Hotel Plazza

Very friendly staff, nice ,clean

I was coming from work and i had do the late check in around midnight and they refuse , even with Booking suggestion.. so i was in the middle of nowhere in the night and I paid another Bnb ..

Staff was great! Rooms are wide and the best is cleaning is really excellent.

The staff was super friendly, nice and helpful! The room was clean! It was overall a good experience!

The Wi-Fi wasn't working for part of our stay.It was really hot and we could not set the room temperature lower than 21 degrees.

Excellent breakfast with fresh fruit, cereal, cakes, jams, bread, yoghurt, biscuits, cheese/ham/salami all served with fresh juice and barista made tea or coffee in a cosy dining room.

All good

Whilst tucked away from the main shops, it was quiet and convenient for us coming by car with plenty of free parking. On arrival the reception was friendly and helpful. The room was spotless and smelt fresh and clean with excellent facilities including tea/coffee making with cups. Overall a very good experience and good value.

We enjoyed our stay and the price is reasonable

The breakfast was amazing lots of varieties

The hotel was spotless clean with a very spacious bedroom. Staff were really welcoming and helpful. Breakfast was excellent and the location was great to visit Lucca (by car) and very easy to find.

I was surprised when they called me around 9pm that they are closing the doors we was almost 50 miles away from the hotel we can’t had dinner because we was panicking when I told her she was saying they emailed which I never received I travel a lot but never had this situation it’s an proper hotel it’s not family run bed and breakfast that they have some rules that you have to be on time that’s why I never stayed any family running b&b when I was left city to going to the hotel we got lost because address was wrong because I was panicking and she keep calling where are you I almost had accident anyway finally we went to hotel at 11 pm without any dinner was really hungry but sleep without any food and panicking next morning our flight hotel is quite far from airport couldn’t sleep all night so will not advise to go to that hotel

Very good position of the hotel...near Pisa and Lucca...very nice rooms...at the same building there is a very good restarurant with special price for hotels guest, menu 18 eur included drink ...fantastic food...

Quiet location, free carpark round the back.Easy to find & 2 min walk to train station and 10mins on train to Lucca.Fish restaurant next door.

Nothing, all good

Confortable mattress, quiet and spacious room, bathtub.

Excellent breakfast buffet ....but only for European peoples

Comfortable and clean, friendly host, easy parking, very good wifi

Just this: shower head in room 105 needs replacing

Friendly and helpful staffFree parking optionBreakfast option and restaurant next to hotelGood sized and clean roomFairly new (or recently renewed) building Peaceful area with virtually no traffic Kettle in the room

Reception and bar close quite early (9pm) but access to the building is ensured at any time.

Room very clean and big sizeGood breakfastThe wood floor is amazing !Good mattressGood parking

Need more pillowsMy child 3years without bed because i don't see/understand matrimonial bed on the booking !A lot of noise from the restaurant furniture moving on saturday night

Location, very clean, wife food choice at breakfast, good service.

On Sunday the reception service closes around 2 pm, This means there is no service at the all, this is not specified or said at booking or check in stage so, if you have any luggage to store and collect later, you might be charged for late check out. This happened to me, not professional. Better you verify hotel rules to avoid surprises. Loud voices come at night from the backyard as there is the kitchen of a restaurant in the same building. So better ask for front road rooms.

Everything was perfect! We paid additional for the breakfast, 5€ per person. The breakfast and the staff in the restaurant were fantastic!

We travel around Europe and this is one of the best Hotels we have booked. Very nice and helpful Staff. We were late to check in, but the Receptionist was very polite and waited for us. Thank you! The room is large, comfortable and perfectly clean, with air conditioning.Very tasty breakfast in a pleasant atmosphere. Safe parking in the garage. There is really everything you need to relax. I highly recommend it!

The staff, they were so kindly and always happy to help.

The building is very old fashioned and with a bad decoration, the hall among the rooms were so dark and very hot because of the air machine.

Hotel lovely and big rooms.Staff pleasant .

The restaurant was not open and very little places to eat in the town.

The breakfast was good and the room was clean. The staff was very friendly. Parking oportunities were good.

The hotel was located in an industrial area. We were there during the Monterosa fire so there was a smell of burnt in the area all the time. This was unfortunate. Also the beaches close by were a bit too crowded for us.