SunhillPortico

Location was great and the staff were very polite. Breakfast was great for the value as well.

The overall ambience, the hospitality, the quality was quite satisfactory. Sumptuous breakfast with variety available. The cleanliness of both the rooms and the toilet is also to be mentioned.

The AC system needs a complete overhaul, room was not cooled to the extent required for a comfortable stay.

Staff is proffesional, brekfast is good, location close to the market.

I spend a lot of time to figure out how to switch off the lights in the room.

Beautiful hotel with nice, clean and comfortable rooms. We really enjoyed it there .)

We initially ended up in a awrful place in a town 40 minutes away, we decided to leave there and head to Sunhill in Namchi and this was the best decision we made on our trip. It was stunning waking up to a view of the Himalayas, walked to the Hindu temple and rose garden, and the staff were really helpful in organising a taxi and shared jeep for us.

The restaurant/bar was a weird vibe which may have been because it was so quiet. They didn't have any alcohol and the food was okay. It's a fair walk to other food options which wasn't an option for us as it was heavily raining.

Decent rooms , good service and excellent buffet !!.. worth the stay

We returned to this hotel after spending some days in Sikkim. It felt Ike "coming home."The manager and all of the staff are so lovely and professional. The hotel is modern and clean.The rooftop area is a perfect place to spend the evening.This is an excellent hotel. I'd say 4, not 3 stars.

Another great stay! Friendly. Helpful staff with a can of attitude. A professionally run establishment and it shows.Works certainly recommend this hotel andI would certainly stay here again should my travels bring me back.

issue with very over zealous a/c that has been reported for attention.

Beautiful hotel, more 4 than 3 stars.Driver meet us at the airport very promptly.Happy and beaming staff, even delivering a cake and singing happy birthday for a member of our group. Genuinely happy (or they are very good actors.Fabulous rooftop bar, again, super attentive staff.Nice breakfast and availability of refreshing cold drinks around the hotel.We only stayed one night, so I can not comment about the location I relation to things to do in Siliguri.This is a fabulous hotel with a professional manager and staff.The rooms are big and clean with all the amenities that I require.A paper delivered under my door was much appreciated. We are booked in again.

Lovely clean & comfortable rooms. Helpful and welcoming staff. Wonderful rooftop bar, terrace, restaurant. Would definitely stay again.

Checking out.. card machine not working.. promised taxi not there, but all ended well.. airport easily & quickly reached as was early morning. Apologies for slight soh failure. Overall this is a lovely spot in Siliguri.

Clean quiet and extremely helpful staff

A beautiful hotel. Comfortable and very clean rooms with lovely powerful shower. The staff were exceptional. Friendly, helpful and kind. Nothing was too much trouble. The breakfasts were great and we ate in the bar 2 nights where the food and service were great. The attention to detail was fantastic. If you stay in Siliguri stay here!!

I can think of nothing I didn’t like.

We stayed there for a week between 31st Dec - 7th January, and also additionally booked their delo retreat in Kalimpong (2nd - 4th January). I’m honestly baffled by the positive reviews this hotel has received because my stay was nothing short of a disaster. From start to finish, it was a complete failure on every level. See my detailed comments below.

First off, the hotel was completely unprepared. Despite several specific requests made before booking, they did absolutely nothing to accommodate us. It’s beyond frustrating to make arrangements well in advance, only to be completely ignored upon arrival.The staff? Absolutely terrible. Rude, uninterested, and unprofessional. The rooftop bar (brewberry) was a joke— the staff (Rohan or Raunak in particular) there were not only inattentive, but outright hostile and cheap in behaviour. We waited for over 90 minutes for drinks and food we ordered, and when they still hadn’t arrived, we were forced to leave and move to the downstairs restaurant. It was embarrassing for me and my invited guests (with kids), and it completely ruined our evening. The lack of basic service and professionalism was astonishing. With only one exception, however, which was Mr Siba Das who was there for a day or two out of our 7 days stay. He did try to improve some of it but it was too late after a series of disaster already made by the hotel staff.To top it off, the hotel was disorganised and lacked basic hospitality. It’s clear they couldn’t care less about their guests. If you’re looking for any form of decent service or to have your simple requests respected, do yourself a favor and book somewhere else.For us who’s traveled to over 50 countries and lived in highly rated and professionally maintained hotels, this place is a complete disgrace!

The breakfast spread was awesome. And the rate of the food was also affordable

General cleanliness of the bed sheets

Good rooms, comfortable beds, good and safe location, nice rooftop bar

Service and quality of breakfast

Very disappointing experience

The staff of the hotel got my vehicle's backlight and bumper damaged while parking the vehicle. We asked to compensate but the GM of the hotel denied and was trying to compensate it with free dinner (cost Rs. 1400). very disappointed with the hotel. attached the picture of the broken backlight.

Good facilities, well organized, friendly and helpful staff, clean, good bed, good restaurant

Sunhill Portico is a hotel with exceptional precision down to the smallest detail. The friendly staff ensures that everything works optimally at any time. The breakfast is lovely. When I left some items at the hotel after departure, the staff tried to do everything they could to contact me. I didn't see it until later but when I contacted the hotel they sent me what I had forgotten in the mail. I am very grateful and would recommend this hotel either as a base for exploring northern West Bengal and Siliguri or as preparation for a journey further up the Chicken's neck.

The room was large and nicely laid out.

The hotel charged us more than the rate advertised on booking.com and while it is a nice hotel it was not worth that much money.

What I liked most about my stay at Sunhill Portico was the cleanliness and hygiene of the room, which made the experience very comfortable. The spacious bath added a touch of luxury. The staff, from the front desk to housekeeping and the restaurant, were incredibly friendly and courteous, going above and beyond to ensure a pleasant stay. The delicious food, beautifully presented, was another highlight. The attention to detail with toiletries and room amenities made me feel truly cared for. Overall, the superb value for money and exceptional service stood out the most.

Honestly, there was nothing I didn't like about my stay at Sunil Portico. Everything from the cleanliness to the service was flawless, and I couldn't find a single fault. It was an all-around perfect experience.