Jaz Fanara Residence

staff are frindly and helpful specifically at restaurants, rooms are comfortable

the check in process took ling time

Great location, food is good, friendly staff, animation team is doing a great job all the day Thank you for the reception team Ahmed and Mohammed

Reception is very good (Mohamed Camel, Mohamed Rashad, shebl hany)Staff is amazing Food is deliciousBuilding and room are very cleaning

Beautiful location. Beach with snorkling. LOVE That music isn't super loud. You can actually relax.

Distance to facilities when staying at Resedence part can be long, but it's ok.Some sun beds are old. Could consider sun beds with better cushions.

Food - there is rarely a time where you cant get food! Breakfast 7-10, continental breakfast 10:30-12:30, lunch 12:30-2:30, snack shack 12-5pm, dinner 7-9:30. Plus there are two buffets to choice from in the all inclusive. El Medina is down the beach end: popular, busy. La Gazelle is the other end: quiet, outdoor sitting area. There was huge variety in food for all meals. However everyone I spoke to got a tummy bug at some point or rather. I wont fault the hotel for this, as it seems standard for Egypt.Beach - Amazing private beach with one of the best house reefs (all the dive centres visit). Everyone heads for lunch ~1pm and the beach clears out. There’s usually sun loungers available all times of day but if you want a seafront view then either get their first thing or at lunch. You can bring food down from Temple bar too if you get snackishPools & Grounds - the whole resort is long & thin, with two pool areas at either end. The beauty of this is that there is a super quiet, chill area where no one visits, or the more active beach end, with lots of activations and people to talk to. I recommend exploring the whole resort as soon as you arrive, its immaculate with so many facilities & nooks to discover.Room - I would argue that the Garden rooms are the best. Whilst they're not beach-view, they're quiet and away from the main hubs of activities and pool areas. Be aware that the AC only goes down to 20°C. This is actually an ideal temperature for sleeping though. May was windy, so not too many mosquitoes! Every day the rooms were made up immaculately. Didn't matter if you were away at different times, the staff would come back to check morning or evening if they could do the room, and without being seen! Free 1.5L water bottles were a bonus too.Staff - If you need anything, go to the restaurant staff (particularly La Gazelle staff & Mohammed Emad!). They are so lovely, and will bend over backwards for you. Bad tummy?

Reception - Honestly, we found the reception staff aren't interested in helping. If you need anything, the restaurant staff generally know everything and will bend over backwards for you! So its not that you're left without help.Wifi - We were too relaxed to care but Wifi didn't stretch to the rooms & was only available in public spaces. When there were too many people in one place, it was impossible to connect.Singer - Most nights at La Gazelle will have a singer who performs for the outdoor seating area. This may sound rude, but a particular blonde one was a terrible singer who set her speaker far too loud, ruined the atmosphere & drove everyone inside. Staff eventually caught on and she wasn't invited back, then a local Egyptian woman started and was amazing (with appropriate volume). Hope they keep the new one!Resort staff selling things - There is literally everything you could want at this resort (spa, photographer, dive centre). This comes at the cost of people continuously trying to give you a 'good price' on the add on services, and coming back to check if you've changed your mind. This is only an issue if you are down the beach-end of the resort (theyre not up at the other end by La Gazelle). You can apparently get a 'do not disturb' sign for the lounger your on but I never saw any. On the flip side of this, the bar staff will always come over and ask if you want a drink. Egypt is very tip-based so this means people are extra attentive. You're rarely on the loungers at La Gazelle pool without a bespoke drink in hand.Information - You get an info packet on arrival, but there are some hard-to-find QR codes that take you to a portal with loads more information.

It was decent.

Some of the staff were very arrogant. Some were trying to make money out of you. The overpriced taxi-service was very good but the ones outside of the hotel terrible as always.

Imagine a luxury resort with a stunning pool, attentive staff, and immaculate accommodations. The gardens are beautifully maintained, and the food, especially at the Italian restaurant, is exquisite. Every evening offers entertaining activities, ensuring a memorable stay with top-notch cleaning services thanks to sir Walid. Crazy party every night thanks to Mr. Oscar!

Wonderful and protected from wind sandy beach, especially good for those with kids since you can enter water from that. Coral reef starts about 40-50 meters off of the coastline, and I must say it is beatiful! Staff is very sevice orientated. Special thanks to cleaning boy Mohamed! He was always near and willing to help when we needed it.And cappuccino in lobby bar and beach bar was one of the best I had ever tried.I am looking forward to coming back again soon!

