Hotel Freihof

Very professional check-in person. Clean. Easy free parking onsite with validation. Modern NFC card keys. Low cost for the area, easy walking distance to restaurants and shops.

Offsite check-in location was not disclosed until we arrived to find the door locked. Hotel's restaurant was not in operation. Room was noisy, both from the street and other rooms. Room was very basic, not 3-star, with low quality furniture and bedding.

Nothing really.

The hotel is terribly understaffed. When we got there we were faced with a closed door. We learned that in order to check in we had to go to another place which required 5 min driving. They could mention that in the description. We already requested for a baby crib but it was not provided. The manager told us that he can get a crib for us from the cellar but we have to transport it ourselves to the hotel we were staying which required a van. I found that comment berating and irresponsible. It is foolish that the hotel expects the guests to transports furniture for them. In the end we had to sleep really uncomfortably on the same bed. Although we clearly stated that we are two adults and a child and we need a baby crib.

The guy at the reception was so great, helpful and welcoming

Nothing really, was just a bit small

Single room still spacious. Room clean although carpets rather stained. Location good near shops and on very regular bus route.

Room was very hot and road too noisy to keep window open. So interrupted sleep.

The location of the property is very good - bus stop very close, good breakfast options.

1. When cleaning our room, we received only one large towel and 1 small towel although there were 2 of us in the room. This was extremely uncomfortable, as we got back very late in the evening and there was no one to sort it out (there is no direct reception at the property). By looking at number of toothbrushes they would know how many we are there, if nothing else. 2. We asked for separate beds when booking and never got a reply to our request. When we arrived we learned they are completely booked and that it is not possible. Having known that the beds are small and there is only 1 mattress on the bed, I would have chosen a different accomodation. Very uncomfortable sleeping.3. Plastic cups in the room instead of glass cups.

good accommodation but stayed at the Seminar as at the lodge there were steps and I cannot climb stairs.

convoluted acces to rooms

It was clean

Very hard to get assistance. Wasn’t told that reception was at another hotel. No European charging facilities.

Nice location and facilities but check-in process is very confusing and difficult to implement

Check in process would have been better

Location ok..

no staff available. No cleaning of the rooms. I complained to the other hotel who managed the property. Still waiting for management to contact me. Been a week now..

Dogs were allowed, which is a huge plus for any hotel.

- check in counter was in another building 800m away- the only parking lot occupied by the nearby construction site - no proper restaurants nor breakfast places within a convenient distance

Nothing at all.

Avoid! We booked 2 rooms. One with Coffee but NO kettle. The other one with kettle but NO coffee.Lol. The previous person, didn’t flush the poo in the toilet.Too hot inside with NO air conditioning AT ALL in 33 degree. No staff at all even to pick up the key. Must travel somewhere else to get the key. Awful rooms next to a very busy road. If y could, would leave NO star

Small and personal and very private. Nice sized room and an excellent shower.

The hotel is situated on a main road so it was rather noisy after 5 am due to traffic but given that it had been a hot night so we had windows open. That said, through the small hours of the night, the road was quiet.

I like the location

It was not clean and doesn’t have fridge and air clima at the day it was very hot in the room

Room 11 was larger than expected, and very clean. Excellent location for ease of walking to bars, shops, restaurants. Parking was easy as well.

The double bed is built into a corner of the room. So if the person sleeping in the corner needs to get up in the night, either a convoluted squirm down to the end of the bed or waking the person beside them is necessary. Crazy, as the room was more than big enough to have the bed properly placed for access on both sides. Must be a saga for housekeeping to make the bed after every stay. Also, we had specifically asked for a quiet room at time of booking with an assurance this would be so. However we wound up with a room right on the busy road. On a hot evening, with no air conditioning, we had to open the windows, and suffer through the noise of passing vehicles and pedestrians. Result - very limited sleep, even after using earplugs.

Passable

Carpet was not clean. No a/c. And the internet did not work at all.

location was good.

The curtains were torn, the sheets were torn. There were no cups anywhere in the room the first night, I had to go and ask for some for the following day. Staff not servicing the room correctly. The wifi was horrible. It wouldn't send me a code. I tried for an hour, and the code arrive at 6:30 the next morning. The second night I was able to only get 1 device connected. I tried calling the front desk. No one answered. Very unhappy with this hotel. The breakfast was VERY overpriced. 25 CHF for a choice of 3 deli meats and 1 type of cheese. No rolls, no fresh fruit - mushy fruit salad was the only option. And hardboiled eggs. Discovered the second day you could order eggs. Staff gave a huge sigh when I asked, but brought them.

Central

No elevator , small room facing the main road

Overpriced, underwhelming

No breakfast and completely separate from the main hotel so was zero support or help in the hotel we were staying in. Overpriced for what you got. When I couldn't get in my room I had to walk in the freezing cold 10 mins down the road to get a new key card. People were almost smoking in the hallways as the hotel stank of smoke.

Basic but comfortable. Fine for a couple of nights. Small bed, fine for smaller adult.

No elevator with luggage.

This was a disappointing stay.

With this property, you check in at a very nice, large hotel and then have to drive quite a ways down the road to a poorly marked, dark old property. There is no elevator; I had to climb three floors with my luggage. The room overall was fine, but there was a gross smell that never went away. I don't know if it was water damage or something similar but it was not good.