Villa Lia Hotel Capri

It had an amazing view and we had a private hot tub

It was a VERY steep long incline to get up to the hotel that I was unaware of before finalizing booking. They told me after and I attempted to cancel right away and they refused even though I had just booked and have physical limitations.

I liked the food, the view the design and the staff

Unreal views. Super nice and accommodating staff. Rooms were spacious and comfortable.

When choosing the property and reading reviews about the effort it takes to get to the property we said “how hard can it be”. We found ourselves laughing a lot on our way to the hotel the first time. The is a lengthy switchback to navigate the last stretch after finding your way through the maze of capri…but it’s totally worth it. We stayed two nights…if you go the Capri you walk a lot..its something you need to be prepared for. And figuring out the shortest or easiest path to a spot was a fun challenge…and navigating to the hotel was something fun. There is the “locals” way which allows you to avoid the steep switchback and replaces it with a little more distance and steps…you just need to find the “gate” which you’ll never be able to do without being at the property first. We found it our first night after enjoying an amazing dinner…it adds some fun to the stay. We would stay here again in a second. Take advantage of the porters once you take the lift to the piazza your first time there (I’d say that about staying at any property) but once you figure things out…it’s not bad. We took our roller bags with us when left…it wasn’t a big deal.

Extremely Disappointing Stay – Not as AdvertisedOur experience at Hotel Villa Lia in Capri was deeply frustrating and far from what was advertised. From the moment we arrived, it was clear this hotel is not ready to host guests comfortably or safely.First and foremost, access to the hotel is extremely difficult – something that was never mentioned in the listing. You must climb 26+ narrow alleyway-style stairs, which would be a serious challenge even for the fit. By the time we reached the hotel, we were sweating and exhausted – you practically need to be an athlete to get there. To make matters worse, there was no lighting on the stairs or the street leading to the hotel at night, making it dangerous and pitch black – a serious safety concern.Inside the hotel, the problems continued:•No working Wi-Fi, despite it being advertised.•TV was non-functional.•Shower initially had boiling hot water only; when fixed, there was barely any water pressure.•The bathroom smelled strongly of plumbing/sewage – very unpleasant.•The door didn’t lock properly – completely unacceptable from a security standpoint.•Lights on the property weren’t working, including in common areas.Even the waiters who came to serve drinks at the pool were out of breath, which speaks volumes about how inaccessible and poorly designed the location is.We raised these concerns with the manager, who unfortunately refused to refund our second night or even offer a partial refund when we expressed the need to leave early. Instead, we were offered to move to their sister property in Anacapri, which was not what we booked and not where we wanted to stay. As compensation, we were offered a drink and an aperitivo – which frankly did not come close to addressing the scale of the issues.This was a poorly managed, non-functional property that should not be marketed the way it currently is.

Extremely Disappointing Stay – Not as AdvertisedOur experience at Hotel Villa Lia in Capri was deeply frustrating and far from what was advertised. From the moment we arrived, it was clear this hotel is not ready to host guests comfortably or safely.First and foremost, access to the hotel is extremely difficult – something that was never mentioned in the listing. You must climb 26+ narrow alleyway-style stairs, which would be a serious challenge even for the fit. By the time we reached the hotel, we were sweating and exhausted – you practically need to be an athlete to get there. To make matters worse, there was no lighting on the stairs or the street leading to the hotel at night, making it dangerous and pitch black – a serious safety concern.Inside the hotel, the problems continued:•No working Wi-Fi, despite it being advertised.•TV was non-functional.•Shower initially had boiling hot water only; when fixed, there was barely any water pressure.•The bathroom smelled strongly of plumbing/sewage – very unpleasant.•The door didn’t lock properly – completely unacceptable from a security standpoint.•Red/blood stain on the wall in the roomEven the waiters who came to serve drinks at the pool were out of breath, which speaks volumes about how inaccessible and poorly designed the location is.We raised these concerns with the manager, who unfortunately refused to refund our second night or even offer a partial refund when we expressed the need to leave early. Instead, we were offered to move to their sister property in Anacapri, which was not what we booked and not where we wanted to stay. As compensation, we were offered a drink and an aperitivo – which frankly did not come close to addressing the scale of the issues.This non-functional property that should not be marketed the way it currently is. It is not suitable for most travelers, and certainly not for anyone expecting basic comfort, safety, and advertised amenities.

Staff

Location many many many steps UpNot 4-5 star hotel

The location and the staff

Nothing to be honest

Everything was exceptional