The Fern Residency Mundra

The location, staff especially Mr Vishwanath, food - variety and taste , comfort

Nothing really

Cleanliness of the property, nice staff and good food.

In room dining is a bit overpriced.

The property needs serious makeover , rooms are not great , seems old and dilapidated. Restaurant food is good .

Everything

Room was spacious. Breakfast was great and staff were polite.

Lift was broken for 2 days.

Nice large rooms with a work area as well

Wi-fi was not good at all!

This one almost meets the Fern standards. Good sized and quiet rooms. Staff is attentive. Food in the restaurant was good.They have a small Gym in the premises.

The location is on a dusty highway. Not a desirable location.They have private open air parking, which is a little bit of a risk.

Facilities restaurant open ground

Rooms are very small

Helpful staff, comfortable stay.Close to the main road.

Nothing in particular no issues

Nr. to Mundra Port

Property Location , Indoor Games is/are not available.

Good staff behaviour, excellent location over highway

Welcome treat was not so good

Courteous staff, polite and helpful. They have a restaurant, a swimming pool and also a gym. Food menu is alright. Rooms are clean and hygienic.

This is the only decent property in Mundra..there is no competition as of now..

Breakfast was simple and good. Indian paratha were really hard to chew. Can make it better.

Hot water was not available. On repeated request no adequate hand towels or face towels were provided.

good. hygienic. clean and well maintained

In Mundra, this is a 5star hotel, considering there are very few other options. In reality, its probably a 2star... lots of room for improvement. Staff needs better training. The rooms are super dated.

Breakfast and dinner both.It was included in our package and both were perfect .We got packed lunch also for our travel.Food quality and quantity both were perfect.Rooms were spacious.Clean.Staff was good,prompt response.OverAll a good ,comfort and hygience stay.

small things like..only1 towel was given..called n asked..no face towel was provided..called n asked.Tissue roll was half.Called and again asked.

The food and the restaurant staff.

Oh! Where do I start! The attitude of the staff was unwelcoming. Especially Jayanti at the front desk. Both rooms alloted were pathetic. Request for change of room was met with a stoic decline. We were alloted the worst rooms in the hotel. There were pigeons nesting right outside the rooms and their droppings were not even cleaned.The first room had a lovely view of an open gutter running right next to the hotel.The second room had no view from the window because the facade design blocked the view completely.When asked for atleast one room with a better view, they said they had none available for our entire stay and yet we could see check ins and check outs happening daily. The rooms were stinking of tobacco!The passage outside the rooms were stinking of pest control odour for my entire stay.The desk was brokenThe keys to both my rooms were deactivated on the second day! After a long day when we reached the hotel we didn't have access to the rooms. When asked for the reason for the same they couldn't provide one and shuffled their feet and said that it just happens.The bathrooms were slippery! And they couldn't do anything about it!!! They made false promises to take care about it and in reality had no intentions of providing a remedy. The head of house keeping Mr. Manoj was a joke. He made big promises to putting an anti skid mat and eventually offered to put towels on the floor!!! Imagine my plight traveling with two senior citizens!The used plates used to lie outside the rooms for perpetuity.At check out they refused to accept the rate provided by booking.com and arrogantly asked me to check my facts! Really? That's what they teach you at Fern? That's what a customer means to Fern group?They get a lot of dollar paying guest thanks to the numerous industries around. Guess there are still places in India where they get priority over the 'poor' rupee paying guests.

It's by far the nicest hotel in mundra. Definitely not up to other city hotels, simply because there is no competition. But good value for money and good location.

Very good location. Property has well maintained pool.Breakfast is okay. Food quality and quantity needs improvement.All in all worth recommending

Food quality needs little improvement. But manageable.

Room was spacious with good seating arrangement. Positioning of furnitutre was done smartly.

Dual Side open cupboard.

Otherwise the stay was comfortable. Has variety of options for the dinner. Food taste was good.

Rooms are clumsy. Star rated rooms are well designed. Washroom are a bit clumsy.