Petra Heart Hotel

Big clean rooms, great location, excellent customer service. Front Desk  took care of our many needs and made sure our stay was comfortable. Staff had many crucial information for first time tourists like us.

Excellent customer service. Front Desk staff  was very helpful in many ways and made us feel comfortable and safe.

Very good customer service from all of the guys there.10-15 min walk to Petra.Clean and quiet location.

The staff welcomed us warmly and made us feel home. Very reactive to any request. The bed is very comfortable and the room spacious. The room was very quiet for an excellent night sleep, despite being in the heart of the city center. The breakfast, local style, very nice.

The decoration of common areas could be warmer. The lightening in the room could be improved (the bedside lamps were not working independently from the main ceiling lights.

Petra Heart Hotel is a true gem in the heart of Petra and is started with the staff who were very friendly, helpful and resourceful. The rooms were clean and the water pressure and heat was a stress relief after hard days walking. The food was great.

Great location near to the tahrir square and cairo museum. Modern compared to cairo. Delicious breakfast.

This was a return visit, so I knew what I was getting - very comfortable, clean and inviting rooms with lovely professional staff. They even surprised me with a beautiful birthday cake which made my day! Rooms were heated for our arrival and the complimentary snacks were much appreciated. They also ordered in yummy manakish for us to take on the road. Great location to walk to Al Wadi restaurant and shops (better than the Petra entrance end of town).

Great location and very comfortable rooms. The staff were exceptional in their communications & friendliness. Great breakfast as well.

The shower head could do with some attention but other than that very comfortable.

Money value.

It was cold in Feb even the heater was running.

Nice clean rooms. Hotel is well maintained. Breakfast is decent.

It was very cold with no heating. The receptionist in the evening wasn't very helpful. The older gentleman in the morning was very good.

Staff was very helpful

The lobby is not heated at all, and the room was freezing whenever we entered. Took us 30 mns to heat it.

Petra Heart Hotel is an excellent choice for anyone visiting Petra. The location is perfect, just a short walk from the main attractions, making it super convenient. The hotel itself is clean and comfortable, but the standout feature is the amazing staff. Abdullah was exceptionally kind, always smiling, and went above and beyond to help with any request. Najafi was also a fantastic receptionist, ensuring everything was smooth during our stay. Highly recommend this hotel for its great service and location!

Staff: reception and cook. Reception staff: really appreciated their support on the best route to take with a 4 years old kid in order to enjoy the Petra visit. Cooking staff did their best to meet my wife dietary requirements (she is going both vegetarian and gluten-free)

A nice and clean hotel in a good location. Room size was also good and hence adding on to the comfort. Staff were wonderful. Breakfast was very good. We had a really comfortable stay and couldn’t recommend it enough.

Just loved the place, nothing negative

Hotel and room are just like on pictures. Everything was clean and we were warmly welcomed by Abdulah. He was very professional, kind and always smiling. We had a perfect time in this hotel.Thank you Abdulah.

/

The hotel staff was very friendly and were eager to complete all of our requests. Also the location of the hotel is very good as it is close ro restauraants and shops and is only about 1.3km away from Petra's visitor center.The breakfast just as written in the previous comments is very good as most of the food ia prepared freshly by the hotel staff.

The cleaniness of the dining room requires some improvement. Apart from that I would recommend this hotel to stay when visiting Petra.

We had a fantastic stay at the Petra Heart Hotel. Parking was available right out front and check-in was quick and easy. Abdullah welcomed us with cold hibiscus juice which was a really nice touch. He was also a great resource for restaurant recommendations when we asked and was very kind about making sure breakfast was ready at 5:30am so we could be at Petra for opening. (All of the staff was outstanding but Abdullah really stood out.) Our room was extremely comfortable - great AC, comfortable mattresses and bedding, plenty of pillows, easy outlet access by the beds, and enough space for 3 people to have bags out. Great food is just a block or 2 away. I highly, highly recommend this hotel!

Everything about our stay was outstanding.

Very comfortable hotel few minutes from Petra entrance. Friendly and very helpful staff (thanks, Abdullah!), luxurious and comfy rooms. Parking directly in front of the entrance.

Nothing I can think of.

It was a fantastic stay! Don’t think twice, go ahead and book Petra Heart Hotel. First of all, the owner / manager and his staff were just absolutely wonderful. Upon arrival, we were given cold juices — perfect to counter the heat. The check in process was super quick, and they really allotted time to give us tips and directions to better appreciate Petra. The owner is a very kind man — I think we were the only guests in the hotel (which is sad, because I really think they should get more business), and they specially prepared our breakfast just for us. Even cooked us extra omelets when we asked for eggs. He was very attentive, and even explained each of the food items. Before we checked out, he asked for feedback, asked us if everything was right in the hotel room, anything to improve, etc. The bedroom itself was spacious! A lot more roomy than I expected! It offers a lovely view of the sunset, and they even gave us free chocolates as part of the amenities. The toilet was clean, and water pressure was good. It’s walking distance to the restaurants, and super short distance to Petra Visitor Office itself. Book this hotel — you will not regret it.

Nothing at all. They even helped feed the stray cats outside.

Well located, close to Petra archeological site and restaurants. Room clean, well furnished with confortable beds. Very good breakfast (buffet). Staff very nice.We highly recommend this hotel