Rixos Marina Abu Dhabi

Bad smell everywhere

I had a wonderful surprise on my birthday - a thoughtful note and cake! But what really made my day was the exceptional service from the African door man unfortunately I did not get his name but he helped me when I locked my key inside. The front office team was also amazing in handling my check-in process .Thank you all for making my birthday special….will certainly come highly recommended

They check me in early . The receptionist was very friendly

Bed sheets , pillows had a bad smell and the toilet as well . Egg counter person was unfriendly

Only thing I like was the rooms were quite spacious.

It was my first stay in Abu Dhabi for 2 nights and had a very bad experience. The staff was not aware of anything.They don’t have any entertainment in the evening whereas Rixos in RAK is excellent place to stay . I will never advise anyone to go Rixos Marina. Even the food was just average. I wish I could go anywhere else either in Fujairah or RAK.

Location was exceptional!Having two restaurants for Breakfast with a different ambiance was very convenient.Hotel Architecture and quality of finishes were great!Like lobby proportions! and amenities

the Shower door swing in the bathroom was not exactly functional.I'll suggest a redesign to make it more comfortable

the breakfast was excellent and the staff was friendly. location is very nice. the swimming pools were also big. nice outdoor dinning areas

Poor experience

We stayed at your hotel from October 18 to October 19. Upon check-in, we were informed at the reception that a physical identification document was required for check-in. My wife did not have the original document on hand but showed an official UAEICP app-issued certificate, which is recognized as a valid form of ID in the UAE. Despite this, the hotel staff refused to accommodate us and denied check-in. They advised us to call the police, claiming that if the police verified my wife’s identity, we could be allowed to check in. We contacted the police, who arrived and confirmed her identity in front of the staff, yet they still refused to host us. The employees behaved as if we posed a threat, and around five staff members gathered around us but offered no assistance or attempt to resolve the issue. Their attitude and lack of cooperation caused unnecessary emotional distress, wasted our time, and disrupted our plans. Eventually, we had to drive back to Dubai to retrieve the original documents, only to return to Abu Dhabi three hours later, which was exhausting and potentially unsafe. We understand and respect the legal requirements; however, we are holders of a UAE Golden Visa, have not broken any laws, and provided documentation that complies with UAE legislation. We have stayed at Rixos hotels multiple times before, but we have never encountered such an attitude or unwillingness to resolve guest issues. The behavior of the hotel staff was not in line with the standards expected from a 5-star hotel and has left a negative impression. .

Nice place nice facilities nice ambiance all in all its very nice hotel. Especially nice staff very accommodating and the staff and the receptionist is very friendly and has good customers service especially kristine.

The breakfast is outstanding, anything you can think of or imagine you will find it there. Marvellous variety and excellent quality.

The breakfast hall has NO view. It should look at the marvelous view outside.

Overall it is very nice. The beach area is decent. The breakfast was amazing.

We booked a premium room with sea view and balcony. When we were doing our research it showed that that room came with a welcome gift,which consisted of a fruit tower and a box of assorted chocolates and nuts. When we got to the room none of that was there. In one of the emails we received and the person that checked us in asked us if we were celebrating something. I said yes my wife and I were celebrating our anniversary. He said, oh that's nice. But other than that there was nothing done to recognize our celebration. We stayed at a Embassy Suites in Houston,TX for my birthday a few years ago. The person checking us in noticed that it was my birthday and wished me a happy birthday . A little bit after checking we got a knock at the door. It was one of the hotel staff with a cart . They had sent up some chocolate covered strawberries and a bottle of sparkling wine. On the tray with the strawberries they had written in chocolate, Happy Birthday John. That is going above and beyond. We had dinner at the Rixos, and it was very busy. We checked in with the hostess and were told to go ahead. We could not find a table so we asked one of the staff members for help. After looking around the room for a few seconds he told us that they could seat us outside. But if you know Dubai it is always hot and it was probably 105 degrees that night. So of course we said no we were not going to sit outside. Eventually another person came by and heard what was going on and found us a decent table. The room was very spacious, but other than that it was not any nicer than some of the other hotels we stayed at in which we paid a quarter of the price, that we paid there at the Rixos.

stayed at Rixos Marina Abu Dhabi and really loved it. The hotel is beautiful, very clean, and has a fancy vibe. The staff were all super helpful, and I want to give a special thanks to Sohaib and Albina from the front office who was so kind and welcoming, and all the front dest staff in general. The food was tasty, the pool was great for relaxing, and overall it felt like a real luxury experience. Definitely recommend it!

