Karras Grande Resort

Dont be fooled by the pictures of this hotel. The actual building and the lobby looks really nice but the rooms are super old, Outdated and smelly.

The Wifi does not work. Staff not helpful at all. No Parking as it claims. It only got 6 spots at front of the entrance which are usually taken at all time

Room was in the new annex building and it was newly refurbished. Location was also great, close to the beach, water park and restaurants.

- Breakfast was always overpacked, food was everyday the same and they were not replenishing often, so sometimes there were empty trays for a while.- Salt water in shower and sink should not be happening for a 4* hotel

Our room was brand new, modern with good bathroom with rain shower. clean and central location, close to Bouka Beach which was a very nice area of Tsilivi.

The restaurant was far too small for the amount of guests, especially at breakfast it was hectic, food ok but not a nice dining experience. The pools were ok but crowded. All inclusive drinks were average. The photos on booking.com look better than the actual hotel, apart from our room which was in the new building which was very nice.

Poor

- the bedsheets were not changed once during our 5 nights stay even though they cleaned the room everyday-towels were either bleached or ripped apart by how many times were they used-no mini bar in the room-overcrowded breakfast (not enough tables for the capacity of the hotel)All in all not great value for money even for mid-August period.Location compensated being close to the beach and center of Tsilvi.

Great location

Furniture in bedroom was dated - staff were not forthcoming. Any requests had to be followed up. Basic stay.

Location of the hotel is excellent, it is right at the main road of Tsilivi, where you can reach shops and restaurants.. The rooms are clean and spacious, the cleaning ladies clean every day. They are kind and helpful. There are 3 pools, including one for kids.

Weird, but small thing, that some bathrooms can be locked from outside :) and the handle of the shower cabin was also put on the outside of the cabin doors. The breakfast is quite dull, beyond eggs there is no big choice if you don't want to eat sweet. I missed the good quality ham and selection of cheese. The pool closes at 6 pm (why???).

A very nice hotel with 3 swimming pools about 10 minutes from the beach in Tsilivi. Clean, rooms cleaned every day, very good air conditioning on hot days. Excellent breakfast with lots of choice. Peaceful, I recommend it for families with children, a separate swimming pool for children.

The room was very modern and clean. Overall the hotel was clean.

The food was not good at all. We booked bed and breakfast so we ate pleased we didn’t do all inclusive.

Close to the beach, nice breakfast with many options to choose from. Property is nice from outside areas including lobby, restaurants, pools but rooms are not 4 stars. Maybe 3, old furniture but clean.

I asked for an iron to the reception 3 times and they told me that all are given to other guests. Ok I understood that some people are using it but I asked in different days and it was not provided. Brunette lady from reception was very nice and trying to help with everything. Blonde lady was rude, rolling eyes, not professional at all.

Exceptional

Very amazing hotel with good location,short walk from the seaside and the shops,taxi and bus stop.I recommend it for families.

The hotel was excellent. The staff being very kind and helpful. the mattress was super comfortable which to me was the most important thing of all and the rooms clean. The breakfast was very good with a good variety.

Although the rooms were newly refurbished and they were good, the wardrobe was not the best especially that the room was quite spacious. There were no drawers whatsoever and only one shelf. The mirror was placed too high on the wall, one could not sit to do makeup on the desk for example . They could use putting a few prongs to hang towels or other items of clothing. The toilet paper holder was far from the toilet seat in one of the rooms.

Staff was great in the entire hotel. Reception staff made us feel welcome from the time we arrived. We got the exact rooms that we requested. Cleaning staff always did a great job considering we always get a lot of sand in the room whenever we go to the beach. Breakfast was great, with good wariety. Honestly I think there was something for everyone.Room was very large with a nice balcony facing the pool area.

Maybe the mattress was a bit too soft for me. Also there was a pool party one night and was difficult to put a one year old to bed :). But that ended at 23:00, so I can't complain too much.But this is just me nit-picking at this point.

Everybody is so nice and helpful, give us free drinks before our deaprture becsuse the luggage scale doesnt worked? Nice location, near good restaurants, bars and the sea

Lots to do at the hotel, very centralised and felt very safe. The staff were amazing and made our stay exceptional - we will definitely be returning every year. Also upgraded our room free of charge as we had booked it the day before going but we were very happy with our room!

Breakfast was super with a great selection. Our family suite in the newer building C was very comfortable with two rooms separated by a glass section. Individual silent air-condiotioners and TV'sets in each of the two room. The pools were also great. The beach was very good but to get to the best part of it it's roughly a 15 min walk from the hotel.

room’s fantastic hotel is spotlessstaff are so nice and helpful

The dining room there is no space to get to your table.the evening entertainment was not the greatest singerwe were all bored sorry x

love karras. it is my 8th visit in a prime location

Breakfast was good plenty of choice. Location was excellent 5 min walk to strip and 5 walk to the beach .

Barman in main pool very miserable and the music was far too loud. I'm in my 40s and not a prude but was too loud.

I really can’t say I liked anything

the lady at the front fest is awful. Her English is excellent. That’s all she has going for her. She needs an attitude change. It took her 2 hours to check in sour group 5 rooms and on top of that we got real attitude from her. One of the couples that was travelling with us had a child with disabilities. In the morning she was not able to attend the breakfast and the breakfast staff would not allow the mother to take food to her. That’s the worst form of customer service we have ever had and we travelled all of Greece

Location great, staff amazing and couldn't do enough.

Quality of pillows, very firm and not alternate available. Also towels not great quality