Baldi Hot Springs Hotel & Spa

The hotel staff was very helpful and welcoming.

If you know anything about germs... do not stay at this hotel. The amount of color that came out of our swim suits upon washing was disgusting.

This is a beautiful hotel with numerous hot springs of varying temperatures. There is a spa area and a couple of swim up bars. The breakfast buffet has many choices and the food is excellent. We also had an excellent dinner at the restaurant.

All of the different hot springs were smazing and the nature of it all.

Pools were great

Overpriced, less than friendly staff, no alcohol. 2 night stay and the room came with 1 portion/packet of coffee, I asked for another one for the second morning and they said I had to pay for it. At this price point, something like that should be included.

Room was nice. Kids pool was cute.

Dispute between families who owned the resort meant no alcohol on property and armed guards everywhere. Pool bars closed, even for soft drinks. Definitely had a Disneyland atmosphere.

The front desk staff were rude. I have requested an additional key, and they said they don't have enough to make one. At the check-in, they mentioned that alcohol is not served in the resort due to an expired permit, but the next day at dinner, they served wine to other guests. When I asked about it, they mentioned that for special-ordered food, they will serve wine. The rooms were satisfactory, but the customer service was subpar. Don't waste your money. There are many good hotels around.

Beautiful, clean and comfortable

Too crowded, no accommodating, no alcohol and mo activities were available to book.

We love the water park but it's always under construction. At the time their liquor license was not in order so they could not serve us alcohol a big bummer. Breakfast was mediocre. They did have good chocolate cupcakes. Very expensive for bottled water. We spent a fortune on water. I had to purchase liquor outside of the resort alcohol was not being served that night due to a licensed issue. Definitely not worth the money. Next time we'll try a different Hot Springs. Very overrated. My dad wanted me to write a terrible review I thought my review was fair.

Not served alcohol. License issue.Bottled water is too expensive. 12 dollars for 2 Large Bottles, that is crazy. ? 358 a night is way too much for the stay.

A wonderful stay at the hotel with mineral water pools: clean, cozy, and completely relaxing. The mineral water is incredibly invigorating, and the tranquil atmosphere, cleanliness, beautiful greenery, and attentive staff made the stay truly comfortable. A huge thank you to all the staff. We were in PARADISE!!!

The entire place is very nice. I booked here rather than other hot springs resorts because this place had the waterslides. The slides were a lot of fun! They are a lot faster slides than what you would expect. The sign says they are extreme slides and I would agree! As much fun as they are, they will also bang you up a bit so don't be surprised if you get a couple bruises. The room was fantastic with a nice balcony and great seating. I liked that a lot of towels were provided in the room. The lunch buffet restaurant was also very good.

There are problems checking-in here by using a credit card. They don't have a proper credit card machine that you can insert your card into and enter a PIN number. They only have a TAP option. This is a big problem if you are using a foreign credit card that has a dollar limit for TAP. Many cards can't TAP above a few hundred dollars. This is an expensive hotel so the amount being charged to the credit card will be in the thousands so TAP likely won't work. What are you going to do? Pay cash? I think the whole payment system here is a big problem that management needs to fix. Every place of business around here has a proper credit card machine so why doesn't this place? It makes things much more difficult for their guests.

Due to the hotel not accepting credit cards and was CASH ONLY, there was hardly anyone there thus making it a better experience.

Catch 22 was that due to the cost of the suite we had, it was difficult to get that much cash from the ATM.

The place is huge (25~ pools). There were few people and so we had the hotel practically to ourselves due to a problem with their credit card system so you could only pay cash which drove a lot of tourists away. The rooms are very large and well appointed and beds, sheets and pillows are good quality and comfortable. The restaurant food is superb and decently priced. We stayed two nights and enjoyed every second of it. The natural sauna is magic. Loved that the Kids can enjoy the pools all Day without worrying about excess exposure to chlorine because of the natural Spring waters. Water slides and kids pools are also very cool. There are several cold pools to freshen up in and the pools all have different temperatures.

Well maintained and very clean. Good food at menu restaurant

Very expensive cocktails at the pools

Hot springs were funGood breakfastHad umbrellas in the roomsNice staffHad ACHot waterNice spa, good massage

Too crowded

Beautiful property, clean, best hot springs , very picturesque

Too expensive for the price paid, breakfast was very basic, should add more options . Servers didn’t even check on you once you were seated, even though there were only 8 guests and 5 servers . We had to pay for stay right away, even though booked way in advance. They charged $150 security deposit that should’ve been refunded as soon as we checked out but took them 4 days. Won’t be staying here again, may be better off just getting a day pass for the springs

Facilities was very nice. Having a wide variety of pools available was exceptional

Within the documents of rules and procedures, it was difficult to see the true customer service aspect. It was overwhelming with rules where extra costs would be added. It was like the intent was to shake down all customers down for more money whenever possible. The coffee shop does not open until 0800. For early risers, this does not work well. There is nothing outside the facilities within walking distance. We did not enjoy the Buffett for the cost. The items offered, are the cheapest options for a Buffett for the cost. It is evident the owners are only interested in making money vs having a good customer experience.

The hot stone massage I got at the spa was amazing! The room and the hot springs were great!

The bar menu was good but not great.

From check-in to check-out, the staff was friendly and had a passion for service. A massage at the Spa is a must. All areas and pools are very clean and well maintained.

Friendless of staff and wide variety of hot springs as well as continental breakfast

Wifi

Hot Springs and location

It is a 3 star hotel, not 5. It costs as a 5 star hotel. It is also full of people spending the day in the hot springs.