Twin Lotus Resort & Spa By The Unique Collection - Adults Only

When we checked in we were upgraded to a pool suite (always a nice treat). The staff were amazing and the buffet for breakfast was great. We felt like queens!!!!! Would definitely go back.

The rooms were nice

Very friendly staff, clean facilities, the pictures from the site match the reality. The garden pool had good sun-bed accessibility. The beach is very close and also has sun-beds. Excellent breakfastGood location - it is a 5-7 min ride from the town, walking street etc. , but they have a tuk-tuk “hub” at the hotel, so it is very easy (and cheap) to get a ride.

The beds in the room (garden villa) were very hard (also compared to other hotels in Thailand). Also, we had trouble with the booking process but could not get help from the hotel. 1) When we booked through booking.com we got a confirmation email, but suddenly the booking had disappeared. It turns out the booking was cancelled (we did not get a cancellation email, the booking just appeared to be cancelled on booking.com app). We called booking.com, they were kind to help, but could not do anything since it was a third party, that had cancelled the booking since the room suddenly was no longer available. It still appeared available on the site though. When we called the hotel there were no help from the front desk, they just said that we should book another room through booking.com. (Hotels here rather want you to book with booking.com than at the hotel itself because of the algorithm). We ended up booking a (more expensive) villa instead of a room.2) We wanted to extend the stay, and the room were available on booking, but front desk could not help. They told us to book at booking.com, which meant that we had to check out at 12 and in again at 15. We did therefore not extend.

The place is stunningly decorated! The pool is clean and beautiful in front of the beach. Access to the sea is convenient and the view is beautiful. The rooms in the cabins by the sea are spacious and beautiful. Varied breakfast. The room we got was stunning and very comfortable. We are talking about the rooms in the cabins that are close to the sea.

The place itself is beautiful! The lobby area, pool, and beach are stunning and really give that true resort vibe.But the first room we booked (Private Pool Deluxe) was a big disappointment, it’s in a completely separate area, far from the lobby, restaurant, and beach. It honestly felt like we were in a totally different hotel, with none of the resort atmosphere.On top of that, the shower and toilet were outdoors and completely open, with no protection from the weather or insects. The sink was also outside, and the towels were left outside the room, definitely not comfortable, especially since it was raining.We spoke to reception, but the service wasn’t very friendly or understanding. In the end, we upgraded (for an extra fee) to a room that was amazing, close to the pool and beach, and finally had the real resort vibe.Important to know: if you want the true resort experience, only book rooms F, E, D, or C (see the attached map). The area marked in green on the map is the distant section and the first room we booked, definitely not what we expected.

Clean, decent breakfast, most of the staff were lovely. You’re not far from Saladan which the walking market and there’s some great restaurants in walking distance. We always got sunbeds, the ones around the pool tend to go by 9:30/10, but there’s lots along the beach too. It’s super tranquil. They have water monitor lizards here which I found amazing!

It is a little tired, but still clean and I know they’re refurbishing it. As others have said the drinks/food are more expensive than the others around but there’s happy hour 12-2 and 4-6 every day which we definitely made use of! Most of the staff were really lovely, there was just one moody lady in the bar restaurant!

the location and the resort were superb and very clean. The beach was lovely and the range of different accommodation choices were excellent. I will look at others for my return trip ... maybe a beach side bungalow or villa.Having a gym and spa was great and the beach massages....

Not much.The only thing was if you had late check in at night like us there were no provisions for food or room service and other options out with the hotel. It would be good to have some options upon arrival as you are tired and hungry. Having said that the breakfast was amazing and the view was to die for !!!

Excellent breakfast, wonderful room with large comfortable balcony, location was perfect. So relaxing, surrounded by beautiful awesome nature it would be hard to be stressed out here .