English level of guys who work in main reastaurant is poor. "Finish?" is always what you hear when they want to take your plate or clean from a table. "Can I take your plate?" or " Can I clean from the table?" would sound more professional. But, they compensate the lack of language knowledge with willingness to help. So, big respect for that!

Smiley Stuff , helpful waiters , nice sea , warm pool

- The location for my room although there are many rooms similar empty .. but they choose the farest room - they had poor animation team- they had electric car didn’t use for the guest

AMAZING SEA - absolutely clean and has a beautiful reef several meters away from the beach. The hotel territory is very nice. Several pools, many sunbeds with beach umbrellas, good breakfasts, good bars, friendly staff. There is a good restaurant street not far from the hotel (5 minute by taxi, 4-5 USD one way).

1. I didn't like lunches and dinners. Salads and soups I could not eat at all. Hot meal was mostly untasty, though I could find a couple of good items. The fish was dry and oversalted. The choice of bread, fresh fruit and vegetables was good. 2. The prices in SPA center are too high. 95 euros for a body massage (minimum) and 75 euros for face treatments. Crazy. 3. Single rooms are quite small with no balcony or terrace. The shower cabin in my room didn't close porperly and the bathroom was full of water after having a shower.

Everything was good , we enjoyed our stay there.

Our suite was very far from the beach, we used to walk a long distance everyday .There's no variety of food, I expected it to be better.We had a problem with the t.v , it had only 8 channels and they said they will fix it but no one did.

The rooms,facilities and staff were really good.

The main restaurant at the hotel was not very good and the food was average for Lunch and Dinner. Breakfast was decent though. The snacks/lunch by the pool was very good to be fair.

surroundings, architecture, swimming pools, bars

kids club is very poorschedule is terrible staff not caring

Almost everything!

The walk to our room was very very very long. I was extremely upset about that. It almost ruined my holiday but I made an effort to get over it. If I ever do go back, or tell others, I will CERTAINLY make sure they see a map of the rooms to make sure they are not so far from the center.

Reef is wonderful. The view is fantastic in the evenings. Have to applaude to bar guys. It is worth to tip them since they deserve it. They are very helpful. Overall a good experience. I personally like this hotel a lot. I also have noticed that the gardenes do a wonderful job, looks very neat and tidy.For me definitely come back destination.

Reception is slow at times to solve requests.

Very beautiful and clean hotel with the amazing beach bar and pool view. The staff was so friendly and helpful and very funny. They have a great activity stuff who do the great work. Eery day have great program and singers in Loby bar where can you drink all alcohol you would like to is all inclusive and they make a great cocktails. , WiFi is very good in rooms and in Loby but not so much around the pool and beach if wifi off. Food is very good also they have an Italian restaurant but alla carte extra charge Good atmosfer l will absolutely come back.

Maybe just wifi around the swimming pool very bad work.

great thing that one can use all the facilities of Jaz Fanara proper. so with 5-10 minutes walk you are on the amazing reef where you can see this wonder of the planet with your own eyes, without any equipment, just bring goggles. worth seeing soon as coral reefs are disappearing in front of our eyes due to climate change - perhaps in a decade there will be hardly any left?Food and drinks are amazing. sparkling clean, modern rooms.

predatory pricing - very unfair to ask several times the normal price just because of a popular event in town. even more ridiculous to charge hundreds of dollars extra per night just to have my daughter stay in the bed that I already paid for - so we needed to book her into another hotel as a new room was cheaper than paying for the other side of the same bed that I already paid for! it really ruined my stay to have to be so far from her. I am very angry at Jaz Fanara because of this.also, the entertainment was very poor; the ones doing the fitness had no training in healthy exercise, and beach gymnastics made us always touch and hold other people whom I do not know and if I did not feel like massaging others' hair it turned out to be embarrassing.

my fiancée and I stayed 9 days in early december, we had 26 degrees, perfect temperature for swimming, and there was no wind. We swam an hour and a half a day near and beyond the coral reef, the seabed in front of the hotel is so beautiful that others organize boat trips to visit it. We enjoyed the good food and the room was comfortable, for us it is the best hotel, 5 stars!

all was fine

Staff are very hospitable and accommodating. The view of the sea from the terrace is out of this world, especially at the sunset. Food is good but not the dessert.

Family suits are located almost 500 meters from the reception area and 700 meters from the sea. There is no view whatsoever for these suits.

The location is perfect, just in front of a beautiful coral reef. The rooms are new and equipped with everything. The service was great, I particularly enjoyed the yoga and pilates classes under the palms.

The only annoying thing were the mosquitos near the bar in the evening: some citronelle candles could help a lot with this issue!