Krumers Alpin - Your Mountain Oasis

Nice amenities including sauna, pool, infrared room etc. breakfast was excellent with hot and cold dishes. Service was great, rooms big and cleaned everyday

We were the only ones with young kid at the time we stayed so we felt out of place in most areas as it seemed like it catered to adults mostly

Food was nice, SPA area is ok

Amenities are pretty old.Staff didn’t provide guest cards.Person on the reception forget to book a dinner for us when we asked.

We had a nice overall stay at the hotel. The staff were especially wonderful — a big thank you to Antrika and Irini (I hope I got the names right), the two Greek girls who were incredibly kind and helpful during our stay. They even arranged a small cake for a birthday surprise, which was a very thoughtful gesture from the whole team.The breakfast was good, although for the price we expected a bit more variety. In general, we enjoyed our stay thanks to the lovely staff, but there is still room for improvement in the dining options and spa amenities.

Unfortunately, the dinner buffet was not at the same level and the selection felt quite limited.The spa area was relaxing, but it would have been great to have drinking water available there.

The staff were really friendly, and the spa facilities were amazing. We enjoyed our weekend escape so much, and even our cat behaved perfectly in the room!

A fantastic getaway with wonderful spa facilities. The beds were very comfortable and the room was spacious. We accidentally left our swimsuits in the sauna but after contacting the property the located them and sent them back to us. We will definitely visit again.

Friendly staff and food

Two double room we booked could be identical big

Very nice resort . Great location, friendly and kind staff , beautiful view. Very good breakfast. Nice and warm swimming pool .

Couldn’t have capsules coffee machine in the room. Swimming pool could be open more hours late in the evenings .

Really liked the spa facilities, excellent!Breakfast altough seemed a lot, because we dont eat pork or ham based products we could not have any meat in our omelettes or no sausages etc Room - we had major internet problems on the first two days but then it seemed sorted, i asked for a room with a walk in shower, my colleague had just died a week before from a fall, i have bursitis and was told i need to pay another 1000 pounds for another room, which i could not do. So because i did not indicate at the beginning there was nothing they were willing to do other than me pay a lot of more money to stay. this was very disappointing for sucha hotel. The bath is very high and hence i could not get into the bath to shower without my husbands help, which is really not acceptable at all. This was very disappointing.

The shower over a very high bath

Staff

Location Noisy specially at night with hot weather and keeping your windows open

The suite was large and comfortable. The spa is the highlight of the Hotel

The room interiors are very old and run down with red carpets and beige furniture; the washroom were small; there were no frills in the room, there was no room service; the lunch option in Hotel was very limited.

Nice location, great facilities, friendly staff, and tasty food.

Breakfast was great, sauna and gym were fabulous

It felt a bit like "mass tourism" and most of the restaurant staff is unmotivated and has no clue about allergens. Little to no effort was made to accommodate a food intolerance.

The breakfast was very nice, with wide range of options. The spa was huge and very well organized. The bar with the mountain view was stunning.

The hotel itself is huge, wonderful, has a very good location . The food is fresh. Spa-zone is really amazing . The room for 1 person is really big, the balcony is long with a lovely view. Massage in the beauty centre is fantastic

The restaurant: at 9 in the morning and in 20:00 in the evening you have to eat the rest without a big choice of dishes that you have at 8:00 and 19:00 the breakfast is served till 10:00 and the dinner till 21:30)The room: All night there was a pounding in the heating radiatorsThe personal: I forgot the charger for my laptop in the room, called the hotel and waiting for their call back 2 days long. We did not put a tip on the bill in the restaurant, expecting to leave a tip when checking out of the hotel for the entire time. What was the surprise when at check-out in the bill for 1 dinner not my hand was written in the tip of 3 euros (to obviously round up the bill). It's such a small thing, but speaks about not very good

We loved everything and will definitely be back! The spa, the food, the staff, all amazing….thank you!

Hotel staff, location of the hotel, food, spa facilities everything was very good.

The only thing I didn't like about the hotel was the pillows. If they change the pillows we could have a much more comfortable sleep.

Location is fantastic. Rooms are very clean and location is amazing. The new spa is spectacular l. We loved the breakfast offering and the bar staff are excellent

Our grandchild came with us and we spoke to a number of parents. The food choice and timings for children is awful except breakfast. Basically there is nothing for them after 5pm. ALS the main restaurant at night has no atmosphere and the set menu was not great. My beef was very poor.

Everything - it was truly outstanding. The spa and the restaurant were exceptional.

Location was a bit out of town, but not a big deal.

Fantastic spa- walking distance to lift

Rooms need updating

Exclusive place - near to main slopes, fantastic heated pool, perfect meals- order half board , fantastic views

Litle bit outdated design but no problem with it