Hotel Montmorency & Spa

Nice shower and temperature.

I had no bath towels, the air conditioning unit was very loud and the locks very difficult to lock-I had to get assistance to lock my room with my metal key.

They made us pay for a 3rd room because apparently we cant sleep with our 2y/o twins in the same bed.The 3rd room we didn’t even use it.

It was super close to the castle and beautiful views. The decoration was modern and staff was very friendly. Excellent breakfast too.

The room we stayed had a very smalll bathroom. The toilet and the shower were separated and it was a little claustrophobic. I saw another room that was bigger so if I’ll stay there again I would go for a bigger room. But it was only one night so it was ok.

The perfect location just outside the walls of Carcassonne. Friendly and welcoming staff, clean room with a private terrace and wonderful morning breakfast. The spa is definitely worth the trip alone. I had a lovely experience there.

Perfect location, right at the entrance to the medieval citadel. Nice, clean rooms. Parking available at the hotel. Bar open up until late in the night. Everything was good.

It is a nice hotel, but nothing special. We had an error with the booking - our fault, but the hotel didn’t help although they could have + their call center said they would. I feel like not everything should be about how to squeeze more money from your clients.

Great location

bathroom was not clean at call, in particular the corners thereof! - Property should not advertise that they have EV charging capabilities with nothing ‘household plugs. These were good 5-7 years ago but times mooved ahead and hoteliers are now offering real charging facilities 11-22KwH.

Location is wonderful. Staff are charming. Intimate hotel where you feel at home. Simple but tasty breakfast. Lovely spa.

The weather! Just kidding. That was not the hotel’s fault but we did really miss being able to lounge by the pool all day like we did last time. I upgraded to a slightly bigger room and the bathroom area was a bit tired looking. I think it could do with a little update. The shower didn’t drain properly but I forgot to report that.

Ive stayed here a few times before as the location and the pool area are great and a nice place to sit in the sunshine and while away a few hours with a glass of rose if the weather is good.

Certain aspects are disappointing for me. No kettle or fridge in the room and no room service either so its not easy to request a morning cup of tea or coffee unless you wish to take this in the dining area or take back to the room. Breakfast again is very disappointing.....I expect a good fresh croissant in France at the very least but they seem to be of the frozen variety and fruit is not pre-prepared so not so appetizing. The indoor pool is also only available if you book a treatment.

Friendly staff, lovely breakfast. Fantastic location to see the old city

The WiFi and air conditioning seemed a little random

The location was great. The room had a/c and a clothes dryer you could extend across bath to dry swimsuits. The big jug of apple juice at breakfast. The pool was nice.

The photos on the website gave a false impression, there are no grounds or outdoor space to speak of really. The breakfast was far too expensive for what it was. The pool didn't open until 10am or something so you can't do a 6am early swim. The pool is pretty busy too. I expected there to be grounds where you could sit outside, but there is literally a couple of benches by the entrance. The music they played at outside dining area was loud and awful. The staff weren't that friendly. The car parking was very expensive.

Location and ambiance, also the swimming pool. Also the bar 24x7 open, with lounge music.

The airco was pointed at your face/bed in the room. For people with Astma a bad choice.

Location, comfort and the excellent service.

Lack of snack choices

The views were unbeatable and entrance to the walled city could not have been closer .

The breakfast was very limited and overpriced. In fact , dining options were poor .

Close to the Cité of Carcassonne; welcoming staff who explained things clearly; nice breakfast

Bathroom was way too small; hot tub is ok (but it ran too cold)

Great location, very nice breakfast and staff was great.

The room was small and did not have a chair in the room. There were two stools. Not comfortable.

The location is perfect

The decor is like... love motels of the 90s... with pink curtains and black shiny wall paper.... if you don't mind it, it's ok

Location, location, location! A stones throw from the medieval city. Airport bus stops outside the hotel and only takes 15mins.

Room and bathroom we're exceptionally small. Had to sit on the toilet sideways as sink in the way. Shower impossible to turn on unless you are standing underneath it. Bedroom too small for two people. We were also told the pool and jacuzzi were open and how warm the water was, but got there and it was covered and no water in jacuzzi!

Unfortunately the description on Booking is very misleading considering that pictures of the 4 Star Hotel are mixed with those of the 3 stars Montmorency Hotel. The description "& SPA" is also misleading considering that the SPA has to be booked in advance BUT this is not indicated (and of course there wasn't any availability for the two following days). To reach the 3 star Hotel you have to cross a road and it is therefore very difficult to use the pool of the 4 STAR hotel (bathrobe is not provided). No fridge in the room and a lot of dust both in the room and in the entrance. And not acceptable that in the entrance of an Hotel four trolleys of dirty laundry were basically parked there until 6 pm ... not just left during the cleaning service. Not acceptable to book an "& SPA" Hotel and end -up with a dusty laundry deposit.

Location opposite Ramparts.Hotel outside seating area was very welcome after a day walking about with a perfect view.

Breakfast was an additional E18. Lots of bread. Might be good to have the option of just coffee and croissant.Room decor too garish for me.Pool was outside and clearly not ready to use. Jacuzzi was covered up.The room was in a building across a busy road. I did not feel secure in room 32 as it was on ground floor and could be approached through a gap in the hedge from anyone or from neighbouring room through shared outside space.

Beautiful hotel, the facilities were exceptional! Stylish and cosy rooms, the outdoor pool area was a bonus. The bar area with the view of the castle is stunning and in a great location.