Hara Ilios Village

What a find! A lovely hotel with fantastic and friendly staff, especially Anna on reception who couldn’t have been more helpful. We were bed and breakfast and the breakfasts were delicious and plentiful. If we needed to leave early for a tour they would kindly open breakfast a bit earlier. The superior room we had was modern, innovative in design and clean. The pool area was lovely and relaxing and the pool bar had delicious food and drinks available to order. Outside the hotel was a selection of restaurants and a special mention to Restaurant Island for its amazing food, incredible location right on the edge of the sea and entertainment. For our plans, the location was perfect and we hired a car to get to everywhere we wanted to visit.

Reception service is fine.The stuff used gloves for handling the food and you can find dishes every time during the dinner/breakfast. The cleanliness is maintained in the whole location.We participated on a traditional cretan night.

Food is acceptable, the quality is mediocre, nothing special.There are pancakes available for breakfast, unfortunately they contain black scrubs, they are prepared on the same grill as the eggs.The pillows are extremely soft, I did feel I had a pillow, far away from being a quality one.In the end, I really don't like that during the Cretan night, someone from the hotel took photos with us and next day after breakfast, they tried to sell us - 1 photo costs 10 euros, 2 photos cost 15 euros. I did no like this approach, like a forced one.

Perfect welcome. Modern room. Very good dinner.

Nearby beach modest. Noisy because of planes flying in to land at Heraklion airport.

Very clean spacious hotel, beautifully maintained and very close to a lovely clean beach

This hotel is a wonderful choice. It’s clean, looks beautiful, personell is very friendly, the rooms are spacious, nice pool, enough choices during breakfast. It’s the best spot to really slow down and relax

Everything was great! Would just prefer to have some tea/coffee in the rooms

The staff/owners went above and beyond in their attention as well as should there be any problems they with dealt with ASAP.As our taxi airport transfer wasn’t due until 1400 hrs they allowed us to check out late obviously this is dealt with a case by case as the hotel occupancy at any one time may effect the possibility.

1) The area outside the village [ It was in effect an oasis] was a bit dilapidated with rough undeveloped land not befitting such a lovely complex as Hara Ilios Village.2) Not Hara Iilos’s fault but Booking.com description of some of the the items that were supplied did not mention they were chargeable items.3) Although it indicated that Amex credit cards were accepted on the sign board outside reception, they do not.4) Not the hotel’s fault but it would have been nice if a pharmacy were near by.

Loved our stay here at Hara Ilios, we went for one of the rooms with private pool which was lovely. The main pool area was great, not too busy during our stay and the pool itself was perfect. Definitely the staff at the bar and the amazing food & drinks were our highlight, they were super friendly & attentive. The place was very clean and our room was cleaned thoroughly every day, it was immaculate. The cleaning staff did leave our terrace door open every day and our room was right on the main path through the hotel so I wouldn’t recommend leaving anything important in the room during the day, or use the safe. The bed and linen are super comfortable and the room had everything we needed. Breakfast was amazing, so many choices & all delicious. We only had dinner at the hotel once, buffet style and we went quite late so there wasn’t very much available & I didn’t really enjoy it. There are loads of great restaurants around so would recommend checking them out rather than eating at the hotel in the evening. There’s a few small beaches a short walk away. Location was perfect for us, and we really enjoyed exploring the area.

The air-con in our room stopped cooling the room after a few days, the heat was unbearable at night and we couldn’t leave our patio door open as the cats came onto the terrace at night. I asked the reception to check out the air con and they sent round maintenance straight away however he said there was nothing he could do. So we had a few uncomfortable hot nights with no sleep. Our terrace with private pool was in the shade apart from 1 hour of the day so the pool was way too cold to use unfortunately, but I suspect later in the year it would be better.

Very kind and helpful stuff. Room and hotel were very clean. Good location - few minutes walk to the beach, restaurants and stores. Nice relaxing swimming pool with nice bar attached to it.