Ansloutly nothing

Nothing, shall not visit again

The welcoming, reception staff had no sense of hospitality. The room was so outdated and most of of stuff were broken (like light switches). The AC in room was not cooling properly, water pressure in washroom was too bad. The restaurant for breakfast, lunch and dinner was as very very small, can not hold the number of guests at the hotel. The food items option in the buffet was very poor.The kids play area is also not the best. It is designed more for girls and no toys for boys. Also very small and too dark for kids play area

We stayed in a suite and found it to be spacious, comfortable, and excellent value for the price. The kids’ club was a real highlight, keeping our children entertained and happy throughout the stay.

The only letdown was the buffet and overall food quality, which felt average compared to the rest of the experience.

The location is amazing and the view was very nice, the hotel is nice overall and have a luxurious feel to it, the hotel room was spacious and the staff were friendly

Even though the staff were friendly and nice there was an issue was coordination between the staff, first my bags took about 2 hours after I checked in to come to the room I had to call the operator and complaint, I told them I have anniversary and when I arrived they didn’t prepare anything until also I called the operator and informed her, after that they brought a nice cake but it was already too late, the swimming pools are nice there were 4 of them but all of them didn’t have depth that was suitable for swimming

Everything was excellent. The property has a beautiful, well-maintained territory, spacious and modern rooms, great restaurants, and plenty of pools for all types of guests - relaxing, active, and family-friendly. Everything is thoughtfully designed and very convenient.

We liked everything.

Room facility, swimming pool, hospitality team of hotel. Special thanks to Abdullah for high level of hospitality during check in welcoming process.

Beach area is with city view and generally it’s ok, but if you want esmerald blue color see horizons - maybe you will not find it there. But overall impression is very good! Definitely will come back!

Superb staff, very good food, great facilities

Would have been good to have more children friendly pool options like a splash pad with slides etc. and the park and outdoor areas are not covered from the sun making them unusable in the extreme heat. So cover the outside play areas to provide shade and it will be a much more usable area.

The adults pool

lack of zero % drinks and kids everywhere at dinner time - seperate areas would have been more relaxing

The hotel, rooms and breakfast are really good. The problem is too many people and mainly families with children. We didn’t have a chance to get any sun beds either by the pools or on the beach. People leave the towels on the sun beds reserve them and didn’t show up. In the morning there is quite strong low tide so the part of the sea where allowed to swim looks like a puddle.

Exceptional Service, Especially from Albina and Sevinc I recently had the pleasure of staying at Rixos Marina Abu Dhabi, and it was an unforgettable experience from start to finish. The hotel itself is stunning, blending modern luxury with a touch of elegance. The architecture is impressive, the rooms are spacious and beautifully designed, and the facilities are top-notch, including a fantastic pool area and a well-equipped fitness center. However, what truly made my stay exceptional was the outstanding service, particularly from Albina. From the moment I arrived, she went above and beyond to ensure that every aspect of my stay was perfect. Her warm and welcoming attitude, attention to detail, and genuine care for guests set her apart. Whether it was assisting with special requests, providing helpful recommendations, or simply greeting me with a smile, Albina made a lasting impression. The dining experience at the hotel was also remarkable, with a wide selection of high-quality dishes and impeccable service. The variety of cuisines and the presentation of the food truly elevated the overall experience. I highly recommend Rixos Marina Abu Dhabi to anyone looking for a luxurious stay in the city. And if you’re lucky enough to be assisted by Albina, rest assured that you will be in excellent hands!