Hotel Du Palais Biarritz Part Of Hyatt

Awesome service , great spa. Easy to walk into town .

Breakfast & bar. Amazing service. Great location.

Would have loved a bathtub in the bathroom.

Location and the hotel itself , it's a beautiful building , well kept and elegant

No place at the SPA , tried twice

All rooms were appointed in old French Colonial, with art masterpieces depiction Napoleon III and Empress Eugenie. Many antiques, exquisitely finished are found in the main rooms and hallways. The main dining hall was fitted with huge windows facing the ocean, and true scenic wonders. Totally clean throughout, the staff are real professionals as well.

No ideas. It was a dreamy historic property.

I loved everything, the staff, our room, the location was excellent, on the beach looking at the beautiful waves and listen to the sea. Very relaxing.The dinner at the hotel was unforgettable.I look forward to go back and stay at my favorite hotel.

Absolutely gorgeous property! Food was also delicious.

The hours for some of their restaurants were unclear. They canceled our dinner at le sunset due to weather but then marked us as a “no show”.

Amazing location and staff. Outdoor areas amazing. Pool great.

Our room - probably the entry level.. no sea view..had funny squeaky floors. Size medium. But it was ok, just not amazing. Also maybe menus in restaurants not top…just good.

Second time staying at the hotel and the standards remain constant.

I was concerned when my account was twice debited; once by BOOKING.COM and second by the hotel for the same reservation. A gentleman from the front desk apologised and refunded the amount back to my credit card.

An amazing hotel and view. The staff are so welcoming and friendly, Great location close to the beach and restaurants and city town. Room was so clean and have everything need. Restaurant breakfast having a good view , breakfa have so many choice and the food so good.

The history, beautiful building, location and the most important the people.! Great assistance .!

I can't said anything wrong about the hotel and the people working at the hotel.! Everything was fantastic, We enjoyed so much.! Thank you to all staff ?

History of building

There were not with body lotion in the room and a bidet in the bathroom...

the location, the food, the gym and the common rooms are all excellent

the room we were straying didn't have any privacy at all

It’s Grandeur and the building. Beautiful from the dining room.

Limited menu choices. In May very limited Restaurant choices for Dinner. Poor value forfor money.

Almost Everything

Jacuzzi wasn’t warm enough, dinner and lunch were terribly disappointing, though breakfast was exceptional

I will certainly add our two nights stay at this historic hotel with dinner at La Rotonde restaurant followed by a night cap in the bar to my list of memorable moments. Although we didn’t have a sea view room, our stay was expensive by our standard, however, I think the experience was worth the price.The staff were all very attentive and friendly.

The bathroom was small, the mattress firmer than I like and there was an empty space in the bedroom as if a chair was missing. I expect that if the weather had been better, the walks to the restaurants would not have seemed so far.

This hotel is literally a palace - and yet it is one of the friendliest hotels we've encountered. The staff are all amazing - smart, courteous, and incredibly attentive. We were treated like royalty. It was like being in a movie. The rooms are luxurious, and housekeeping is wonderful. The ocean and beach views are stunning, and well worth the upgrade. We were given a personal tour of the spa, just having walked in to find where it was. We were given a room early, even though we arrived 4 hours before check-in time. But the best of all is the restaurant, La Rotonde, which overlooks the beach and faces the sunset. It was a once-in-a-lifetime experience. The food is indescribably good. We were treated so well, it felt like a dream. The menu is filled with delicacies - and yet the prices are well within reason. The continental breakfast was probably better than any breakfast I ever had - anywhere. I am so glad we added breakfasts. The selection of amazing options just goes on forever. Everybody should experience one or two nights at this hotel, because the prices are not impossible, and the memories will last a lifetime.

This may sound stupid and picky, but the glass door to our extremely fancy marble shower, which comes with huge dispensers of Guerlain products, has a kind of clear rubber fitting around the edges, and that fitting was not sealing tightly, so some water was getting out onto the marble floors of the bathroom, and it was more than the floor mat was able to soak up, so we had to mop it up a bit. The light switching is "charming" and "unique" which means it takes a while to figure out. Also, the elevators are big by European standards, but they still seem a bit small for a palace. Nevertheless, they're very nice.

Cleanliness, towels sumptuous as was bed linen.

Allocated a worse room on our second stay ( 2 nights apart) than the first stay. Not convinced the CRM systems are good enough to enable excellent customer service.

Everything. Fantastic place, sea views staff service food cocktails etc etcExceptional

Nothing. Everything was perfect

Everything. Fantastic place, sea views staff service food cocktails etc etcExceptional

Nothing. Everything was perfect

Most incredible, luxurious and overall unforgettable experience. L’Hotel du Palais has succeeded to live up to its historic reputation and demonstrated its grandeur throughout our stay. The staff was incredibly attentive and helpful and catered to all our needs, and beyond. The facilities were astonishing too. The breakfast was grandiose, matching the splendor of La Rotonde in which it is set.