4 Star Hotel

Reef Resort Motel

166-170 Nebo Road, Mackay, Australia View Map

Reef Resort Motel1/40
Reef Resort Motel photo 2
Reef Resort Motel photo 3
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Reef Resort Motel

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About

Boasting an outdoor pool, Reef Resort Motel is just 10 minutes’ walk from the Mackay Botanical Gardens. It offers air-conditioned accommodations with a flat-screen TV. Reef Resort Motel Mackay is 5 minutes’ drive from Mackay Train Station, and 1.2 mi from Mackay Base Hospital. Mackay Airport and Mackay Harbor are each a 7-minute drive away. All rooms have a mini-bar and tea and coffee making facilities. Each room has a bathroom with a hairdryer and free toiletries. Some rooms also have a spa bath.

184 Reviews

6.7Pleasant
Cleanliness
7.1
Staff
8.1
Location
8.2

What Guests Say

  • “Location was good, with great air conditioning and a spacious room”
  • “We booked in at 3:40 and went to the room, there was a smell in there and the floors felt sticky. The shower mat had a big hole, there…”
Show 50 Verified Reviews

Top Amenities

  • Swimming Pool
  • Free Parking
  • Non-Smoking Rooms
Show All Amenities

Room Options

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Exclusively for Priceline members Details

One-Bedroom Suite with Spa Bath1/4

One-Bedroom Suite with Spa Bath

431 sqft • 1 Queen

  • Air conditioning
  • Bath or Shower
  • Carpeting
  • Closet
Twin Room1/4

Twin Room

270 sqft • 1 Queen, 1 Single

  • Air conditioning
  • Bath or Shower
  • Carpeting
  • Closet
Queen Room1/4

Queen Room

270 sqft • 1 Queen

  • Air conditioning
  • Bath or Shower
  • Carpeting
  • Closet
Family Suite1/4

Family Suite

431 sqft • 1 Queen, 3 Single

  • Air conditioning
  • Bath or Shower
  • Carpeting
  • Closet

Room Details and Photos

Room Amenities

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    What Guests Loved

    6.7
    Pleasant

    Based on 184 reviews

    Location

    8.2

    Cleanliness

    7.1

    Staff

    8.1

    Overall Quality

    6.5

    Pros +

    • Location and staff
    • Staff are friendly
    • Location was good, with great air conditioning and a spacious room

    Cons -

    • Little bit pricey for what you get and how old it is
    • Rooms are very run down the one we stayed In had holes in the walls that were only half fixed the door handle on the front door did not work looks like it’s been opened with a crowbar and kicked open
    • Bed was terrible, felt like we were lying on cement.
    Business Traveler (70)Solo Traveler (133)Traveling as Couple (161)Family with Young Children (206)Family with Teens (1)Senior Traveler (1)Group Traveler (48)Total (275)
    7WadePosted on: 4-12-2025

    Location and staff

    Little bit pricey for what you get and how old it is

    3MathewPosted on: 2-24-2025

    Staff are friendly

    Rooms are very run down the one we stayed In had holes in the walls that were only half fixed the door handle on the front door did not work looks like it’s been opened with a crowbar and kicked open

    4DanielPosted on: 1-16-2025

    Location was good, with great air conditioning and a spacious room

    Bed was terrible, felt like we were lying on cement.

    1DvPosted on: 12-23-2024

    Pool

    When we arrived there was a dirty towel in the bathroom, a piece of pizza and a can of soft drink in the fridge and there was damage to the main door which was very disappointing

    1DebPosted on: 12-21-2024

    We booked in at 3:40 and went to the room, there was a smell in there and the floors felt sticky. The shower mat had a big hole, there was mold on the ceiling and the shower screen and the fridge was dirty. We checked out at 5 the same day. The room was not as the pictures inferred. Could not stay as it felt unhygienic.

    2MaddiePosted on: 11-28-2024

    Good location at least, on main strip

    Not even a bowl for breakfast in the morning. Not even a plate but some oval shaped thing. No little bit of milk for coffee either. Talk about stingy. One chair at the table…

    2CassandraPosted on: 11-11-2024

    There was nothing at all to enjoy with this accommodation.

    Room very out dated, bed hard as a rock and the laundry facilities were dirty and to top it of the dryer didn't work and the owner refused to refund the $4 that was wasted on it.

