Best Western Hotel Aurelia

Loved the easy, free parking and ground, plus proximity to the village and the grand reception area in the main building.The freshly made breakfast was excellent too, with lots of choice.

The room was in an attached wing of the main building and the decor felt a little tired.

nice garden and breakfast area

rooms could be updated as they are a little outdated

Free parking on site, Bar, lovely staff and nice breakfast.

No complaints

Very nice setting, large rooms, friendly staff

weak air-conditioning, rooms could use some renovation

Great location, very helpful staff, lovely swimming and gardens, terrific breakfast with good service .

Bedroom over main entrance

Lovely friendly staff very nice garden and pool

Proximity to Maussane-les-Alpilles and all restaurants was ideal. Very short walking distance. No need for a car. Salt water pool

Pool not ideal for doing laps because of stairs at one end. No elevator so you need to bring your suitcases upstairs.

Hot shower

Pool closed at 8pm and it doesn’t even get dark until 9:30pm.

Great stay after flying into Marseille late in the day! The staff were friendly and very helpful!

Very good room and extremely pleasant staff - over and above very well cleaned and most pleasant Lovely room with patio Most p,easant gardens and pleasant bar area we did not take breakfat so cant comment

My cups and tea bags were NEVER replenished !! this was rather odd as there was a kettle - not great My patio door left open one day. admittedly quite difficult to close - did report as felt quite vunerable

Pet friendly and wonderful play green-yardGood breakfast and friendly staff

restaurant doesn’t work but you can find many in area 5 min walking

Great pool, room was clean and breakfast was good. Most staff members were helpful and friendly.

Ridiculous that they charge €20 to check in one hour early. Also one rude staff member did not allow us to sit in the empty outside area during the day (when no other guests were in sight) as the area was for people ‘purchasing drinks from the bar only’. When paying a decent amount per night, you would expect to be able to sit on the chairs in the shade and use the facilities at your leisure.

Very pleasant and helpful staff.Nice garden with a nice pool.Evening food is not cooked on premises, it is either pizza brought in, or microwave ready meals - however these are excellent, and good value.

The AC in the room didn't work the first night.

Very nice hotel, surrounded by a large garden and close to a street but very quiet. The room was large and clean and perfect for us. There is a small fridge in the room with complimentary water bottles, which was appreciated. The staff was super friendly and helpful. They let us bring our own pizza to eat in the evening on the terrace if we purchased some drinks at the hotel, which was perfect for us.

The hotel itself is not the prettiest and the upstairs guest room area reminded me of a dorm corridor The rooms and upstairs corridors could do with a little bit more decoration to make it more welcoming and warm. The overall feel is bit plain and unpersonal. The breakfast was a disappointment, the pastries were not good but the home-made lemon cake was good.

Such friendly, helpful staff and a lovely hotel in beautiful grounds. The pool was so clean and peaceful, perfect for a relax.

The air con was a little weak. It was a bit hot at night to sleep

the location is magnificent and the lacklustre tiny room with only 1 chair encouraged us to spend the entire days out and about.

overpriced, very small room with single pane window overlooking gravel works drive. cleaning and fresh towels had to be requested. very little atmosphere. noisy from other rooms as single chair was heavy metal on ceramic tiled floor.

One of the staff, Nawal, was exceptionally helpful and kind. In fact they all tried very hard. The manager (I presumed he was the manager because he emerged from an office but failed to introduce himself) was very unhelpful and unfriendly. When we were checking out he curtly refused to let us leave our luggage in the hotel for an hour while we attended to something in St Remy. The room was just about ok. I've stayed in many hotels on this trip but this hotel was the only one that said they could not clean the room during the stay "due to coronavirus". Obviously an excuse to cut costs.

Paper cups in the room. Glasses or china mugs are cheap. Cost saving does not have to go this far. The whole establishment had an unloved, mean air about it. Pots infilled with plants (around the quite nice swimming pool). Bare tables devoid of a flower or a candle. Two or three coat hangers. A wardrobe with no hanging rail.

Excellent beds

Covid breakfast procedure was awkward and a little over the top, there are better ways to do this. Checkout was extremely chaotic and unacceptably unprofessional (took almost 30 mins) with just an undertrained trainee doing the checkout at peak hour. My wife was sat in a garden for 1.5 hr and was completely ignored by the staff; ordering a drink proved impossible. Service as a whole was rather lacklustre. Only the person that checked us in was professional. Swimming pool towel policy is "cheap" also given this (in July) rather overpriced place. The entire place (location, rooms, general vibe etc) is more like a clinical airport business hotel and not a charming provence getaway; they could do a lot more with garden, views, rooms, etc. Hotel is rather poorly signposted, esp in the dark.

Friendly staff, price

Room amenities could improve

location, ambience,