Hotel de la Cite Carcassonne - MGallery Collection

Service, history, food.

The history of this hotel is interesting and the location is wonderful. Great pool, amazing views!

The location and the history. Spectacular location and lovely hotel. Definitely worth a stay.

Great location within walled city. Spacious clean room. Balconies with awesome views.

Great place with beautiful people working at the hotel!

Clean, location and very comfortable place to stay

The setting inside the medieval walls was fantastic! The staff was excellent. I would like to especially thank the gracious, charming and highly efficient Celine. She showed us around on arrival and helped us with dinner reservations and countless other matters.

Despite 2 windows which gave fantastic views, our room was dark. More lighting would do wonders. The phones weren’t working properly.

Close to everything inside the walls

Bed was not comfortable- mattress needs to be replaced. Exterior lights shine inside windows and window covering does not shield light making sleep difficult. Staff not very responsive. There are other hotels inside walls that are a better value and looked very nice.

Beautiful spacious suite with great amenities. Spectacular views from multiple windows. Dined at La Barbacane one night. The dinner, in general, was outstanding. (see below) The maitre de maison was very gracious. Guillaume (William) at the desk/concierge was also very gracious, helpful and charming. They are both valuable assets of the hotel and restaurant. An excellent breakfast to start the day!

We had the Menu Signature at La Barbacane. It was excellent with the exception of the pigeon which was essentially raw, tough, and lacked flavor and seasoning. It is the course featured in a photo on the website which is puzzling.In the beautiful bathroom, the lighting for the vanity is very harsh.

The breakfast was exceptional. The property is very well looked after. The owner is very efficient and friendly.

The circular stair going to the bathroom.

The garden and Pool were stunning. it was a nice place to enjoy a beverage, and watch the people walking along the castle ramparts. The location within the castle walls cannot be beat.

Our room was not in the main hotel, but just across the street in a similarly old, but less appealing building.

Location

Having a wardrobe in the toilet! Very small room. Service at the bar really slow.

We absolutely loved our stay at The Medieval city of Carcassonne! It was a wonderful experience and the hotel was very nice. The room was a good size and the bed was very comfortable. Highly recommend staying inside the city, there are lots of shops and restaurants. Breakfast was good also

We had dinner the restaurant at the hotel on our first night, and though it is a very nice restaurant, we didn't really like the menu, and really struggled to find something to eat and found it very expensive. We cancelled our booking for the next night as there a lot of other places to choose from and we had a lovely dinner that didn't cost a fortune at another great place not for to walk. I definitely would not take children there!

Great location within walls. Staff were friendly and helpful. Room was comfortable and clean. It was a one night short stay for us

Location, beautiful setting in the heart of medieval city - very professional and welcoming staff - elegant, stylish.Comfortable beds and quality toiletries in bathroom.

We stayed in a villa - very nice but would have preferred to stay in hotel as to not have to cross public areas to access pool, bar and restaurant.

The service was excellent, from the pickup at the hotel parking lot to the welcome once we arrived. The room was large and had a great view, and the location is super convenient for anyone looking to explore the castle!

Interior is a bit dated

The staff were super helpful. Hotel is perfectly situated in the old town. Really enjoyed a set meal dinner in the hotel. Wonderful trip!

Hotel is located within the walls of the medieval city so the location is excellent for exploring the history of Carcassonne. Parking lot (nightly fee) is outside the walls, but hotel provides transportation to and from. Historical building with picturesque and pleasant outside sitting area for meals and drinks.

Because the hotel location is in the old city which is on top of a hill, it's a significant downhill/uphill hike on gravel to the more modern parts of the city where you might want to go for lunch or dinner. I am sure there are transportation options for disabled persons between the two which we did not explore in detail.

Location was excellentBreakfast very good and garden/terrace/pool area was v goodRooms v comfortable and well equipped

Bathroom was a bit dated

Beautiful hotel. Great location. Very nice pool. Wonderful multicourse gourmet dinner on the patio overlooking the castle.

There is very little that I did not like, but just as a message to management, there needs to be more attention to the people at the pool. Towels don’t get cleaned up too quickly, the beverage orders are not taken, and dirty glasses are not removed promptly. For a five star hotel like this, there needs to be a better service at the pool.

Professional staff. Wonderful location.

The wifi in the room was deficient.