Valbella Resort

Never come back here

I was deeply disappointed by the service at this hotel. The staff’s attitude was unwelcoming and discriminatory, and when I raised my concerns, management simply defended their actions without truly listening. Despite expressing how uncomfortable and mistreated we felt, no real effort was made to understand or acknowledge our experience. I will never return to this hotel and absolutely cannot recommend it to anyone.

We were positively surprised about the offers provided by the hotel. It is not only kids friendly, but for adults as well. Kids definitely enjoyed the big play areas, buffet meals, pools and the big plus is the ski area which is just right next to the hotel buildings, while adults enjoyed the rich meals, wine selection, spa, daily programs and could go skiing worry-free, knowing that the kids are dropped off daily at the kids club by the ski teacher. Staying at Valbella Resort made the ski holiday hassle-free and perfect for us!!

We had a great stay at the Valbella Resort. Very friendly staff, great rooms, well furnished both in the rooms but also in the public area like the bar. Impressive spa on several floors, great breakfast buffet.

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Great hotel, many entertainment possibilities, very clean, warm personnel, good breakfast, heartily recommended!

Is exceptional quality if focus on every single details. Incredible breakfast and huge variety of additional services.

It is more family oriented hotel, not so much for single person.

The clean and the breakfast the nature

The first person that I met at the reception was not helpful

Truly exceptional service from the hotel staff. Restaurants were quite good with fresh, tasty ingredients. WiFi was strong and worked well. Breakfast was fresh with a large selection. Huge selection of parking options, including options for tall vehicles. Although the spa was disorganized, the massage I received was excellent.

The spa was incredibly disorganized and didn't meet the same standards as the rest of the facilities. Massage durations were nonstandard and overpriced. No hot options were offered at breakfast (though it was offered to Swiss german speaking guests)

Staff was really friendly and helpful

Stay was too short unfortunately ;-)Only point was the pillow..., but everyone is different on that subject.

Kids club, lego experiencePoolLocation

Restaurant (breakfast is fine) It's not 100% kids friendly

It was an amazing stay, I will not lie if I say that everything was perfect. The staff was super helpful and attentive, the room was just great, and the whole wellness experience was above expectations. I also used the facilities like mini golf, tennis, and ping pong, and it was so much fun. The hotel felt welcoming and alive.

Great facilities, kind staff, beautiful rooms

Mealtimes were a little chaos due to high number of families with small children

Wonderful Hotel, great facilities, cozy design and very friendly staff.

Location, staff, cleanness, spa, facilities.... everything

A lot of kids and familys, nice dinner and breakfastStuff was very friendly and helpful

The hotel meets standards of a five star hotel in more aspects than expected. Easily accessible Free water refills 24/7 plus an endless supply of free Shorley, local fizzy drinks and sealed bootlegs of sparkling water. The breakfast service was excellent with perfectly cooked eggs and all necessities of international breakfast buffet, not to mention the perfectly baked croissants and other bakeries. The front desk staff are polite and knowledgeable to all enquiries about activities and the hotel facilities. A warm welcome desert and lovely message was to meet us at the room. The coffee and milk was refilled daily. The rooms are spacious with multiple compartments providing privacy to the tenants and beautifully set out with a marvelous view. We were gifted a Local Made Jam jar on check out:) Free parking right outside the hotel, it is close to the bus station and they have their own ski slope! wonderful stay ♥️

Nothing, it exceeded expectations

Perfect location. The staff and service offered was simply outstanding. They went out of thewir way to esnure everything was perfect. The resort has gone through a renovation and facilities are in top order.

Beautiful modern room with lots of wood, very nice and relaxing spa and pool.Next to the kinder ski slopes, cross-country skiing loop and walking paths through the valley.To top it all off, the most beautiful and tasty breakfast buffet ever.

Very modern and clean. Free coffee, tea and many presents from the house. Superfriendly receptionists. I love their sustainability approach. Great breakfast. I definitely want to come back to this place.

Everything was just perfect for us. We had a wheelchair accessible room - well, luckily we don’t necessarily need such a room (and hopefully never will). The room was wonderful and everything was great for one night, only the shower was a bit inconvenient for us - we ended up in a lake inside the bathroom :)

Great breakfast and facilities, friendly staff

Very competent and friendly staff both in reception, restaurant and bar.

It was not too comfortable to go from one building where we had a room to another with wellness area. Hopefully it’s going to change soon.