Hotel Sinclairs Retreat Dooars

The staff was very friendly and cooperative.The suite was very comfortable, spacious and had all the amenities with great views

The location and courteous staff

The condition of the room. More than 60% of the walls had peeling off damp patches with mould. Rooms in this condition should never be offered to guests. The toilet bowl was stained and not cleaned properly b4 room offered to us. Was cleaned after we insisted on it. Very disheartened to see the state of the facilities. Not worth the tariff charged.

Liked the ambience. But we were disturbed due to presence of a big group making much sound using box loud speakers for their event during night.Otherwise it was a great experience for us as aged persons since we like calm and cool ambience.

We didn't like box loud speakers sound by a big business group sometimes during night. Food supplies to cottages were disturbed during the presence of the big group specially for aged persons it was difficult to go to restaurant during lunch and dinner for the distance between cottage and restaurant. The resort needs a professional touch in food preparation for different choices of customers.

Breakfast was very good. Lunch was excellent. Most importantly behaviour of the staffs was good. They have taken extra care for us specially for arranging breakfast early in the morning. We are really very happy staying over there, quite peaceful.

The bottled water

Location Staff

Bathroom was a little damp and smelly . Food menu could be a little more varied

Very nice ambience supported by sincere staffs. And it has something for all type of people. Most important thing is a great place to chill with family or friends

Cutting down some of the old trees which were there during my first visit. In such a wonderful resort, every development should be eco-friendly

Location spacious

Veg menu was very limited. Food range could be better.

Warmth of the friendly and courteous staff cover all other flaws. Entire premises is maintained very well. A bit more lights after dusk can be beneficial.

Bathroom curtains ought to be replaced by glass enclosures. Towels should be replaced after over usage. Bugs and insects may be a problem for some visitors.

Breakfast was very goodLocation superb

Menu is restricted to limited itemsThey can include local Bengali cuisines

Very spacious, good location, comfortable stay, nice food. Special mention of the cafeteria staff, Ms Anushila, Ms Shiksha who were exceptional in their hospitality. The Chefs and housekeeping staff are very good.

Could be a bit more maintained( stains in bathroom( room 137).

The property was very nice but however to give it a five star rating I would suggest 1. Change the color of the cottages and the centre area to shuttle colours like white .2. Keep the bar loaded with eatables as the refrigerator was empty. 3. The quality of toiletries can also be improved to meet the standard which Sinclair’s is known for .4. Should do something about the monkeys as they are a nuisance specially with the kids.

perfect getaway , excellent staffs and great service ,perfect for family

Slippers , paste and brush could be provided

Be ver careful of food ,buffet,charges r exorbitant,18% GST on everything,Costly...but worth it?

Tours booked from hotel could be bit cheaper, quantity of food served in room service could be improved,it's pretty less compared to the price charged.

The staff behaviour and responsiveness was unexpected. Arnav and team went out of way to make arrangements on being told about the upcoming birthday of my daughter.The Spa was also excellent.The hotel is very reasonably priced, considering what it has to offer.

The safari to the neighbouring wildlife reserve was not the most exciting!!!

Not up to the mark

half of the property was under construction. it’s a big property and you go not have any internal transportation facilities and you have to walk all the way long to avail any of the facilities.

Swimming pool

Food and charge for extra person

1. Front Lawn and garden is well maintained.2. Staff was courteous.

1. Rooms and Toilets are extremely ill maintained. Broken tiles and broken hangers in bathroom.2. No running hot water for 48 hours.3. Pathetic experience.

The location, the swimming pool, the landscape.

Car Parking

Breakfast was good

Shabby rooms, broken doors, telephones and tv not working, food delivery took a very long time atleast 2 hrs after ordering to come. I stayed in this property before and liked it so much that I came back this time only to be very disappointed at the level of service we received. Sinclair brand did not live up to its mark.

The location and the staff behaviour The foodCleanliness

Maintenance should be better