The Mang-Yan Grand Hotel powered by Cocotel

Location

Upon checkin rooms had only 1 pillow. No bath mat for the cr. Called front desk at check in to request pillows. Pillows never arrived took 4 phone calls to get a pillow. Staff not friendly and rude. Breakfast subpar and very small portions.

to expensive

The place was not clean, lots of cockroaches. The electricity did not work properly, so we could not charge our phone. And breakfast was not a buffet as was told.The location was nice, but in total to expensive for what you get.

The staff were friendly and helpful. I was able to change rooms when I didn't have hot water. The location, close to White Beach, was good. The pool was very good, though it didn't open until 9am.

There was no cleaning service to rooms. The wifi was intermittent and the power shut down several times. The air conditioner was set too cold, was a bit noisy and blew directly onto the sleeper.

While the property itself was good, the service and staff were disappointing and lacked friendliness.

The issue was primarily with the unwelcoming attitude of the front desk staff.

Hotel staff are very accommodating

Only 1 card key for the group.. a little bit pricey

We will never go back there

The towel has a stain, the cabinet was broken,the shower pressure was weak, and only soap and toilet tissue ,broken tv remote control, limited WiFi, the breakfast poor, some of the staff was not nice .don't expect a view in the beach shore. They dontuave that

Breakfast was very basic and the portion is not enough to fill a hungry tummy. Location is okay.

The standard bed is too small for two people. Several centimeters more could have made a difference. The room was not very clean particularly the bathroom with its broken wash basin. And the most annoying part was the crawling cockroaches. I wonder if they do pest control in this property.

This is one of the best hotels to stay when on White Beach Puerto Galera. Not only is the location super close, but you even get bonus facilities, like a swimming pool, which other hotels don't have. The staff is also welcoming and friendly.

Wish there was a bit more variety in the included breakfasts.

Hotel for low expectations and high price

No elevator for senior and pwdRoom with broken toilet and mold on the wall, changed the roomElectric main switch out of serviceSmoke detector out of service, battery emptyWifi with coupon valid for one day, very annoying for four days with three persons, works only sporadic for a few minutesCurtains full of stains and antsBedsheets are worn and dirtyDrainage is clogged, when washing your hands in the sink the water will come out of the drain on the floor, hot and cold shower is working but a little bit tricky to useBreakfast is served in the room, no table to eat, coffee cold, same the rest of the so called breakfast, not as mentioned in the menu, nearby several restaurants serving nice breakfast for a decent priceHalf of the sockets not functioningVery noisy window type air-condition, had to be fixed fife times within 24 hoursTV with local programs is blurredThe obvious recycled refrigerator was the only unit working without problems, but looks horribleRestaurant doesn't know what food is sold out, unable to serve three meals at the same time, one is still waiting when the others are already finishedNo dinner available because the restaurant closes at 9pmPool is clean, but open until 9pm only, towels available on request at the receptionLocation very close to the beach with easy access, way from the main road is flooded when rainingNo activities offered by the receptionUncountable brown out, generator takes long time to startWhen paying with credit cards there is an extra charge of five percentConclusion: not worth the price, can get better accommodation for half the money nearby, not recommended

Location good

High price. Booking.com didn't mention the 12% VAT and then 5% "handling fee" at reception meant I was paying £90 for 1 night where there are comparable hotels for £30 which I moved to the next morning.Breakfast was not buffet but 2 already cold Filipino breakfasts (cold also)

Great location from port and walking distance to beach and restaurants.

Minimal toiletries- only shampoo in sachet and soap. No attention to details such as our room has a corner chipped off mirror in the bathroom.

We liked the location and the walking distance to the beach.

First off, booking.com did not show any policy regarding bringing food inside the hotel. We brought food and the staff actually helped us bring it up to our rooms. Few minutes later, front desk was calling about charging me for bringing food stating that it is their property's policy not to bring food. If guests booked through booking.com, all of their policy should be stated here. I have family members who have dietary restrictions and with disability. Second, good thing we brought food. The free breakfast portion was for kids! It was very little. Third, the WATER are somehow turned off at midnight. My father was trying to use the restroom at 3am, only to find out that there was no WATER. Can you imagine waiting until morning around 6am get the water running? During the day, one of our rooms also did not have water. Stay away from this property and book somewhere else. I do not know how this "hotel" got all its nice reviews and stars. The rooms are simple, the AC were not as good, and the WATER HAVE SPECIFIC HOURS OF USE!

The staff was super helpful and attentive. The pool, location and breakfast were also very good. This is the best hotel you can stay at on White Beach.

The standard quadruple room that we booked didn't have any windows, so the room felt a bit dark and enclosed. The staff did offer for us to pay extra to upgrade, but we didn't choose to pay for this.

Superb

Superb

Exceptional

Exceptional

Very good

Pleasant

Very good