Hotel Heranya

The receptive nature of the staff . The old structure and the ambience. The warmth.

Keep a check on the batteries for the electrical as they need to be changed.

Excellent staff Comfortable room. Good location for my needs. Very reasonable rate. Good breakfast

Entire bathroom is also the shower, so everything gets wet if you aren't careful. Nice hotel water available, however.

I was at this property for my business travel in Kathmandu . Starting with good points the staff were very helpful , and overall hospitality was great. The food we tried were decent as well.

But the cleanliness and maintenance of the rooms wasn’t upto the standard.

Reliable staff. Big room. Good location.

Staff were loud at night. Hot water did not work. Curtain in room W1 was broken, wouldn’t rise. Slippers felt dirty.

I like the gesture if staffs.

The lighting of room is very poor. I have mentioned this earlier as well. It is very dark, the corridors are dark. Have to do something about this.

Very friendly staff! Quite location in the center of Kathmandu. Easy to access transportation.

It was in perfect location for my stay.

The Coffee cups in the room were not clean and when I tried to clean them. It was not getting clean.

I had the studio room on the 3rd floor. It's very spacious and had everything I needed. Bed was very comfortable and there is even Netflix on the TV. It was nice to eat breakfast in the garden and the hotel dog is just the cutest ?

Great location and very friendly staff. Great coffee there.

This was the third time I have stayed in this property. It feels like you are in your own home. Staffs are very friendly, accommodating, caring and courteous. Let me give you an example of its caring staff.“For the breakfast, they serve you with two slices of toasts. Since I was cutting down carbs, I asked the lady at front desk to send me only one slice of toast because I didn’t want to waste food. After few days, she brought me two slices of toasts and told me that the size of the bread on that particular day was kind of smaller, and she thought one smaller piece wouldn’t be enough. That just brought a big smile in my face.”Even the dog at the property is so kind, it likes to welcome all the guests each time they arrive.I will definitely come back here next time I visit Nepal.

Smoking area, wish there was none.

All good, Staff was very helpful. Food facilities too much limited, Except food stay was Good.

Breakfast & food is with no choice.

Brilliant hotel! Staff were amazing, made us feel very at home. The food was great, we even went back for lunch after we had checked out/moved on to the second part of our trip, the food was really reasonably priced and good quality compared to other places we had eaten at. Hotel was clean, rooms very comfortable and the outside space was a real treat. Good WiFi connection for work. We experienced power cuts in other places we stayed, but not here as the hotel has solar panels. Lovely little hotel dog.

This hotel was recommended to us by our local contact, we were staying in Kathmandu for work. The hotel was perfect! All of the staff were really helpful and kind. The food was excellent quality. It was a great location for us, the rooms were comfortable and it was lovely to have the out door space for eating and work meetings. The hotel dog is great too!

location

not clean, insufficient towels, improper lighting

Great big room with kitchenette.

Quicker food service

Staff cooperation and behaviour

Due to Dashain, most things were not available... Food was not good

they do not do proper communication . staff was not present in the reception for long time had to wait long and asked kitchen staff for help

they do not do proper communication . staff was not present in the reception for long time had to wait long and asked kitchen staff for help

well located , friendly staff

heritage building , but should update as per the era

Cost benefit, location

Entrance via main street

Good

Nice outdoor