Marenaz Oceanfront Resort

Staff, food, ocean view and local activities

Hotel star level changed in 2 months from when I booked to when we arrived. I booked because it said 4 star. They didn?t clean my toilet daily, replace toilet paper and towels daily and leave something in the room to explain how to order room service

This hotel is wonderful. It is right on the beach in a quiet area. Very few people on the beach. If you a private area to relax, this is your place. If I were going to do a destination wedding, I would book this entire hotel. It is beautiful.

Location & Rooms (inside). The rooms were pretty comfortable and nice, with enough space to enjoy, a large bathroom and clean. I want to remark the guest service because it was first quality. Servers at night are superb (Renzo & Randall). They impacted over our meals in a very positive way with professionalism and grace. A great job done. In the managing/front desk team, Karla & Karolay grace, good attitude and knowledge were important to solve and balance the issue with lights and other details.

Things to improve: 1) Light bulb from terrace in our room was not working. We report it since day one but maintenance team was very busy and they couldn’t attended on time. 2) Pool: We were looking forward to using the pool, but the water appeared cloudy during our stay. With daily cleaning and regular maintenance, this could easily be improved for future guests.3) Outdoors details: details like paint, bad odors from treating waters, water leaking from gardens thru walkable areas are things to consider and improve, because they affects the guest experience directly. 4) Training staff and guest expectations: Small but critical details in staff training could create a more unforgettable experience for guests. Examples: a) We had some dirty dishes from the restaurant in our room, but the housekeeping staff forgot to remove them after cleaning and bedding. b) Communication, timing and work load: between the front desk and maintenance team could improve. Both side worked hard and well (maintenance was doing gardening the whole day and they did not stop, very good job) and front desk was understanding and took action immediately, but the issue of lightning continued because work load and the guest expectation was “it will be solved right now”. c) During the breakfasts in our stays we had to ask for more glasses for water and cups for coffee, more orange juice in the dispenser, coffee and milk. Details that must be covered by the morning team in restaurant to ensure a smooth and continuous work flux and guest experience.

The staff were very kind and accommodating. If it wasn’t for the staff I would have given it lower stars. The food at the restaurant was really good. The hotel is about 200 feet from the ocean which was wonderful.

It could have been cleaner. There were remnants of bugs, dust, and the haphazard lizard. The towels had the mildew smell at times. Bedding was very basic (thin sheet and thin comforter on top). In room coffee not provided

Rooms were quite nice and clean. Breakfast was good. Beach was nice but could use some chairs. Pool was nice.

Some broken chairs. Grounds were unkempt in places. Needed some maintenance. Hard to find as the signage was poor. Beeked an ocean view room but really not a view of the ocean.

It was a beautiful oceanfront resort where you can experience the tropical mood. It was a resort of small houses surrounded by tropical trees. You just step out of the front gate and you are on a beautiful Pacific beach with soft sand which dark color we find charming. The rooms were spacious and clean and there was even a coffee machine. It's a bit remote which makes it super quiet and relaxing and means that the beach is almost yours. The staff was very friendly and the service was overall good.

The facilities were starting to get old. The door was a bit hanging - it was hard to open and close and left a hole big enough for geckos to enter. The coffee machine didn't work well and we couldn't make a good coffee. The breakfast was poor. Even though we were there at 3 pm we had to wait a bit for our room to be ready. All of these were relatively small issues but worth mentioning as the hotel was more like a medium-range rather than cheap.

Good food, great views, nice pool.

Amazing hotel in front of the ocean, very nice pool and view

Beautiful, quiet, clean, and friendly staff.

Loved it. Hidden gem at a great value.

Poor was very nice, room was amazing.

The toilet and plumbing had some minor problems. Signage to find the place was confusing. The hotel still seems to be identified by its old name, so when you arrive you need to ask if this is the right place.

Clean. Staff friendly and courteous

Distance from entertainment

Loved the bungalow style of the hotel. Very quiet and clean. The pool was amazing. The beach is very nice but the waves are quite large and at low tide it’s a long way to the water from the hotel. We did go in the water which is very warm and has a nice sandy bottom without rocks. The beach is almost deserted and very walkable. The sunsets were gorgeous!Staff was extremely nice and friendly, Renzo, Randall and Roberto were great. They put up with our not so great Spanish and made great drinks!The on site restaurant is very nice, the included breakfast was good but both dinners we had there were mediocre. We really didn’t feel like driving anywhere and there are no other options within walking distance.

The dinners at the restaurant.

Beautiful beach and nice hotel complex, nice staff at the restaurant and front desk. Great pool. Recommend this place for familiar and people who do not care about culture or specifically Costa Rica and it's tradition. Great for resort vacation

The hotel tried to overcharge us. We paid in cash for a shuttle driver and the hotel added the shuttle costs to their bill as well (160 USD) It seemed that we were also extra charged in food. Felt like a rip off unfortunately. Also put shower was poorly fixed and very cheaply set up.

Location was great, beach is nice

It's not a 5 star hotel, so this is just a false statement on booking. They also changed the name.Facilities are a bit worn out, they lack some maintenance.Breakfast is average.

This hotel is direct on the beach. Very quiet no traffic no noises. Beautiful sunsets and we were lucky to see a sloth. The rooms are spacious and have super comfortable beds and a big bathroom. You have a little patio with a view to the ocean. The staff is super friendly and helpful. Easy checkin and checkout.

Location on the beach, nice bed, comfortable room.

Some facilities were pretty worn out or broken. Our room had a window shade/curtain that was broken as well as an inoperable vent fan in the bathroom. Pool area was nice but many deck chairs were slightly or severely broken. Restaurant was fine but food was only mediocre.

The pool area was great. We really liked the bungalow style room we had, it was spacious and clean. The staff were friendly and helpful at all times!

For breakfast and dinner you could simply feel the restaurant was understaffed constantly. The waiters were still extremely friendly, but waiting times for food were quite long regardless.

Loved the restaurant overlooking the beach. Pool was a bit small, but very nice.

Some areas need maintenance, but we saw the staff working to improve.

Loved the location of the hotel - it's right on Esterillos Beach, with some amazing sunsets. The pool is nice (a little small, but nice). Gym has great views of the ocean. The rooms have this classic hacienda style, with a really comfortable mattress. Staff were super friendly at reception. The restaurant is outdoors with views of Esterillos beach.

Loved this hotel. No complaints.

The Resort appears on Booking to be a 5 stars but