Food was subpar and not tasty. You have to pay extra to get water at dinner or to get cappuccino in the breakfast. Even simple glass of water was not available which is not acceptable at those prices. The shower’s hot water was not strong enough.No conditioner was available. The tv had only few news channels and no possibility to use anything else like Netflix.

Breakfast was exceptional.

The buffet could have been hotter. Plenty of choices but salads were excellent

if possible, choose rooms with privat pool - they are with great design !!! perfect !

As I understood the hotel is in tranformation process. because of that lobby and breakfast room are old fashionwd, but service was good. Just one thing - aditional charge for water at the breakfast is not good.

well sited with good access to amenities. great layout with rooms easily accessible and most important, fabulously helpful and friendly staff that seemed to anticipate our every need. superb - 6 stars!!!

Property clean, staff were friendly, mostly. Pool is open until 8pm

We paid for one of the largest superior family rooms, unfortunately we ended up in a room with 1 camp bed, it took 2 nights before this was resolved. We purposefully paid for proper beds due to having older teenagers.To be honest, this put a real dampener on the holiday, no form of a refund was offered, despite the price difference. We were told by 2 different reception staff that the manager would be in touch, this didn't happen and emails ignored. It's expensive - drinks, food etc.Breakfast is adequate but far from exceptional.It is a bit of a walk to anywhere. The power continues to go off in the evening, on one evening we were under the powerline and witnessed the loud bang and sparks.

The bar & pool area was nice, only place where staff were friendly

We were put in a room with no working tv and on showing our disappointment, we were moved to a dirty old room with no amenities that we paid for & on top of all that, they wanted to charge us for extras we had already paid for, very poor

Very specious, clean and bright room, great hammock area, trees in the little gardens. Very friendly staff.

Music by the bar/pool could be quieter.

The location was good but is not 50 metres from a beach that you can sit at, it is a good 15/20 minute walk to a nice beach. it is 50 metres from the coast.Breakfast was good but you have to pay for WATER!The bar was nice. The grounds and general decor was of a high quality.

We stayed in brand new room, the design of which was awful. The toilet and shower - which both had opaque non-soundproof doors on - were directly adjacent to the bed, so there was very little privacy and if one person put the light on for the loo in the night it lit up the entire room for the other person. The sink was so close to the bed that if you weren’t careful you could splash the person lying in it! The corridor door were also completely ineffective at keeping out the noise, luckily there weren’t many guests in the block, but the workmen and the maids all showed up at about 7:30!There was air con but it couldn’t be turned any lower than 24 degrees.

A beautiful resort 15 min from the airport, 20 min from the city center. Super convenient for families with kids. Gouves is a cute little village- yes there are stores, restaurants but the beach is an average one. We explored the local area (Malia) and found fabulous beaches around. AgiosNikolaus is an hour drive. Rental car is a must. Overall a fabulous experience.

The hotel is located in a nice quiet area with beaches and good restaurants nearby.The rooms are spacious and clean.

Restaurant is in a closed room, with no terrasse.There are no table cloths and you basically feel like you are eating in a canteen.Food was terrible, especially at dinner. Such a shame!

The staff were exceptional and so friendly and helpful. All members of staff we interacted with went above and beyond to help us and make our stay excellent. The property was gorgeous and perfectly clean. Our room had a beautiful view and the whole complex was very well maintained. The food, drink and the pool area were excellent.

Whilst the location was a good base to explore other parts of Crete, there wasn’t a massive amount of restaurants or activities within walking distance. It is worth noting that the hotel offered a range of car hire options to ameliorate the slightly quieter location.

Exceptionally friendly and helpful staff. Superb location next to the beaches. Very good breakfast and dinner options.

Really nothing.

fantastic super friendly staff at the reception and breakfast, good value for money, nice pool and bar area, room and balcony were spacious, free parking on premises, breakfast itself was ok

there was construction work right opposite our room which started already at 8am,i would have wished for more cut fruit, vegetarian choices at the breakfast and an egg station