Hotel Ermitage

Quiet, comfortable bed, beautiful surroundings with Leman lake view, convenient location to access Évian Championship course and friendly staff

great view, trees, and nature

early to close restaurant

Exceptional rooms, comfort, food, amenities - all spot on

Comfortable and spacious room

The fact that I had given my daughter’s date of birth and age (15,5) and they still provided a very young child’s bathrobe and tiny slippers instead of taking account of the provided information easily kind of disappointing. Otherwise friendly staff both at the reception and at the main restaurant.

Very clean, beautifully landscaped property with open views over Lac Leman

Service ranged from indifferent (arrival check-in and bellman availability and professionalism) to downright snooty and rude (young male restaurant manager) to friendly and super helpful (bar staff, especially Jonathan, and sommelier)Pet-friendly does not really mean your pet is welcome in the restaurant or its lounge. For the premium prices charged, the service was a very sour note. If it were not for snack menu in the bar, we would have gone to bed hungry on a Saturday night, at the end of an 8 hour road journey in torrential rainy weather. Hotel manager nowhere to be found. Disappointing

This is one of those rare hotels where everything is perfect. The bedrooms and ensuite are impeccably done. Very comfortable beds. Quiet surroundings for restful sleep. Truly perfect. The pool is an exceptional facility, accessible by elevator on each floor. The different lounging areas (bar, library, and endless terraces) were lovely and inviting. The staff meet the highest standards and are professional without being stuffy. A brilliant choice for a relaxing stay with panoramic views of Lac Leman.

Road signs to the hotel could be improved.

The view. They have a fantastic service with car ride to the city!

The shower was not good and the wine was little overprice for the quality.

Spacious room and an excellent breakfast.

It would have been helpful to have had disabled parking spaces close to the main entrance to the hotel.

Beautiful location, amazing park is the best place for family time. Good facilities for children, fast transfer to downtown. Very nice lobby bar, spacious rooms, beautiful decoration of hotel to all holidays and festive time.

Breakfast buffet is quite modest and doest not have fresh juices, scrambled eggs etc.I would prefer it to be less , but more delicious .

Localisation

Check-in was long and confusing. We got a key to the room which was still occupied. Reception told us to wait without explaining how long we should wait and did not let us know when the room was ready. So it was quite confusing.

The location and the staff

The pillows smells bad, the bathtub is high not good for people who have physical issue, no coffee machine in the room

Beautiful hotel with connection to facility of the other hotel.

Too much chlorine in a pool. No kettle in a room.

Fabulous location, very clean and staff excellent

Our room was in the roof and a bit pokey and for the cost was not quite what we were expecting.

Location next to Grange au Lac and walk to the center. We were lucky to get a lake view as well - beautiful!

Sauna did not work unfortunately, the rest was all good.

Beautiful historic hotel and great facility with Spa, pool, golf and restaurant/cafe. The hotel is located at the hill overlooking Lake Geneva, wonderful views. It has a very nice spa and a nice indoor pool (a bit small) very clean . There is a vey nice main restaurant for breakfast/brunch and dinner. Also there's a bar menu that can be ordered until late. Room Service is great and the staff is very nice and helpful. We also used the baby center for our baby and they took very good care of the baby. Everyone we met was very nice, attentive and hospitable.

I loved everything at the hotel.

Every thing was amazing, especially the staff. The spa, the pool, wonderful

The restaurant. The service and attention were marvelous, but the food... the food was deffinitely bad, but for the breakfast

Very attentive and kind staff group, supportive with my requirements. Breathtaking views and outlook from our room. Beautiful room, I upgraded to a Castle Room on the first floor as the deluxe room we were originally booked into (as a joint room with my family) was not big enough for my requirements. Although my Deluxe room on the second floor was beautifully appointed. My daughter's deluxe room however, was much bigger.Excellent cuisine and wine choices.Beautiful hotel.

The second deluxe room in our group was not as spacious as some other deluxe rooms but this is not a problem in itself and would suffice if there were children in a group as it has adjoining door. L'Occitaine products are beautiful but the tiny containers are very difficult to use and sometimes product was not replenished.

The location of Hotel Ermitage is perfect with glorious views of the Lac Leman / Lake Garda. The Deluxe lake view room was beautiful, well appointed with very comfortable large bed, excellent views of the garden and lake beyond, from a loggia which had enough room for chair and desk. My mother requested an upgrade at her own cost and her Castle Room was just wonderful, spacious with excellent amenities, a seating area which doubled up as a lounge area and a Loggia and separate spacious balcony area - very much worth the additional cost. There was very much attention to detail, such as beautiful furnishings and little details such as eco coffee pods for the machine, which we very much appreciated. The grounds of the hotel are absolutely gorgeous and linked to the grounds of the sister hotel, The Hotel Royale. The Ermitage is beautiful hotel, very quite, beautifully decorated and the dining experience very much what we would expect from a quality French restaurant. None of this would mean anything without the wonderful hospitality of the staff. All individual staff members had a lovely approach, with typical French manners, discreet and gracious service throughout. In particular, the gentleman who assisted us with room change for my mother was particularly attentive and supportive with our needs as was the young woman serving us in the restaurant on Sunday evening. However all members of staff were wonderful and attentive. Absolutely, faultless service throughout. We cannot wait to return to the Hotel Ermitage and Evian and thank you so much for making my Mother's birthday so special. With all due apologies for my school girl French - Merci beaucoup pour votre merveilleuse hospitalité.

Nothing of great significance but the hotel/ housekeeping should consider improving the availability of toiletries in the bathroom. L' Occitane range is lovely but the small bottles were not enough for 2 people.

I liked the room, the view, the spa

It's that kind of hotel for rich people where the staff expects to get a tip for opening your door or showing your room and I am not at all confortable with this attitude so no tips from me.

The pool, sauna and hammam are good. I also enjoyed quiet hours from noon to 4 p.m. when children are not welcomed in the pool. Having the kids club is a very good option for parents who need some private time.