4.5-Star Hotel

Crowne Plaza Xiangyang By IHG

11 Chang Hong North Road, Xiangfan, - China
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Crowne Plaza Xiangyang By IHG
1/178
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$52
per night

4.5-Star Hotel

Crowne Plaza Xiangyang By IHG

11 Chang Hong North Road, Xiangfan, - China
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Top Amenities:

Free Internet AccessFree ParkingHealth ServicesSwimming PoolAirport ShuttleRestaurantFitness CenterSpaSpaHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesFamily FriendlyKid Friendly
Show All Amenities

Guest Rating

9

Exceptional

Based on 2 reviews

Location Of Hotel

9.5

Hotel Cleanliness

8.6

Hotel Staff

9

Overall Quality

8.1

Show 1 Verified Reviews

About

Crowne Plaza Xiangyang offers top-notch services and amenities, ensuring guests experience utmost comfort.Maintain seamless communication using the complimentary Wi-Fi at hotel. Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services.Discovering Xiangyang (Hubei) becomes even more accessible through the taxi, car hire and shuttle amenities provided at the hotel.For visitors traveling by automobile, complimentary parking is available. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the Crowne Plaza Xiangyang with convenient amenities like 24-hour room service, room service and daily housekeeping at your disposal. For all your minor, last-minute requirements, the convenience stores can promptly cater to them, eliminating the need to venture out. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors.For visitors wishing to smoke, designated smoking zones can be found.At Crowne Plaza Xiangyang, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Elevate your experience at hotel with the knowledge that certain rooms are equipped with air conditioning, ensuring a more pleasant stay for you. A few accommodations within Crowne Plaza Xiangyang offer unique design elements such as a balcony or terrace. Certain rooms boast in-room amusement features such as daily newspaper, television and cable TV, offering guests an enjoyable stay. In select rooms within the hotel, a refrigerator and mini bar is available to cater to your requirements when desired. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests.Be sure to stop by the elegant executive lounge where you can experience the lavish amenities and ambiance. Begin your day with a scrumptious on-site breakfast available each morning at Crowne Plaza Xiangyang By IHG.Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel.At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes.Enjoy an entertaining evening with your fellow travelers at the hotel's bar.At Crowne Plaza Xiangyang By IHG, visitors have the option to receive groceries directly in their accommodation, ensuring outstanding comfort and simplicity when it comes to meals. Crowne Plaza Xiangyang By IHG provides a superb assortment of leisure amenities for guests to enjoy. Conclude your holiday perfectly with a visit to massage, salon, steam room, spa and sauna on your final days. Be sure to drop by the pool at hotel at least once during your stay.Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

Guest Policies

Check-in:

After 02:00 PM

Check-out:

Before 12:00 PM

Pets:

Pets are not allowed.

Important Info:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Features & Amenities

Highlighted Amenities:

Free Internet Access
Free Parking
Health Services
Swimming Pool
Airport Shuttle
Restaurant
Fitness Center
Spa
Spa
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Family Friendly
Kid Friendly

Amenities & Services:

Airport shuttle (charges may apply)
Books, DVDs, music for children
Facilities for disabled guests available
Family rooms
Fitness center
Free Wi-Fi
Free parking
Hygiene certification
Indoor pool
Kid-friendly dining
Non-smoking property
Restaurant(s)
Spa services
Spa/sauna
Wheelchair accessible

Guest Rating

9

Exceptional

Based on 2 reviews

Location Of Hotel

9.5

Hotel Cleanliness

8.6

Hotel Staff

9

Overall Quality

8.1

Pros +

  • Location

Cons -

  • Facility is really bad. Air con was hardly working. Clogged shower drain. Poor and over-priced breakfast. Check-in was another unhappy experience. The staff did not check the record in details and simply told us only 2 breakfasts were included every day. I showed them the Booking record which clearly stated the price we paid included 3 breakfasts every day. However, this was not accepted as prove. Instead, we were told that they'd check and let us know. Finally, the next day it was confirmed that 3 people's breakfasts were covered every day. Even now I still don't quite get why the staff did not check the details when the booking was confirmed. We used 4 breakfasts on day1 so we should still have 2 left for day 2. Since we didn't like the breakfast, we decided not to purchase another 2. However, when we sent the kids to the restaurant the next morning, they were told that they needed to pay to eat. I assume the reception staff did not update the record with the breakfast restaurant. Therefore, the restaurant staff looked at our record which had 4 breakfasts used and told the kids that we had no breakfast left. The kids had to come back to the room. I called the room service and was told to wait for them to call back. However, we waited and waited and nothing happened. As it was approaching 10am, the breakfast finish time, I rang the room service again before anyone called back and made a complaint. Finally someone confirmed that everything was ok and the kids could go back to the restaurant. The whole experience was really unpleasant.

Business Traveler (6)

Solo Traveler (2)

Traveling as Couple (2)

Family with Young Children (6)

Family with Teens (2)

Senior Traveler (2)

Group Traveler (2)

Total (15)

2.0Yan10/27/2024
Location
Facility is really bad. Air con was hardly working. Clogged shower drain. Poor and over-priced breakfast. Check-in was another unhappy experience. The staff did not check the record in details and simply told us only 2 breakfasts were included every day. I showed them the Booking record which clearly stated the price we paid included 3 breakfasts every day. However, this was not accepted as prove. Instead, we were told that they'd check and let us know. Finally, the next day it was confirmed that 3 people's breakfasts were covered every day. Even now I still don't quite get why the staff did not check the details when the booking was confirmed. We used 4 breakfasts on day1 so we should still have 2 left for day 2. Since we didn't like the breakfast, we decided not to purchase another 2. However, when we sent the kids to the restaurant the next morning, they were told that they needed to pay to eat. I assume the reception staff did not update the record with the breakfast restaurant. Therefore, the restaurant staff looked at our record which had 4 breakfasts used and told the kids that we had no breakfast left. The kids had to come back to the room. I called the room service and was told to wait for them to call back. However, we waited and waited and nothing happened. As it was approaching 10am, the breakfast finish time, I rang the room service again before anyone called back and made a complaint. Finally someone confirmed that everything was ok and the kids could go back to the restaurant. The whole experience was really unpleasant.

Room Options

1 King Bed Standard Accessible

sqft • 1 King

Accessible roomFree WifiHair dryerIn-room safe box

Room Details and Photos

1/5

Standard Room

453 sqft

Room Details and Photos

1/4

Standard Twin Room

453 sqft • 2 Single

Room Details and Photos

1/14

2King 2Bdm Suite Living Dining Kitchen

sqft • 2 King

Air conditioningBlackout curtainsClosetCoffee/tea machine

Room Details and Photos

1/4

Upgraded Standard

sqft • 1 Single

Towels

Room Details and Photos

1/11

Premium Room

463 sqft • 1 Double

Air conditioningBathrobe(s)Blackout curtainsCity view

Room Details and Photos

Location

Crowne Plaza Xiangyang By IHG

11 Chang Hong North Road, Xiangfan,