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About
Located in the heart of Genk within less than 1.2 mi from C-Mine, the elegant Carbon Hotel offers an on-site restaurant, free WiFi and a range of massages. Guests can rent bicycles to explore the surroundings. Rooms come with a private bathroom and a Nespresso coffee machine. A mini-bar is available in the room for an extra charge. You can unwind in the trendy bar or watch the chefs prepare your dish in the Carbon Gusto restaurant with open kitchen. There is also a wine bar. The Carbon Hotel is located in the city’s commercial center, near its largest shopping mall. Its convenient location along the E314 motorway make it easy to reach the Dutch town of Maastricht (13 mi) and Hasselt (9.3 mi).
149 Reviews
- Cleanliness
- 8.0
- Staff
- 8.6
- Location
- 8.8
What Guests Say
- “nice location, easy parking, friendly staff”
- “Spacious, rather clean, quiet.”
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/4Deluxe Double Room with Bath
- Adapter
- Air conditioning
- Baby Cot
- Bath or Shower
1/4Standard Double Room with Shower
- Adapter
- Air conditioning
- Baby Cot
- Bath or Shower
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What Guests Loved
Based on 149 reviews
Pros +
- nice location, easy parking, friendly staff
- Spacious, rather clean, quiet.
- The hotel was modern and clean and the staff was friendly. The location was perfect.
Cons -
- something wrong with the toilet in my room, it smelled. Also the water in the basin did not empty. Nothing that impacted my sexpereince to much though
- Can't control heating, bedsheets were too short, pillows were old, way too big and full of big crumbly chunks of foam, tap was fidgetty, the floor was plastic and the corridor smelled a lot like plastic. A huge TV was plated in the floor right in front of the bed, felt a bit likebeing in a Black Mirror episode. Breakfast was decent but very little choice in charcuterie (only bacon), in eggs (only dry scrumbled eggs) and only croissants, no decent frsh bread or any other viennoiserie or cake. They put a lot of effort into seeming "different", but for the price (180 per night) it definetly didn't exceed bare minum and didn't cover sme basics.
- The temperature wasn’t easy to manage and we were not able to turn on / off the lights with the master switch
nice location, easy parking, friendly staff
something wrong with the toilet in my room, it smelled. Also the water in the basin did not empty. Nothing that impacted my sexpereince to much though
Spacious, rather clean, quiet.
Can't control heating, bedsheets were too short, pillows were old, way too big and full of big crumbly chunks of foam, tap was fidgetty, the floor was plastic and the corridor smelled a lot like plastic. A huge TV was plated in the floor right in front of the bed, felt a bit likebeing in a Black Mirror episode. Breakfast was decent but very little choice in charcuterie (only bacon), in eggs (only dry scrumbled eggs) and only croissants, no decent frsh bread or any other viennoiserie or cake. They put a lot of effort into seeming "different", but for the price (180 per night) it definetly didn't exceed bare minum and didn't cover sme basics.
The hotel was modern and clean and the staff was friendly. The location was perfect.
The temperature wasn’t easy to manage and we were not able to turn on / off the lights with the master switch
breakfast and location
The bed is next to the table and the table is not covered by soft materials. It is easy for a child to hurt the head. Not friendly to child in this case. The cleaning woman did not put new tissues when it was finished on the hands washing place.
One To Avoid
One to avoid. Bedroom: Dark, many tripping hazards, huge (unmovable) TV blocks the window, bed really uncomfortable, bathroom light switches itself off after 2 minutes (like in the middle of a shower!), the toilet flush was faulty, the black toilet and basin showed dirt and stains (not good), the minibar not restocked with soft drinks, sockets for charging devices 3-4 metres from the bed. Restaurant: Four hours to complete dinner, tiny portions. Reception: no bottled water available to take to the room. Lift: buttons to select the floor almost invisible. Common areas: need cleaning. Overall: the ‘carbon’ theme dominates and makes the hotel dark and gloomy. Verdict: The hotel needs a complete rethink and a redesign.
All good. Friendly staff. Clean rooms.
The room was strange shape.. But nothing that matters.
All good. Friendly staff. Clean rooms.
The room was strange shape.. But nothing that matters.
Friendly receptionist on night shift. The bed was very comfortable. Breakfast was decent.
Noisy kids running in the halls at night. No instructions on how to turn on the lights in the room (it was pitch black when the door opened and I had to use my phone torchlight). Showerhead did not work, could only route water to the hand held hose. Airco takes an hour to work (its very silent and hard to detect an effect, initially).
Staff were excellent, location great, decor and facilities excellent
Nothing to dislike, one observation, the power outlet in my room was under the desk around a metre from the bed. Luckily I have an extended phone charger but as many people like to read e devices or have their devices charging next to them. It would be good to move the power outlet and or maybe change to a pop up power outlet just behind the bed.
Location, comfy beds, interesting design of room, nice breakfast (and being able to make fresh orange juice a nice bonus). Friendly staff.
All good.
Central to the train station, shopping centre and clinic
They mugs weren’t big enough for a good size brew
Location good. Food in breakfast bar food. Comfortable bed
1. Room soooo dark, even with all the lights on2. Things a bit tired. Switch by the bed didn’t work. Drapery hanging off hooks. Stains on flooring. Appears generally clean however3. Restaurant closed during our stay4. Loud music during breakfast (food was very good ) was jarring 5. Very hot in bedroom even with turning down temp to lowest.
Friendly staff, central location, great rooms, clean, access to sauna.
WiFi did not work.
the layout of the room was very good, as was the location of the hotel. the breakfast was a plus.
the bathroom bin had not been emptied, the bath was not very clean and it was impossible to turn off the shower room light.
the layout of the room was very good, as was the location of the hotel. the breakfast was a plus.
the bathroom bin had not been emptied, the bath was not very clean and it was impossible to turn off the shower room light.
I stayed few times. Very nice breakfast and inviting glas of champagne was very positive.
Rooms are often dirty with damaged furniture. Last visit few days ago forgot my swimming shorts. I asked if it was found and the answer was negative.
I stayed few times. Very nice breakfast and inviting glas of champagne was very positive.
Rooms are often dirty with damaged furniture. Last visit few days ago forgot my swimming shorts. I asked if it was found and the answer was negative.
very nice breakfast and friendly staff
There were many traces of limescale in the bathroom on the bath and tap and the drain did not drain properly. There were many stains on the floor which probably may not come off.
Poor
Room is cold, no one clean the room. Some old bear bootles sfay in the room when we arive.
Poor
Room is cold, no one clean the room. Some old bear bootles sfay in the room when we arive.
Amenities & Policies
Amenities
Food & Drinks
- Restaurant
Media & Technology
- Free Internet Access
Health & Safety
- Health Services
- Daily disinfection
General
- Pets Allowed
- No Smoking Rooms/Facilities
Guest policies
| Check-in | After 3:00 PM |
|---|---|
| Check-out | Before 11:00 AM |
| Internet | Free Wi-Fi is available. |
| Children & Extra Beds | Children of all ages are welcome. Children of age 4 and above can stay with extra bed, subject to additional charges. Children of age 0 to 3 stay free with cot. |
| Pets | Pets are allowed upon request. Charges may apply. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Please note that the wellness center is open Monday–Friday 15.00–22.00 and Saturday–Sunday 10.00–22.00.
Location
Europalaan 38, Genk
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