Le Petit Hôtel

Good communication from the hotel in advance. Lovely, helpful staff. Jerome very welcoming and cheerful. A very helpful lady looked after room v well. Great location. Very comfortable. Good wifi. V close to airport bus stop. No 11 bus takes you directly to airport in 10-15 mins, cost 1.50 per person each way.

It was all great. No complaints. Will be back.

Fantastic location right in the centre of town, the owner was very accommodating of our early arrival and very kind to help find a safe spot for our bicycles.

Superb location - very close to the beach, restaurants and old town.

Shower was very small.

Fantastic location. Our hosts were very kindly stored our bikes . Large bedroom & very clean .

Fantastic postion. Very quiet and comfortable and clean. Highly Recommend !

We really enjoyed our stay at the Le Petit Hotel. The room was spacious, clean, and comfortable. The location is amazing, and it was so pleasant to sleep to the sound of the ocean. We had a medical emergency, and the owner, Jerome, allowed my mom to stay in the room even after checkout time and helped out with additional information. We really appreciate his help and being so gracious.

Location is great, close to restaurants, beach, shops, etc. There is no elevator which was not a problem for me as I was travelling with a backpack; however, one of my friends had a larger suitcase which was a real challenge to get up multiple flights of a winding staircase.

The email with the change in code was sent to me after I had left Canada and I did not have access to my email without wifi so I did not have the new code that was provided in this email to enter the hotel upon arrival. There were no staff to provide access.

Great location, not far from the sea

I almost never leave negative reviews, but this time I have to. We arrived to the hotel at 3 p.m. (check in was from 1 p.m. to 11 p.m.). The front door was locked and nobody was inside. We tried to call to the numbers that were on the door, nobody answered. The pin code that was on the confirmation email didn't work either. We stayed outside with our bags, not knowing how or when we could get in. Luckily finally some other guests came outside, let us in and told us the right pin code (which was completely different than the one we had). Our key was on the reception desk. We then tried to book a breakfast, but it was impossible since we never saw anybody on the front desk (we went there many times), and nobody still answered the phone or called us back. We didn't see them in the morning either. After our stay we wrote them an email to give this feedback and let them a chance to answer, but they never did. To this day we have never seen the staff or heard from them, despite having stayed at the hotel and calling and emailing them many times. All in all, the check in problems caused us stress and a lot of lost time waiting outside. We understand that a small hotel can't have 24/7 reception and that's totally fine, but without the other helpful guests, we don't know how we would have been ever able to get in. So don't expect any kind of contact, service or communication, and prepare to wait undefined time to get to your room.

Great value for money hotel by the beach. Jerome was super, nothing was too much trouble, very relaxed atmosphere.

Great hosts, great location, good facilities.

No fan or aircon in my room - I should have asked though but otherwise excellent

I really liked how welcoming the staff were and how helpful. I liked the fact that it was a very peaceful hotel. I appreciated complimentary toiletries.

Everything was fine for me. Thank you.

Location is amazing

No elevators and it was a little loud - walls were thin.

The location was the only thing this hotel had to offer. No one at reception either when we arrived or left the following morning. We met a cleaner who couldn’t speak English so she wasn’t able to tell us where we could get a taxi . Room was tiny. You had to step over your cases as there was no place to put them. We had booked to stay there on our return to Biarritz but cancelled because fortunately we hadn’t paid in advance

It was a lovely stay. Everything was clean. The room and the bathroom were spacious. Amazing localisation. The staff is very nice. Would definitely recommend!

Good location

Didn’t see anyone. Was given a code to get in. No breakfast as the owner text me to say he had a cold. Twaddle. He’s French. So either he’s hungover or a hypercondriac

rooms contains everything - badroom was in one room very small and shower old with broken floor. But hot and enough water. very comfortable beds.... check in easily, breakfest possible to get in hotel....super location for beach, walk, shopping, food.........

Location, interiors, staff

No air con, shower small

The location

Size of the room and facilities

Jerome was a friendly and helpful host. The location was excellent, being near the centre and close to the main beach.

Our room was small. The water pressure in the shower was almost non-existent (although it was reportedly fine in other rooms). It was noisy at night as there were bars nearby and we had to have the window open because there is no air conditioning and in August it is hot.

Very close proximity to the beach and the shops, couldn’t be any more convenient. Jerome was a great host, very accommodating, on August 15th, a very busy day for the town. He did everything to help us out. Very easy check in and great communication. Really happy all round.