Hotel Zenite

Loved everything about this hotel, especially the staff.

Stayed here before already, in 2017. Incredible location in the very center of Angra, two steps from the beach. Very nice and helpful staff. The room was quiet and comfortable. Excellent value for money. Would definitely come again if given the opportunity.

Parking is very difficult in this area but this is obviously not the fault of the hotel at all ;) They have 3 spaces reserved for clients but whether they are available or already occupied is another question ;)

Walkability to downtown was close.

The “double bed” is nowhere close to a double in other countries and very uncomfortable to share with a partner.

Very central location in a Angra3 parking spots available

Basic breakfastLow shower pressure, water was evacuating slowly from the bathtub

Location, ac, comfortable bed

Da vista.

Do barulho da música do café.Do calor.

Location, staff, room (not all are so pleasant as the one I got), building/size…

Few rooms without windows for the outside

Perfect Location!

Could use some updating. My room was clean, but dingy.

Location, friendly and helpful staff.

Rooms were very old, bathrooms had black mold in showers.

Quick stay for a layover, staff were friendly and gave me some local tips and arranged for a taxi to the airport for my early morning flight. Centrally located and a quick walk to all the sites in Angra do Heroismo!

Excellent location in old townReception staff speaks good English and very helpful.24 hour reception

Low key, clean and comfortable. Close to lots of restaurants and shops, the beach and the harbor. AC & very clean. Good wifi, nice desk to work at. Great value for the money. I will stay here again.

A few small repairs are needed.

We were in high season so there was not much choice around and the hotel is correct and calm for a reasonable price.

Breakfast is so-so (juice is awful). Reception seems to be always on the phone. Room is small.

Our experience at Hotel Zenite was terrible! We arrived late at night with our little girl, so we wanted to get her to bed ASAP because she was already asleep in the car. While we were parking the car in front of the hotel, the receptionist was outside talking to the friend, so they saw us park. Later when we took the room keys, I stayed with my little girl in the car until my husband took the luggage to the room. To my surprise when I arrived to the room there were two separate beds in a small room, and we booked a triple room. I went back to the receptionist saying that they had probably given me the wrong room, but after several phone calls it turned out that they made a mistake in the reservation and most of all, there was no triple room left. Few more calls were made and as a solution they offered to separate us. Me with the child in one room and my husband in the other room, or to go to an other hotel they have. As after all that it was already midnight and we only booked one night, we wanted to go to sleep as soon as possible, so we decided to join the beds and sleep the three of us there. The receptionist had to make a few more phone calls so they could agree to charge us for a double room instead of a triple room. As if that wasn't enough for the night when we wen to shower the shower stall was turning into a lake as it had drainage issues. The next morning when we left the building to look for a place to have a decent breakfast, as breakfast at the hotel was bad, we had another unpleasant surprise. We had a parking fine on our rented car. As I said before, when we arrived the receptionist was outside and she saw us park. Additionally, before we went to our room we specifically asked her if it was ok to park there and she said yes. When we showed the parking fine to another receptionist that was working there the next morning, she told us they will fix that and she took the fine. It was a € 6 fine...

To continue my explanation of bad experience in Zenite Hotel..It was a € 6 fine. And you know who had to pay for it once we got home from our vacation? We did! The hotel stuff after several phone calls and emails with rental car company and us said yes, it was their mistake to inform us wrongly, but we have to pay for it! Never in my life have I had such a bad experience with any hotel in the world. Outrageous! The worst customer service ever! And all that for € 6. If a hotel can't assume a cost of € 6 for their mistake and puts a client through all this, what else can you expect from their services. Hotel Zenite is a disgrace! And you know who had to pay for it once we got home from our vacation? We did! The hotel stuff after several phone calls and emails with rental car company and us said yes, it was their mistake to inform us wrongly, but we have to pay for it! Never in my life have I had such a bad experience with any hotel in the world. Outrageous! The worst customer service ever! And all that for € 6. If a hotel can't assume a cost of € 6 for their mistake and puts a client through all this, what else can you expect from their services. Hotel Zenite is a disgrace!

Great location for exploring Angra by foot. The room was small but comfortable and met our needs as something basic within the main part of the city.

I wouldn't pay for the breakfast again as there are better options close by. There didn't seem to be a lot to choose from.

Very helpful staff.

That Booking confirmed my taxi for the airport when it wasn't ???

Clean and simple

Good central location

Breakfast was disappointing

Simple two star hotel, in a lovely location

Beautiful hotel next to the beach:)