Hotel Tannenhof

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I would like to explain my negative opinion on my experience at the Tannenhof hotel from 14 to 15 July due to the offensive behaviour of the manager, Mr. Avellina. His message asking for the payment of 50 euros for extra room cleaning is in no way acceptable due to its offensive and derogatory tone, directed at hooligans rather than at paying customers. Please read his message of July 15th and my response of July 16th, both delivered through Booking.com Besides being a father and grandfather who helps his daughter Alice and his four grandchildren with their annual car trip from Belgium to Italy for the summer holidays, I have been a Booking.com customer for many years as well as a host for properties I own in Uruguay and I think I know the rules of conduct for hotel professionals. I'm sorry to have to cancel a good hotel like the Tannenhof from my destinations because of a manager who clearly doesn't know these rules. As for the Tannenhof hotel itself, its only flaw according to me is the lack of staff active after 7pm, which has made it impossible for my daughter to inform anybody that the washbasin was apparently clogged, which prevented her and her children from washing their teeth.

We had a great stay at Hotel Tannenhof. We stayed in the apartment which was roomy and had plenty of space. The apartment was clean, the beds comfortable. The Hotel was quiet and in a good location to reach surrounding areas. We had breakfast one morning which was plentiful and good value for money

Perfect for a road trip and the restaurant next to it is nice!

For the price that we paid, the breakfast included should be normal.

room size.enviroment.scenery

Well equiped, clean and cosy room. The location is amazing, just outside the city but in 20min reach by train. Great accomodation staff, super friendly and helpful. They are really doing an amazing job!

Though my room was great, I missed an international socket/adapter to charge my devices. The helpful staff helped me further!

Everything was good! The room was clean and spacious and had a baby cot already which was quite appreciated. The staff was extremely friendly. The parking is right in front of the hotel. Right across the road are grocery stores, utility stores, hair salon, chemist, kiosks etc. The location is also very nice in a quiet part of the town with good connectivity to Switzerland and France.

The breakfast options could have been slightly better maybe with something warm like scrambled eggs etc.

Using the hotel as a 1 night stay for continuing the journey, it did OK for a quiet and peaceful night. Very kind host at check in. Free parking. Great restaurant at neighbour's next to the hotel.

Rooms are a bit basic, but given the price is OK. And all essentials were there, working well, clean. Village is indeed very much quiet however well connected to reach motorways.

Friendly and perfect location.

It was hot not that the hotel can do much about that, but the room was well prepared with shutters down

The staff was very kind, the room was clean and furnitures were new.The breakfast was also very good.

Well, the colour of the moquette on the floor was very ugly, but it was very clean anyway, so no complaints.The location is not the best in that region, but the place is quiet.

very central, very comfortable and clean

no air con…

excellent accommodation and general lack of noise.

Very slow internet connectivity for my wife, and in my case a complete inability to connect.

Fridge in the room. No noise despite restaurant, funfair and main road close by. Proper window blinds that block all light.

I had to check in well into the night after hours. The hotel staff were quick to respond to my question about that. There's a security box outside that I could the key from and pay for check in the following morning. It all went smoothly.The room was spotless clean and comfy. Hot water and high pressure shower. Good wifi, too.Also, staff were really friendly.It was all good.I can't comment on the food as I didn't have breakfast at the hotel.I would definitely recommend this hotel if you need a place in this area.

Quiet, clean and close to Switzerland and France.

Closeness to the forest. Breakfast and very friendly staff.

Had to pay extra for kids bed while I already put 1 kid in my search for a hotel on Booking.com. Something is not right and right full price should have been shown before, not after I booked.

Room Cleanliness and great breakfast buffet

location rather hard to find

Friendly personnel

Breakfast was very good

Good

Everything you need for a one night stay in that area.

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