Nex Hotel

Location.

They refused payment by cash to start with! Nothing over 50€!! The room had an unfriendly notice about paying for damages which was unnecessary if they took a deposit. The bed was uncomfortable. The bedroom carpet was cheap, uncomfortable in bare feet and sticky in places! The bathroom was cramped, the sink tap ridiculous and the shower not adjustable for height. No milk with the minimal coffee offering (1 portion per person). Felt sorry for the young staff who had to just state cash unacceptable. A basic hôtel on par with F1 that is getting tatty and not value for money for us.

Secure parking, value for money, good breakfast and great choice of restaurants nearby.

Location was perfect for just an overnight stay. Great secure parking, and close to Jardin Massey.

Although the breakfast was good it was extremely busy.

The hotel was very easy to find, is just 20 mins walk to the centre and has easily accessible gated parking.

Air conditionong and customer service

The air conditioning was always on, despite it was August, it was not that warm outside at that moment. I switched it off but starts again every morning at 9. I asked to switch it off in the reception and they told me they would, but they didn't. If for any reason you want heat there was no option, you could not choose.I called the reception for the wifi and they would not give it to me, they told me I should go down to the reception. I am sure there was an explanation for this, but none gave it to me, so in my opinion this is not the best customer service.On the other hand, the bathroom was adapted to disabled people, which is great, but it was difficult for me to hold the shower a bit high and pointing at me. The shower was open, what made all the toilet wet.It was the 2nd time I went there, the time before my stay was shorter, and I dont think I will repeat.

Quick one night stop over. Everything was good and secure parking. Choice of a few places to eat too which we didn’t expect, so added bonus

Air conditioning not strong enough

Very clean, good facilities, staff excellent

Poor pillows.

Location, parking and flexibility.

Modern clean rooms and on-site parking.Close to restaurants.

Nothing to dislike

good location that is easy to walk to restaurants, nice room, easy secure parking, very simple and easy

Ease of parking, and close to restaurants. Friendly welcome and goodbye.

Nothing to dislike.

Pleasant staff. Clean room. Free secure parking.

The air conditioning was not good and we had to change room for the second night stay. The breakfast was poor value.

Excellent hotel for an overnight stop while on the road. Clean, comfortable, quiet, good AC, check-in seems to be open even at night.

Excellent staff, hotel, room, facility, free parking, rooms have AC and kettle. Place to store bike indoors

Comfortable room , bed & plenty of pillows.Staff are always friendly and helpful.

Could do with more tea/ coffee supplies …only 1 teabag/ coffee sachet each.Noisy air conditioning….couldn’t turn it off completely, assume it’s done from reception.

Convenient location from Bilbao to halfway to our final destination in France

Cute and more modern. Nice and clean. Friendly host. Walkable to restaurants, etc.There was a high speed train behind the hotel, but it didn’t seem to bother us.

A well laid out modern room.Toilet separate from shower.Comfortable bed.Excellent breakfast.Very little external noise - we were worried about the noisy establishments further down the road but it wasn't a problem.Location near the station.

Walk up rate for day we booked 8€ less than what we paid.

Modern comfortable room, good breakfast

The cost of the electricity for our electric car was very high

neat modern comfortable clean best of all the fantastic friendly and very helpful staff