Only one small issue. We arrived late, no room service or food available.and the hotel staff didn’t know what was open at that time of night. We had been travelling all day and just wanted to go to our rooms and rest not travel arrived looking for a place to eat. Please arrange a fruit platter or snacks to people arriving late

Lovely hotel, really good and quiet, the italian restaurant was the best in our opinion, get the burrata pizza! We used the spa for a hot stone massage and it was the best massage i’ve ever done.

The beach wasn’t that good, but it wasn’t dirty, we just like really clear water

We got a Garden Villa upgrade which is an amazing room to stay in, very modern and stylish. The beach and the pool are only a few footsteps away, though we preferred the second (smaller) pool in the garden area. The breakfast buffet is huge and fresh. The area is still close enough to restaurants, exchange places and convenience stores to walk.

The pool and beach area could do with a bit updates, but overall everything was great.

Breakfast was good but didn't change much over the five days that we were there. Pool was terrific because there were no kids. Circular pool by the rooms in the back was lovely and quiet. Beach was spectacular with easy swimming, large tides and lots of small beach bars and restaurants to choose from.

While sitting on the beach in hotel chairs or by the pool, restaurant staff did not come around to offer cocktails or refreshments. It was expected that the guests go the restaurant themselves, order then try to explain where they should deliver the drinks/food. We would have ordered much more had the staff came by regularly with options. Happy hour from 12 to 2 seemed like a good idea but ultimately, it is a bit early and would rather see a longer happy hour beginning around 4 pm.

Very nice hotel, spacious and comfortable rooms, good breakfast, good restaurant...many pools spread around..Staff good in general, specifically at reception desk...

Great location. Large breakfast available (albeit the amount of food was in excess, and I wonder the amount of waste that is produced). The hotel could increase its knowledge of allergens. I have coeliac disease and advised the hotel ahead of time. Unfortunately not much was done to accommodate this proactively, eg had to ask for GF bread (which wasn’t available on the first day) and didn’t list any allergens in each of the dishes so had to ask and the chefs were not very knowledgeable about gluten (modern restaurants these days do proactively list allergens on a card per dish).

There was peace and quiet and a nice resort with lots of wildlife delicious breakfast area.Staff very polite and helpful

So annoying to start your vacation with so many problems with the room.It's like the cheapest rooms are being downgraded. Waiting for something to be fixed 1. Aircondition did not work properly 2 times. Second time no one showed up at all.2. We never had hot water at the time we were there also when they said it would be/was fixed 3. Difficulty to get a parasol if you were not there early morning.I waited for one 2 hours but it was fixed though.

Breakfast was good nice position overlooking the beach. Good selection although not everything was always available. The gala dinner on news year eve was really good. As was the hotel location.

The hotel was tired and poorly maintained. Check in was difficult and poor communication. We also didn’t get the room we requested and staff were dismissive of this. The air conditioning was inadequate and broke down a few times. The bathroom was awful very dark and full of mosquitoes. The pool areas and sun beds were tired and it was very difficult to get a sunbed at the main pool or beach. It definitely did not represent value for money. It was extortionate for what it offered and definitely in need of an upgrade across the board

Pool was nice and beach

The food, my husband was sick from the breakfast

Proximity to beach - the deluxe beach front villa was wonderful

Woke up (before sunrise) to find sun beds already bagged! This simply shouldn’t be allowed - there is a hotel notice saying it’s not allowed, but it’s not reinforced

Beach was beautiful. Pool room very clean and round pool in this area was very quiet Good location for night marketTaxi or tuk tuk outsideAirport shuttle available

Towels on sunbedNot enough sunbedsExpensive food and drinks

LocationStaffFacilities New Year’s Eve gala dinner included

Very clean, extremely friendly staff. A little off the beaten path, but you could walk down the beach to great restaurants. The restaurant on site was only okay, and slightly over-priced.

4 stars for local standard resort in Thailand which connects to the long beach with stunning sunset spot. Highlights are the swimming pool closed to the beach, large room and convenience to Phi Phi & Koh Haa.

The service for example golf cart, staffs may not as fast as international chain hotel. Breakfast is decent with choices of Thai & American breakfast.