Palacio Santa Catarina Hotel

Atmosphere and amenities.

Not as central a location as others.

Very beautiful Workers are so nice View from room Breakfast is good

Nothing :)

Staff was very very helpful, great breakfast, large room, kettle in room was great. Very pleasant and clean motel.

No Kleenex in rooms.

Beautiful restored former bishop’s palace visited by Pope (now Saint) John Paul II in 1991. Walking distance to two swimming spots - Fanal and Silveira. Beautiful views of Monte Brasil. Excellent customer service.

Quiet and close to the city. Comfortable and cosy living room for guests. The staff were really nice

Beautiful property and convenient location. Great staff .

Lack of restaurant

Very nice building and service

A little too impersonal for my taste ( accommodations for corporate meetings)

Such a pleasure it was! Great room, beautiful historic building hotel, excellent location, the breakfast was fabulous, and above all of those was Rita, the evening receptionist, who is not only kind and professional - but also the most beautiful Portuguese lady I have ever seen.Plenty of parking and excellent VfM.

Very comfortable and beautiful hotel with wonderfully kind and helpful staff

The bar has limited and overpriced food selections in the evening and the little bit that we tried (a couple of sandwiches) were quite bad.

I stayed at this special and unique hotel - 3 nights. Just to thank and praise. The service approach - deserves all appreciation and praise. The hotel is so beautiful and tastefully decorated, starting from the special lobby, through the amazing sitting area, the bar and its inviting space. The bedroom is spacious, the bed is comfortable, there is a coffee corner. The breakfast is excellent! Every request is answered with a smile, professionally and immediately. Thank you very much, dear staff, for truly seeing the customer and their needs. And to you, the owners of the place - thank you very much for designing this beautiful hotel and especially for dictating the impeccable service policy. Thank you very much

+ nice and historical building+ modern and clean room+ parking places are available+ very kind and friendly staff

Beautiful hotel. Very modern inside while retaining a beautiful exterior. Excellent and helpful staff. Delicious cookies in the lobby. Nice breakfast spread. Beds super comfy.

1. I "upgraded" to a sea view room which had a better view of the employee parking lot and Burger King than the water. Also, depending on wind direction, you get a free scent of burgers & fries. ;) 2. My bad for not researching better but location was on the edge of town, which meant a 25-35 minute walk to dinner up and down sloping hills. For sightseeing, this is a non-issue as I had a car and drove to all the sites.

Extremely clean, the staff was very friendly. The breakfast was delicious. The location was good.

It was a little difficult at times to wait for a bartender at the bar. Sometimes one person would be doing everything, including running the front desk. And bartending.

Loved the breakfast. And the location. A 15 minute walk into town.

Not enough staff. We had to call someone at the front desk if we wanted a drink or snack from the bar. Also came back one night to a room that the staff had cleaned, but left the windows open and turned off the AC. The floors were soaking wet, (still not sure why), maybe the high humidity, the sheets and clothing also were dampened. Couldn’t sleep in our room. We were given an another room until the next day, until our original room was cleaned. That being said, the staff, though overworked, did their best to accommodate us.

Very comfortable rooms and lots of social areas in which to relax. Friendly staff. Good breakfast. Ignore other comments about Burger King. It is 50m away and there is no noise or smell.

A bit of a walk to all restaurants except Burger King, especially as is uphill on the way back. No hotel restaurant. Salad and soup from the bar, which closes too early at 22.00.

Great hotel. The building is very old, and some parts of it are preserved. The rest is a modern hotel. The room is spacous. everything is brand new. The bed is large and super comfortable. The shower is a treat. The stuff is so service oriented. Wherever you meet them, whether at the reception or at breakfast or the bar, they are always smiling and do their best to assist. Breakfast is good and fresh. WIFI is very string and stable. There is a nice view of monte brazil. The price is very reasonable

Property is very clean, nice building, great location and good breakfast.

Everything is good

Newly refurbished historic property, excellent breakfast, welcoming staff. Easy free parking in front.

Our superior view room had a view of the ocean and also Burger King (!!!) next door. Needs to be screened from view, not easy, big trees or a wall/fence? It wasn’t a bother for us however.

Delicious breakfast, room, staff and palace :)

Dinner offer

Great historical building converted to a hotel. Comfortable bed. Well equipped washroom with sufficient toiletries. Good cleanliness. Water bottle in room was nice to have upon arrival. Very friendly staff who go out of the way to make you feel comfortable. Free parking. Water kettle in the room was also great to have.

Recommend removing the TV from the common area. We just wanted to enjoy some quite time but one family was watching TV with a loud sound in the common area so we couldn't really enjoy and relax there. Most hotels don't have TV's in the lounge areas. Some rooms face burger king, not the best view but can't do much about the location.