Mercure Paris Nanterre

Nothing for the price I paid

The look of it. It definitely not a 4 star hotel, not even close to 3 star hotel

The staff were pleasant and friendly.

The TV and the coffeemaker did not work. The TV had like 5 channels that worked; rest were blank screen. The coffee maker lacked any instructions and it just poured water even after putting coffee pods.

Excellent value and great location

The only issue we had was the safes in both rooms didn’t close. Maintenance did come out to fix one but it broke again very shortly after so we couldn't risk using it. Other than that everything was great

The staff were all particularly good, we had lots of questions while we were there and they went out of their way to help us. Rooms were perfect for a short stay. The location met our needs.

Thank you for the staff being helpful and friendly and the bed was comfortable.

- Heater was "on" at a max of 23 degrees (probably blocked by the hotel to avoid costs) but the room couldn't go higher than 14 degrees. It was not nice to sleep in an igloo!- We were warned not to turn the hot water too high in the risk of the smoke detectors to go off: thankfully the water was a mere warm level and just enough to be bearable.- No soap in any of our dispensers.- Cleanliness was just OK. The sheets were washed and ironed, they were just old and therefore had black marks.- No ability to call the front desk (there is none in this hotel) for more covers. Seriously Mercure, I see what you are doing here: trying to propose a more "modern" type of hotel but really cutting costs left and right. If I wanted a capsule hotel with no human interactions, I would have chosen a different brand (which I will do next time).

The lady at the reception desk was very helpful, especially when it came out that there is no hot water in the room (!), she offered a key to another room at the same floor to take a shower there. The hotel is within a walking distance from RER (suburb train) station.

Well, first off all, there was no hot water in the room and at first, I was told that I need to wait for it, because everybody is taking shower at the same time etc. Secondly, there was no fridge in the room (it is true that it is not in the description), which for me is strange in hotels of this level. Thirdly, there were no coffee capsules- I asked for them and the nice lady from the reception brought them, but it didn't help much because the coffee machine did not work anyway (!). Finally, the area around does not seem very safe.

Close to metro stop, clean and modern, comfy bed, friendly and helpful staff

Breakfast was €20 per person

Friendliness. Cleanliness

We had a lot of Noise from a very loud guest early hrs for a good hr . This was perhaps a spoiler and a room phone would have helped as we couldn’t call down to report it so we did lose sleep

Excellent service and reception by the staff, well located for public transport, clean rooms and a good amount of space

Passable

I booked nonrefundable then I wanted to shift the reservation for 1 day due to plans change, same number of nights but 1 day later, Hotel refused to move the reservation for just 1 day claiming that there is no availability in the day afterBut i booked this day after separately which raise a serious question about customer focus and transparency

Very close to the train station and the weekly Nanterre market. Room was very clean and hotel staff were friendly.Room key access required for the front door which is a nice safety feature. Breakfast is available, but we did not have time to try it out.

The safe in the room did not work and the hotel staff did not know how to get it working.

Really friendly staff & nice comfortable modern clean room !

Good location, staff really friendly. Rooms basic but OK for a night or two.

No fridge in the room, bathrooms quite small. Dusty on the bed frame.

The room was spotlessly clean and the bed was very comfortable. Very helpful staff.

The hotel is a four minute walk from the RER station which is very convenient. However the area did not feel particularly safe when I returned to the hotel, very late one evening, from an Olympic event. During the day it was fine.

The room was small but comfortable. The AC worked well and the shower was excellent. The breakfast selection was reasonable and everything was tasty.

Most staff had little English but communication was not an issue.

Direct train route into ParisFriendly staffWaking distance to town centre and nice restaurants

Some staff were a bit oddSomething lack lustre about the roomsSafe didn’t workA bit dusty Air conditioning didn’t work, room too hot, slept with window open so awoken by traffic and market very early morningWalk to town centre takes longer than expected Didn’t feel safe around train station and hotel at night

the breakfast was uneven - one day great - the next mediocre

disclosure that it was significantly farther from the stadium than the booking.com revealed...this was shown as the nearest to the Stadium so we were shocked that we needed to take a train TWO STOPS to get there

Good location, clean hotel, comfortable

Cleaner knocked once on the door very early in the morning and then opened the door to my room which I thought was unacceptable!Breakfast should have been includedAir conditioning did not work, room was hot

Convenient to go around the city of Paris as it is near the Metro Station.

No Water bottle refill for the entire stay.

Out class Breakfast and location of the property also very good as transport is very close. Food also available near to the property.