La Villa Palace Hotel

your room and staff very good

but not good sleeping bed

Very spacious

We asked for cleaning, they clean the room but they did not change the bed linens and the bath mat

All was good

I was in room 807 and the entrance door outside the room on right side constantly opening and closing and making loud noises due to this noise I couldn’t sleep whole night.My suggestion to fix the door or keep it open. Thanks

Small room not to clean is 1 star hotel

Nothing just good location and they have a nice and good concierge

Eveything was fine but the repcetion staff was very rude very bad behvior his name david from india

Please change tha reception staff his name was david he was very bad behavior thanks all was fine room was not bad its normal as we are book this hotel since 2022

Reception quick service for check in Mr pasha

Vanity not much spouse towels only 2 there in washroom over all good

Cleanliness and customer help desk

Noise and room type given as against booked

I would like to express my disappointment regarding my recent experience at your property. I had booked a deluxe room in advance, but when I arrived, the receptionist asked me to wait. I waited for about 15–20 minutes, which was not a problem for me at first.However, after the waiting time, I was informed that there was no deluxe room available, and I was asked to move to another property. This was very upsetting, especially because I came only for a short time and had planned my stay accordingly.This situation caused inconvenience and discomfort, and it is not acceptable for a confirmed booking. I kindly request you to look into this matter seriously and take appropriate action to ensure such issues do not happen in the future.

The worst hotel I've ever seen. The reception staff needs training in customer service and customer relations. The cleaning and sanitization service is poor. The Wi-Fi is unstable and difficult to connect to. The only good thing is the hotel's location.

Just location is good !!

Everything was clean and the staff was friendly and helpful.

Was book double bed but when go hotel there not available double bed so we stay in single bed

I booked the king size bed but they gave me double bed room i went there two time but they did twice same.. so disappointing.

I could book with very little notice Location was great. Close to shops etcLoved the smell of the linen

Linen was torn and very old There was crockery that was chipped. Not hygienic at all.

The hotel has a great location, and I noticed that many guests are from Arab countries. However, it would be better if there were staff members who speak Arabic to make communication easier. I witnessed a situation in the morning where one of the Arab guests could not be understood by the staff due to the language barrier, and I had to translate for him. Having Arabic-speaking staff would be a very positive addition and would greatly enhance the guest experience

I wanted big single bed ,,they provide double bed,,we are couple,,,,need must big single bed ,,,,also bed smelling from washroom ,,,

I am extremely disappointed with the service I received upon check-in at this hotel. The guest service agent, Maureen, was extremely unprofessional and rude. Her behavior and attitude were completely unacceptable — she spoke and acted in a very disrespectful way that made me feel uncomfortable from the very beginning of my stay.I have been a regular guest at this hotel in the past, but after this experience, I truly regret my choice. A check-in experience should be welcoming and pleasant, but instead, Maureen’s behavior gave me the opposite impression. Because of her lack of professionalism, I no longer feel comfortable recommending this hotel to anyone

Unacceptable Treatment from Maureen

I have always been a regular guest at this hotel, but my recent stay was extremely disappointing. During check-in, the Guest Service Agent named Maureen was very rude and completely unprofessional. Her attitude and behavior made me feel uncomfortable to the point where I genuinely considered canceling my reservation.This kind of treatment is unacceptable, especially from a hotel I used to trust and recommend. Unfortunately, because of this experience, I can no longer recommend this hotel to anyone.

I have always chosen this hotel in the past, but this time was completely different and very disappointing. At check-in, the Guest Service Agent Maureen was not only rude, but she also provided service in a very bad way. The way she spoke, the way she acted, and the way she handled the process were all unprofessional and unacceptable.Her service overall was very bad in different ways, which made me feel uncomfortable and unwelcome as a guest. It reached a point where I seriously considered canceling my reservation only because of her behavior and the poor service I received from her.

I have been staying at this hotel many times before, but this visit was the worst experience I’ve had. At the time of check-in, the Guest Service Agent named Maureen was extremely rude and unprofessional. Her way of talking, her attitude, and even the way she handled the check-in process were all completely unacceptable.She acted in a very bad manner in different ways, which made me feel very uncomfortable as a guest. Honestly, I wanted to cancel my reservation only because of her behavior.It is disappointing to see such poor service in a hotel that I used to recommend. After this experience, I cannot recommend it to anyone anymore.

The cleanliness and welcome was really good and was well assisted on time

The comfort of the room and also cleanliness was absolutely perfect