Sheraton Grand Doha Resort & Convention Hotel

every thang in this hotel

We had booked Salwa Ballroom for my sister’s wedding in June, and naturally expected that rooms for the bride’s and groom’s families would be secured. However, two months later, we were shocked to find that all rooms were sold out on every platform, which should not have happened. We had no option but to book a suite at double the price, and even then, the suite we received at check-in was different from the one we originally reserved.Additionally, the bride was given the farthest and worst room for her preparation, despite the hallway being full of male UFC trainees—completely inappropriate for a bride getting ready. To make matters worse, there were one other bride staying in the same corridor on the same day, which made the situation even more unacceptable.The bride and groom’s suite was also in very poor condition, which is shocking for a hotel of Sheraton’s status.

Good location, high quality

Food wasn’t good enough Staff not friendly specially the reception and restaurant

Fast chick in

Swimming pool and food

The hotel itself was beautiful — great facilities, comfortable rooms, and a nice atmosphere. ?However, two mistakes occurred during my stay.?First, I asked where breakfast was served and was told to go downstairs. After eating, I was unexpectedly charged extra, although my booking included breakfast. The staff later apologized and corrected the issue.Second, although I informed the hotel in advance that I would arrive late from the airport, they assumed we had dinner there that night, which caused some confusion.Both issues were eventually resolved, but it caused unnecessary stress and time loss.Overall, still a nice hotel with room for improvement in guest communication. ✨

We just came back from the most wonderful stay at Sheraton Doha, and I honestly can’t say enough good things. We’ve stayed in some of the best hotels around the world, but this one truly stands above all expectations.From the very beginning, everything was perfect. The service everywhere — in the restaurant, housekeeping, and especially the Club Lounge — was outstanding. The food in the lounge was delicious, but what really made it special were the people. The staff there were so kind, genuine, and friendly — they made us feel like family. Huge thanks to Hazal, Key, Qayyum, Shomitiri, Mouran, and Gita — you are all amazing!Housekeeping was also fantastic. Our room was always spotless, and they surprised us every day with creative towel figures — such a lovely touch. A special thanks to Prem for that!It was also my daughter’s 21st birthday, and the way the team celebrated with us was just beautiful — a cake and singing in our room, and then drinks and celebration in the lounge. It was so thoughtful and truly unforgettable.Even by the pool, the staff were always there to help with towels, chairs, and anything we needed — always with a smile.The hotel itself is stunning — stylish, clean, and perfectly maintained — but what really makes Sheraton Doha so special is the people who work there. Their warmth, honesty, and genuine care made our stay something we’ll always remember.We will definitely be back soon. Thank you all for making our holiday the best ever! ?

Not informing us about the cancellation of all reservations due to the emergency meeting of the Islamic council and should move to another hotel the next day before 9 AM

The hospitality of the staff The lounge accessThe view

The hotel and the beach are both very nice & good quality despite being an older hotel

Staff not well informed. Whatever they say you need to double check. Upon check in the staff didn’t give any information about anything just the room card and wifi code. When we asked what time we can go to the beach they said 8 am, next day while waiting for the beach to open we saw people going as early as 7 am and checked ourselves they open 6 am not 8 am. When asked about self parking we received two messages via booking.com that said both ‘self parking is complimentary’ and that ‘self parking is chargeable’ so you have to try to figure out yourself. The underground parking attendant said he didn’t know, had to go and ask someone, and he returned asking for money. Because nobody explained properly we guess that maybe valet is free but if you don’t want to wait for the valet you have to pay which makes no sense. We made sure we parked in the area marked ‘Sheraton guests’ and showed we are staying but they charged anyway.

It’s an iconic building and nice location

Very poor in everything including the cleanness and staff behavior

Bad

I will never stay at this hotel again. After checking in, I went up to my room and discovered a present box inside. At first, I assumed it was a complimentary welcome present from the hotel. However, the box was mistakenly placed there. The most upsetting aspect is that I was the one who reported it, and hotel staff entered my room without my consent to remove the box. At the time, I had documents with sensitive information in the room, thus this was a major invasion of my privacy. Furthermore, we encountered severe delays at check-in, and the staff took a long time to produce a receipt. Overall, my stay was really uncomfortable. I sincerely hope that the hotel reconsiders its policies regarding guest privacy and service standards. Regards,Bakhtiyar Sadabayev

Could do with rooms being updated with charging points and modern decor but very comfortable and lovely staff

While not the newest hotel in Doha, the facilities are excellent. I loved the pool and spa, and the beach was fanatstic too. I stayed during Ramadan and the hotel did an excellent job of catering for everyone. If I ever return i would be more than happy to stay here again.

Nothing!

Despite arriving at 2:00 PM and informing the hotel in advance, I waited until 6:20 PM to access my rooms, with poor com

I arrived at the hotel at 2:00 PM, after informing the team in advance of my early arrival and requesting early check-in if possible. I was told that my request would be considered upon arrival. Unfortunately, I waited until 6:20 PM to receive access to both of my rooms — a delay of over four hours.What made the situation even more frustrating was the lack of proper communication and follow-up. I contacted the reception multiple times through the room phone extension, and each time I was told the room would be ready in about 15 minutes and that I would receive a call back — which never happened. I continued to follow up, but the same response was repeated, without any sincere apology or explanation.I also asked to speak with the manager several times, but was repeatedly informed that the manager was busy and would return my call. Unfortunately, no one ever followed up.This experience was deeply disappointing for both me and my family. I sincerely hope the management takes this feedback seriously and makes the necessary improvements in service quality and staff responsiveness.Regretfully, I do not intend to repeat this visit in the future.

The catering and restaurant staff and food was brilliant.

The hotel could not manage unruly and drunk guests, who abused cleaning staff and myself. Made promise to call police and eject these people but just moved them to another room to annoy someone else. We then had to sit with them again at breakfast. The rooms are not soundproof, especially those with interconnecting doors, which made things worse. The abuse from the drunk guests went on for several days. This used to be my favourite hotel. You could not pay me to stay here again.

Service was consistently outstanding during the month of Ramadan. Non-fasting guests enjoyed an incredible lunch buffet on the top floor with a gorgeous view. The room was impressively spacious, and the bed offered unparalleled comfort.

complimentary breakfast is okay but i found fresh juice especially watermelon juice was more water

others are okay

Room was spacious, clean and comfortable.The location was perfect to visit places of interest.Excellent breakfast with plenty to choose from.

Dinner could have been a little hotter and more options to choose from.

Location was central. Staff tried their best to be helpful.

Rooms were outdated, non functional AC, no minibar on arrival, poor comms between departments, rooms not checked prior to arrival with electricity in the room.

Allowed to check into room upon arrival from cruise ship at 0900 !!!Allowed to check out of room at 1900 to catch late night flight !!!

Room service confused orders numerous times.One curtain, bedside telephone and shower all needed repairing during stay.Curtain broke again on first use after repair.