures in the high 20s Celsius, we perspired in the room. The room was facing a main traffic artery, with non-stop noisy traffic all night. Including trucks and motorcycles. Couldn't sleep if we opened a window. the other side of the hotel is better, but it faces railway tracks...

I like the room. It’s comfortable especially the bedroom and the stunning view from the terrace!

The service was bad at dinner especially the waiters they treated asian clients very rude comparing with western customers.

Everything)The staff,food and facilities)Wow

Hospitality

- too far away to ski lifts- there was no snow in the middle of february - to many eldery people- excessive price for this quality