Delta Suites - The Soothing Luxury

Bad

I booked the room in this place because it was a nice hotel and not a shady one. I am 25 years old and I vote and work and earn on my own. My partner is 30 and he is a major in the Indian army and he came all the way from Sikkim on a short weekend leave to meet me and this particular hotel refused to give us a room as we were not married. While it is in the law that anyone above 18 can book a property and also live together. Utterly disappointed. My partner drove continuously for 17 hours and we were refused the room and we had to go around and find another hotel which is city residency and wait for an hour for the next hotel to accomodate us in the last minute after all this.

Ambience. Food . Timely service.

The location is very convenient and it's good value for money. The staff is courteous and helpful. Excellent food at the restaurant. Overall, it's very difficult to fault the hotel.

Breakfast was very limited and can be better. A good quality hairdryer would be a great addition.

The only good thing about this hotel is it is quite centrally located next to the biggest mall in Durgapur and lots of shops and restaurants around.

Where to begin. The biggest problem I had was this hotel seemed to have only smoking rooms!!! My room stank of stale smoke so much that I got a headache within a few hours. I inquired with the staff only to be told that all their rooms are smoking rooms and guests are allowed to smoke in them as much as they want.Imagine this is almost 2023 and a hotel with all smoking rooms and this is not even Las Vegas. Its perhaps because the general population of this state still love big tobacco and doing their bit to keep it afloat. Still a hotel which claims to be a 3 star hotel and having only smoking rooms is a big problem.The reception curiously is not on the Gnd floor (see picture) and is located on the 4th floor where the restaurant is. Never seen a hotel like this before. So to check in you have to go all the way to the 4th floor and then come all the way down again to your room. Now the other issue I had in my room on the 1st floor was the room phone simply didn't work. Every time I picked it up it gave me an engaged tone or couldn't connect me to the reception. Hence It meant trekking up and down to the 4th level every time I had an issue.The next huge issue is the Internet connectivity at this hotel. All my attempts to connect to the hotel WiFi using all my different devices including the phone failed. I would connect to the WiFi but the login page will not come up. This meant another trek to their reception on the 4th floor where the only technical help I received was that their WiFi will only work with mobile phones only if you have turned off your mobile phone's data connectivity off!!! This was another technological marvel for me which I have never encountered before. In fact that is what happened. The hotel staff turned off my mobile data and managed to connect to the WiFi though he stoutly refused to share the login credentials with me.

Location was great & convenient!

Breakfast was slow, without proper arrangements and options. Food during breakfast was below par, but other meals were good!

Poor hot water facility

The fact that there is no continious hot water. The hot water is available in the morning but later in the day the staff have to be requested to switch on the boiler and then hot water comes after 30-45min

Location . Good Breakfast.

While checking in suddenly they informed that as per hotel policy residents of local district are not allowed boarding at this hotel. This should have been notified while accepting booking through Hotel booking Apps.

Food and room service were good.

Security is lax.No checking of luggage or persons using lifts to access rooms.We got a strong smell of cigarette smoke in our room which was addressed by staff however when we complained.Room bedsheets were clean but towels were not upto the mark.Walls had dirt marks especially a pillar in the centre of the room.Staff and restaurant were the only positive aspect of the hotel.Food was good and staff courteous and cooperative. Maintenance and upkeep of the hotel need a major overhaul.

The staff is very polite and pleasant. The restaurant serves delicious food at a very good price rate.

I had paid for an AC room but I was allotted a non AC room because all the rooms were full according to the staff. The bathroom didn't have hot water running 24*7. Toiletry kit didn't meet expectations.

It was good. The cooking was great. We would have liked some sausages and pancakes also.Location was great

Newer bedding, and cushiony covers

Location and the staff were great. Food was ok!

Rooms are outdated. The washroom need immediate renovation. Moreover, walls inside the rooms too need painting.

Rooftop dining place

every portion of property

Breakfast & Location was superb

Total atmosphere are very nice

Disappointing

The upkeep of rooms is really pathetic. Toilets are not maintained... property requires maintenance rework

Exceptional

Extra pillow facilities

Bad

Superb

Superb

Very good

good

good