ibis budget Pontault-Combault RN4 Marne-la-Vallee

No lift

Convenient location and friendly staff

Pillows were flat but it was ok for the night.

It was cozy, clean and great for a family of 3

The pillows were a little flat and the fitted sheet kept coming off the bed. The window covering didn't keep all the light out in the morning and you could hear the road traffic pretty clearly.

Price, good breakfast, friendly staff

Beds a bit hard and rooms are a tight fit

Location was ok

It was very very unclean !! The single beds was covered in hair (not from someone’s head) the rest of the room was dirty

Ibis hotels never disappoint, it's clean, it's ok as an overnight stay, neat welcoming efficient person at reception desk was pleasant sight for tired eyes, smooth check in at late evening hours.

Nothing it was a very bad space. The service wasn’t good at all. The staff isn’t customer oriented and only think about how benefits from you. Never again

Cleanliness, staff, customer relationship empathy, reception.. never again

safe for money free parking

no elevator far away from city

The staff did help when there was noisy people in the rooms nearby.

Where do I start. Right from the beginning this was a very poor experience. I was given my key and set up my room for my 4 night stay. At around 9:30 the noise in the corridors was horrific with shouting, door slamming and running up and down the halls. This happened again on night 2. The absolute worst part of my stay and actually quite scary took place on night 3. I was about to fall asleep when I heard my door handle being tried and a family coming in. They were given access to my room with their very own key card. The key card over rode the double lock on my door which I think is a massive safety concern because anything could have happened. Both myself and the family looking for their room made our way separately down to the reception. I was given no apology. Only told that it was a computer error which was very bizarre to me. Reassured this wouldn’t happen again I returned to my room only to find my own key was now deactivated so had to go back down and ask for them to sort it. I physically watched him type my room number in manually so the whole “computer error” excuse was starting to seem more suspect by the minute. The next morning I approached the reception again and re-iterated my point of being scared and upset. I was told that no compensation could be given, instead I’d have to do that through booking.com. By this point, I had already got in contact with the customer service team. Night 4, thinking that surely nothing else could go wrong, I walk up to my door to find my card doesn’t work AGAIN. Completely over the place and very angry I didn’t have the energy to discuss my disappointment further so just had the card re-activated again. So, after all of that I am leaving this review to perhaps give this hotel a major wake up call. The way it’s being run is unacceptable and could be very dangerous. Avoid at all costs! It’s not even worth the money you spend, the rooms are small. The only good point was the larger than average bathroom space.

It was a good price ,

Staff where rude , not very helpful , rooms where like prison cells. Tiny and bed was like sleeping on a brick.

Good valueHelpful staff

No lift, room was a bit small but for one night it was fine

Old and pethatic rooms, smelly, no air condition, no mesh on windows so can not open windows also. No lift very difficul

Not recommended.

The rooms are very small and narrow, no space even to walk inside the room...The people at the reception are glum

Location was good. Parking was available.

The rooms could have been a bit bigger. There was hardly any space to walk around.

Crew friendly and location.

The facilities with lots of noise on open and close the corridor doors .. no elevators...very old towels.

The staff were amazing I was unfortunately abandoned by my partner and the staff there were so helpful and lovley Can’t fault them at all

The WiFi was broken so I couldn’t make any calls or messages which with my circumstances made my stay a littleMore sad

No stairs and no WIFI at all and no stairs, parking spots where too crunched

it was very small Room for three

without a Lift

Free parking, near Disney. Everything was clean.

A staff member unlocked our door and walked into our room around 1am - 2am without knocking or warning. Was very unpleasant. When we explained this during check out staff didn’t seem to believe it. Breakfast ran out an hour before closing.

The staff was friendly, and that was basically it.

older, worn down, bedding was clean but had stains, bed was hard as a brick but with an annoying lips at your feet, hot water took a long time to come up and then dropped out mid-shower, or went to scalding when you touch the controls, the heater is a space heater in the room, nothing centralized or efficient, someone was trying the door a few times during the night…enough?