C Comfort Hotel & Wellness

The hotel is located far from the city center, and the area is very quiet. The lobby is nice, and in good weather, the garden would be a lovely place to drink your tea.

The pool pumps don’t work, and it’s not filtered. There is a lot of chlorine in the water - you can see a foam on the surface. Don’t go inside unless you want to catch something. The breakfast is poor, and there isn’t a restaurant in the hotel, so if you’d like to have lunch, you have to go somewhere else.

The hotel offers a pleasant stay with courteous staff, clean rooms, a good breakfast, and a convenient location.

I encourage management to engage with the city regarding the neglected park across the street. Its dusty, sun-scorched grass and uncleared debris detract from the otherwise welcoming environment

Mineral swimming pool

Shower ar room doesn't work.

The lady at the front desk was joyous and nice. The man who took her place in the evening was also pleasant and helpful. The spa was delightful. The mineral water of the area was perfectly used in an indoor pool that was great.

That the spa was not available at night was thoroughly disappointing, especially after a long road trip to get there; that the so-called hotel parking was off the grounds on a pile of dirt; that the balcony was open to the next hotel room guests, offering no privacy whatsoever; that the front of the hotel was torn up for repairs. Food was horrible, even though the employees did their best they could to please us. They put two beds together and they call it queen or king size, and the sheets are half the size of the bed!!! It is the guest that becomes his/her own room service. Tourism is not the Comfort Inn's forte. They are ok for emergency lodging. But I wouldn't call themselves COMFORT INN or COMFORT PALACE, please: it's word inflation!

The staff was lovely, the hotel was very clean and the room had lots of space. The location was ideal - right next to the Roman thermi and the center of the town. Close to lovely restaurants yet far enough to not hear the noise. The Spa area was wonderful, we absolutely loved the pool. There is plenty of space for the jacuzzi without people having to be too close to each other, which other hotels disregard as an option. The water was clean and always warm. The breakfast was filling and good, a bit of everything for everyone. The fact that they have 24/7 bar is perfect and despite not having a restaurant for the lunch and dinner, they offer a delivery and cutlery from a restaurant nearby, so there is nothing missing during your vacation.

The only thing we could have liked better is if the beds were slightly softer. Both me and my husband have issues with our backs and after relaxing in the water the beds undid a little bit of that feeling.

Clean large room.Very friendly and cooperative staff.Great location

Great location, amazing history, quite environment. Good facilities in the SPA center.

No hair dryer in the room. I want to correct the review -- there was a dryer in the drawer but we found it at the end of the stay.

Very clean, polite staff, big pool with hot water. Great value for money! We’ll visit again with the kids. I think it’s a great place for families with kids.

Nice location, nice SPA area, nice bar and rest area with a billiard table. Not very busy even though the hotel was full. Pleasant surprise as you get a complementary bottle of wine. Nice peaceful park around. If you need peace and relax this is your spot. Close to the Center and restaurants and attractions.

Not sure whether we were given the apartment we paid for. Too expensive for what you get. Breakfast was not accommodating diet options. Almost same breakfast every day with little variety. The TV channels were only 10 out of 1000 possible. There was no TV in the bedroom while there was one on the picture we got at the time of booking. At the SPA relax room they would play radio with too much advertising instead of calming music. The swimming pool was hot which is good but too hot for everyone’s taste. No restaurant for dinner. The bed was with an old squeaky mattress and the pillows not comfortable. Some staff was friendly some was cold and dismissive. The cleaning happens once every three days so we did not get our room cleaned or towels changed for 3 days until we left. The bathroom had no curtain so the floor would get really wet. With little attention could be improved as location and the hotel are nice.

The location was good.

The breakfast was poor, the pool is relatively small, positioned in a basement and extremely hot. The rooms are outdated.

Very nice and quiet location, friendly staff, clean. 24/7 lobby bar, billiards. Spacious room, bathtub with a separate tap for mineral water ?

I've like that was alone in the spa while we used on the day.Ok location.

Basic facilities for the money you pay.Ok breakfast,but some flights in the restaurant.

The hotel is situated in a quiet area, so you can actually really relax. Another plus is that it's also a 5-minute walk away from the mineral water springs.Our room was very spacious, more than initially expected.The hotel and its facilities were sparkling clean.The variety of SPA facilities and additional activities offered is quite vast for a 3-star hotel.The staff were very well-mannered and friendly which makes the stay all the more pleasant ☺️Overall, I would recommend this hotel and we will definitely come back!

The hotel restaurant offers only breakfast, so you can't have lunch or dinner in the hotel. It's a bit inconvenient during summer time because it gets quite hot outside.The mattress in our room was a bit old and worn out. It gets uncomfortable to sleep after a few days.

Beautiful hotel, perfect location just beside the Momina Sulza spring and in downtown, close to restaurants and cafes.The private mineral water pool in the hotel was so clean and nice. We also got a massage with rose oil, very relaxing.Staff was kind and helpful ( special thanks to Daniela, Hristina and Miroslav). Very relaxing week, we will come again!

Everything was perfect!

Very good location near the park. Very friendly staff. The room, the wellness zone and the pool were very clean.

The staff tried hard. The room was big and clean.

For the amount we paid, given that it was not the holiday season in Bulgaria and we stayed on Sunday and Monday, the price was high. As a Bulgarian who has been living abroad for many years now, I can confirm one thing: prices in Bulgaria keep going up while the quality of service and the venues is simply at a standstill.

Located next to the parkDecent SPA with a warm pool

No restaurant so we had to go outside for dinnerPricy at 300lv for 3 people

The room was spacious

The SPA was somewhat small and in the basement. The good thing was there was not a lot of people during our stay because it would have been very crowded. Also they didn't provide additional towels for the spa area

Comfortable, spacious room. Nice indoor pool and massages/spa treatments available on request at a reasonable price. Free parking on site. Good location next to the Roman baths and inside the Roman city walls.

Basic kitchen in the room but no cooking implements provided.

New Hotel. Friendly staff.

Sauna was not that hot for the few days that we stayed. Breakfast was just OK.