    3BrucePosted on: 10-26-2024

    Not good at all best part was leaving in the morning

    Shower shorted water into the roof Pulled sheet back on bed black bugs come out from under sheet No cold water in fridge No milk in fridge for coffee Will never stay there again not impressed at all

    3AnthonyPosted on: 8-24-2024

    Room size.

    There was nothing provided, they had a toaster and microwave in the unit but no cutlery, plates, milk and only one tea bag. The bed covering was not clean and should have been changed after each visitor which clearly it wasn't. Cigarette buts left outside in a sand container, not emptied. The motel seemed to cater for workers and not passing public. When I asked for plates and cutlery I was given them reluctantly and told they get thrown away by people staying or broken or taken, that being the reason they are not in the rooms. Surely for "normal" people booking in, these facilities should be provided. The units in general needed a revamp.

    7KimPosted on: 7-15-2024

    proximity to Shamrock Hotel for dinner,ExcellentParking for a truck along the front of the highway.

    5HoylePosted on: 7-6-2024

    Big and spacious room

    Being a spa room and double the price of a standard room, we expected more. The room had no corkscrew, wine glasses, plates or cutlery, had to cut our cheese and crackers up with a Stanley knife from my toolbox and push the cork into the bottle with a screwdriver. No water, and no milk to make a cuppa. Very poor , very disappointed

    3CathyPosted on: 7-5-2024

    Didnt really think much of this one.

    Didn't feel clean, it was dated, no check in the room to see if everything worked. Lamp on side table not working. Shower head needed to be fixed. Side table next to bed uneven as if one leg was missing. Curtains not fixed. Pillows awful and no extra ones. Headed attached to wall so when you sat on bed and lent on headboard the bed rolled away from the wall. There were castors on the bed that were not locked. Could be dangerous to unsuspecting person.

    9WaylonPosted on: 6-3-2024

    Very clean and comfortable staff are friendly and helpful.

    Everything was perfect

    5LindaPosted on: 5-27-2024

    Nice firm bed

    Too many riff raff staying there, had a man in the next room with mental issues and the cops/ambos turned up. He started banging loudly on the door. Next morning his mum turned up yelling at someone using unsavoury language. Not nice when you have kids. Rooms need freshening up, bit outdated.

    5SharynPosted on: 5-23-2024

    Room was spacious, and clean

    Tv reception bad couldn't watch tv at all. No extra pillows, no tissues, no lights on in corridor upstairs or stair well at night but rectified later.

    3JessicaPosted on: 3-25-2024

    In the beginning the manager was attentive and approachable. Then after I had some visitors he changed. Loved being kicked out o to the street for, quote manager ‘you did nothing wrong but if you’re not here the people/visitors will keep coming here!!’ Not sure why, if we follow the rules, he banned me.

    The manager watching us on the cameras then making comment the next day. Manager also mentioned watching me pace around all night. we are adults and I don’t need permission or feel some kind of way

    9TraceyPosted on: 3-8-2024

    Friendliness of staff. Restaurant food was great. Great location

    All good

    5ShelleyPosted on: 3-5-2024

    It was close to the hospital and shamrock hotel

    Very dated, requires a lot of maintenance, especially for a 4 star

    1JasonPosted on: 3-4-2024

    Close to the pub , well priced

    The staff in the restaurant area , spooked my partner , and then I went in there and it was a very weird situation the dark skin Indian man with the beard hid behind a post and something

    6JuliePosted on: 1-20-2024

    Easy check in and location suited me.

    The bed was so hard that I found it very hard to sleep.

    Amenities & Policies

    Amenities

    Swimming & Soaking

    • Swimming Pool
    • Outdoor pool

    Transportation

    • Free Parking

    Kid Friendly

    • Family Friendly

    General

    • No Smoking Rooms/Facilities

    Guest policies

    Check-inAfter 2:00 PM
    Check-outBefore 10:00 AM
    ParkingFree parking is available.
    Children & Extra BedsChildren of all ages are welcome. Children of age 0 to 2 can stay with cot, subject to additional charges. Children of age 2 and above can stay with extra bed, subject to additional charges.
    PetsPets are not allowed.
    Room RatesAll rates displayed are for two guests unless otherwise noted.

    Important info

    Please note that there is an extra charge for late check-in of AUD 50 if not prior arrangment is made.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Location

    Reef Resort Motel

    166-170 Nebo Road, Mackay

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